Northamptonshire Healthcare Foundation Trust

Receptionist

This job is now closed

Job summary

We have a vacancy for a full time Receptionist or two part time receptionists ( 18.75 hours), either Monday to Wednesday morning or Wednesday afternoon to Friday to support the podiatry team based at Battle House, Northampton General Hospital. You will be part of a team that supports the delivery of the Podiatry service and plays an important role in the smooth running of clinics. We are looking for someone to provide good quality clinical and admin support to the clinical staff and to act as the first point of contact for the general public.

This clinic is accessed by a wide variety of people from all age groups. You will, therefore, need a range of skills which will include good interpersonal skills, the ability to produce clear and accurate documentation, good verbal and written communications and good organisational skills, as well as a calm, and helpful attitude and a flexible approach to your workload.

Main duties of the job

This role is essential to the smooth running of our clinical teams. You will support service users ensuring they have a smooth transition through the various aspects of their care. You will be responsible managing referrals, scanning in information regarding podiatry clinics, referrals and clinical letters. Managing the incoming post and directing it appropriately.

The clinical team uses electronic patient record, good computer skills are essential, along with familiarity with the Microsoft Office suite.

Patience a good telephone manner and attention to detail and the ability to arrange and rearrange the clinical rota at short notice. The ability to listen and diffuse patients concerns as the initial point of contact.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

270-TF066-ACS

Job locations

Battle House - Northampton General Hospital

Northampton

NN1 5BP

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Good standard of general education to GCSE
IT skills and experience with system one or similar electronic record
Previous experience in customer service

Desirable

Previous NHS experience

Behaviours and Values

Essential

Evidence of flexible working
Excellent communication skills both verbal and written
Demonstrating empathy and helping others

Skills and abilities

Essential

Organisational skills
Resilient and equitable approach to work situations
Excellent time management

Desirable

Experience of working gin a busy environment.

Person Specification

Qualifications

Essential

Good standard of general education to GCSE
IT skills and experience with system one or similar electronic record
Previous experience in customer service

Desirable

Previous NHS experience

Behaviours and Values

Essential

Evidence of flexible working
Excellent communication skills both verbal and written
Demonstrating empathy and helping others

Skills and abilities

Essential

Organisational skills
Resilient and equitable approach to work situations
Excellent time management

Desirable

Experience of working gin a busy environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.