NISHH County Recall Lead

Northamptonshire Healthcare Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen in the Northamptonshire Integrated Sexual Health Service (NISHH) within the countywide coding and recall team (CaRT) as the Service Lead in this area. NISHH undertake thousands of pathology tests annually as part of the service provided to the residents of Northamptonshire and out of area in relation to their sexual health needs. The successful post holder will be responsible for management of test results, ensuring that episodes are coded correctly along with coordinating the recall of patients for the clinical management of test results. Close liaison with the pathology laboratories will be required to ensure timely receipt of accurate results. In addition, the post holder will be responsible for the line management of a team of band four administrators working within this arm of the service.

Main duties of the job

The successful candidate for this post should be an enthusiastic, committed team member, a good communicator and a non-judgmental, discreet individual. Excellent interpersonal and communication skills are essential for the role, as well as a thorough understanding of confidentiality within a sexual health service context must be demonstrated. Previous NHS experience is desirable alongside knowledge of the services patient electronic record system; Lilie.

About us

As a health and wellbeing organisation here at team NHFT we are dedicated to continually innovate and strive to make a difference to our community and those working for our Trust, we aim to serve the people of Northamptonshire and surrounding areas with safe, quality care. We deliver this from an understanding of our local healthcare needs, economy and the changing demands of our community.

Our mission, making a difference for you, with you was chosen by our staff and stakeholders. It means in everything we do and through every service we provide, we want to make a positive difference in people's lives - for those we care for, those we work with and those who work with us. Everyone is part of our team.

Our core strategy is to be an employer of choice, a great place to work and be known for a diverse and inclusive culture whose staff feel valued. We provide a range of NHS services including physical, mental health and specialty services provided in hospital settings and out in the community within schools, GP clinics and patients own homes.

Here at NHFT we pride ourselves on our 54321 roadmap, which encompasses our PRIDE values, leadership behaviours, teams, enablers and our mission all of which are driven by our vision of 'being a leading provider of outstanding, compassionate care'. We are extremely proud to say this has also been recognised by the Care Quality Commission (CQC) and our CQC rating of Outstanding for team NHFT

Date posted

13 September 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£29,970 to £36,483 a year pa pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

270-TF410-ACS

Job locations

Northampton General Hospital, Area R

Billing Road

Northampton

NN1 5BD

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Knowledge and Experience

Essential

Educated to GCSE standard or with equivalent knowledge and experience
Experience of working in an administrative role/office environment previously
Experience of using IT systems including electronic patient records and Microsoft Word/Excel/Outlook
Experience of managing and leading teams including conducting appraisals and supervision
Prior knowledge and use of the electronic patient record system; Lilie
Evidence of basic knowledge of HARS and GUMCAD systems
Knowledge of coding of both clinical and service attendances
Demonstrable experience of patient recall by telephone with the ability to explain to patients about the presence of an STI, either in Genitourinary Medicine or Chlamydia screening setting
Well-developed risk assessment skills for the safe management of complex pathology results with clear understanding of escalation points to clinical consultants
Experience of HR processes such as well being management, performance reviews and recruitment

Desirable

Experience of completing performance and data returns
Experience of quality monitoring and audit
Customer service skills to include management of patient complaints
Experience of working in a sexual health setting

Behaviours and Values

Essential

High level of organisation and time management
Ability to remain calm under pressure
High levels of communication skills, both verbal and non verbal
Ability to work flexibly depending on the work demands
Ability to work as a part of and lead a team
Ability to prioritise and delegate

Person Specification

Knowledge and Experience

Essential

Educated to GCSE standard or with equivalent knowledge and experience
Experience of working in an administrative role/office environment previously
Experience of using IT systems including electronic patient records and Microsoft Word/Excel/Outlook
Experience of managing and leading teams including conducting appraisals and supervision
Prior knowledge and use of the electronic patient record system; Lilie
Evidence of basic knowledge of HARS and GUMCAD systems
Knowledge of coding of both clinical and service attendances
Demonstrable experience of patient recall by telephone with the ability to explain to patients about the presence of an STI, either in Genitourinary Medicine or Chlamydia screening setting
Well-developed risk assessment skills for the safe management of complex pathology results with clear understanding of escalation points to clinical consultants
Experience of HR processes such as well being management, performance reviews and recruitment

Desirable

Experience of completing performance and data returns
Experience of quality monitoring and audit
Customer service skills to include management of patient complaints
Experience of working in a sexual health setting

Behaviours and Values

Essential

High level of organisation and time management
Ability to remain calm under pressure
High levels of communication skills, both verbal and non verbal
Ability to work flexibly depending on the work demands
Ability to work as a part of and lead a team
Ability to prioritise and delegate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.