MSK Triage Hub Administrator

Northamptonshire Healthcare Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for a part time (30.00 hours per week) B3 administrator within the Musculoskeletal (MSK) triage HUB that sits within the patient contact centre (PCC).

The post holder will be working in an integrated skill mix team that includes Extended Scope Physiotherapists (ESP), core PCC administrators, First Contact Physiotherapy (FCP) administrator(s), PCC manager, service manager of the patient referral services and the service head of diabetic and therapy services. They will work closely with MSK services including GP's, Physiotherapists, Occupational therapists, Podiatrists and secondary care services including Orthopaedics, rheumatology and pain clinic consultants and / or medical secretaries. The post holder will need to develop strong links with administrative and clinical colleagues to understand the service and referral needs and work with them on solutions to develop the service.

Main duties of the job

All Musculo-skeletal (MSK) referrals for Northamptonshire will be referred into the hub where they will be triaged with the aim at improving the quality of referrals into secondary care and improving the patient journey so that they are seen by the right person, at the right place at the right time.

Reporting directly to the PCC manager, the MSK triage HUB administrator will be in direct contact with the ESP's supporting the referral management of patients into secondary care, MSK services or signposting to the relevant service. Thus enabling the delivery of an effective and efficient service to patients, service users and clinicians.

The post holder will act as the administrator for managing and facilitating the patient through the referral system. They will offer an efficient, helpful and friendly point of contact to patients, colleagues, hospital staff, GP Practices and the clinical professionals the department supports. Any patients that are subsequently referred onwards from the MSK Triage Hub to secondary care are offered a choice for their care. To feedback on any issues, or actions required to the referrer, Service Manager and / or Head of Service.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

23 February 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

270-TE792-ACS-A

Job locations

Lotus House

3 Victoria Street

Northampton

NN1 3NR

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Essential

Achieved Grade/Years of Experience
Excellent data entry skills

Desirable

Excellent knowledge of IT including Word, Excel and Outlook
Experience in Customer Services
Knowledge of System One and E-Referral Services
Able to work as part of a team and unsupervised

Person Specification

Essential

Achieved Grade/Years of Experience
Excellent data entry skills

Desirable

Excellent knowledge of IT including Word, Excel and Outlook
Experience in Customer Services
Knowledge of System One and E-Referral Services
Able to work as part of a team and unsupervised

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.