Integrated Response Hub Lead Practitioner

Job summary

The IRH is our award winning front door to access mental health support in Northamptonshire. The core function is a 24/7 telephone line for the initial screening and triage and to provide emotional support to people who are in crisis or are experiencing a decline in their mental health. We partnership with MIND whose Navigators support people to get the right help and support.

The IRH is central to the Crisis Pathway and urgent services including Crisis Cafes, Police Street Triage, Crisis Response Unit, Home Treatment, Acute Liaison, and Crisis Houses. We are transforming to bring these services closer together to provide a seamless pathway for service users.

This is an exciting opportunity for a RNMH/SW/OT with experience in acute mental healthcare. The role will be based from the IRH where you will screen and triage telephone calls from service users, carers, and professionals. You will make decisions in collaboration with service users and the MDT to ensure they receive the right support; this will involve coordinating the response to service users who are experiencing a mental health crisis. You will at times be required to coordinate the functions of the IRH and Crisis Pathway and deputise in the absence of your manager.

With our pathway developments, you will regularly work across our services. This will involve regularly working into other crisis pathway and urgent teams to facilitate assessment and coproduce plans of care and support service users and carers.

Main duties of the job

• To offer a range of interventions for people with a wide range of mental health difficulties, in line with the service operational policy; this will include screening referrals made by external agencies, triaging people who contact the IRH, providing emotional support for people who are experiencing a mental health crisis or deterioration in their mental health, providing psychoeducation.
• To undertake comprehensive triage process that encompasses a needs-based response system that seeks to build on the Hope, Control and Opportunity of service users and carers.
• To coordinate the response for people who are experiencing a mental health crisis or deterioration in their mental health utilizing resources within the IRH and the wider Crisis Pathway and other urgent core community services.
• When required, be able to work across the wider Crisis Pathway and urgent core community services, undertaking biopsychosocial assessments, risk assessments and supporting service users to coproduce plans of care.
• To promote and facilitate co-production with the service user and carer in all processes and interventions
• To escalate concerns in relation to people presenting with immediate risk to self and others to other statutory agencies
• Provide specialist mental health advice to professionals
• To support the police in their decision making around detentions under S136 MHA.
• To coordinate the functions in the IRH
• Deputise in the absence of the Operational Manager

About us

Whilst the role is based in the IRH, successful applicants must be willing to work across a range of these services during the working week, providing specialist mental health assessment and liaison to those in crisis. There will also be a key role in developing relationships and supporting third sector and charity organisations.

Whilst successful applicants must be able to work across all shifts (long days, nights, weekend), we are able to offer shifts predominantly during the day or night dependent on flexibility required; minimum rotation can be agreed with your line manager at interview and reviewed regularly.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Highfield Clinical Care Centre

Cliftonville Road

NORTHAMPTON

NN1 5BD

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

Northamptonshire Healthcare Foundation Trust

Address

Highfield Clinical Care Centre

Cliftonville Road

NORTHAMPTON

NN1 5BD

Employer's website

https://www.nhft.nhs.uk/ (Opens in a new tab)

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