Receptionist

Northamptonshire Healthcare Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen for Reception / Admin position to work within Children's Specialist Services based at Sudborough house, St Mary's hospital. The position is for 22.5h, 3 days a week, Monday to Friday 9am-5pm.

We are seeking individuals who are enthusiastic, compassionate, flexible and creative in their approach and will work within a small friendly team and the wider multi-disciplinary team to provide quality customer service and effective administrative support.

Main duties of the job

The role involves being the first point of contact for Children & Young People, their families and other professional accessing our services, therefore excellent customer service and communications skills are required. Complete administrative tasks, greet children, young people, and their families in the reception area with a smile and positive attitude. Maintain waiting room in a clean and tidy condition. Have an oversight and monitor PPE, various equipment, and stock levels. Take part in stationery ordering. Experience in customer service is essential.

Key Responsibilities:

To work as part of a team carrying out Reception duties for the Service.
General Admin functions to include answering telephone, email, scanning, photocopying, and post.
Be first point of contact for anyone accessing Children's Services, Sudborough House, via telephone or in person.
To be responsible for monitoring and ordering stationery for Reception area.
To support function of SystmOne.
Management of Room Bookings System - escalating any challenges to the Service Manager.
Have an overview of room availability and maintain the room booking system.
Take initiative in completing weekly/monthly/yearly fire safety checks, report to estates if required.
Preserve and uphold confidentiality of all patient information.
Undertake any other tasks as may reasonably be requested.

About us

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools.We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire.

Date posted

22 December 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pa

Contract

Permanent

Working pattern

Part-time

Reference number

270-TE637-ACS-A

Job locations

Sudborough house,St Mary's Hospital

London road

Kettering

NN15 7PW

Job description

Job responsibilities

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Job description

Job responsibilities

Person Specification

Knowledge

Essential

Experience in a reception/administrative position, knowledge of a range of office procedures and software
Experience of working with a range of people inside and outside the organisation
Effective communication skills to enable routine information and enquiries to be managed
Able to work in a busy environment
Flexible, willing, and enthusiastic
Proven team player

Desirable

Experience of working with children/young people and their families
Experience of using SystmOne
Ability to prioritise workload
Positive attitude
Previous experience of working in the NHS

Qualifications

Essential

Good level of Maths and English

Desirable

Any other relevant qualifications

Skills

Essential

Good communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be fast paced and emotive
Ability to communicate sensitive information to patients, carers and colleagues in an appropriate and professional way
Basic knowledge and ability to apply Microsoft Office programmes, including Word, Excel, Outlook and PowerPoint
Previous experience of Reception duties
Flexible, positive/'can do', adaptable approach, with polite, helpful, and professional manner

Desirable

An interest in working with children/young people
Good organisational skills

Person Specification

Knowledge

Essential

Experience in a reception/administrative position, knowledge of a range of office procedures and software
Experience of working with a range of people inside and outside the organisation
Effective communication skills to enable routine information and enquiries to be managed
Able to work in a busy environment
Flexible, willing, and enthusiastic
Proven team player

Desirable

Experience of working with children/young people and their families
Experience of using SystmOne
Ability to prioritise workload
Positive attitude
Previous experience of working in the NHS

Qualifications

Essential

Good level of Maths and English

Desirable

Any other relevant qualifications

Skills

Essential

Good communication skills (written and verbal) including an ability to communicate and work in settings in which the atmosphere may be fast paced and emotive
Ability to communicate sensitive information to patients, carers and colleagues in an appropriate and professional way
Basic knowledge and ability to apply Microsoft Office programmes, including Word, Excel, Outlook and PowerPoint
Previous experience of Reception duties
Flexible, positive/'can do', adaptable approach, with polite, helpful, and professional manner

Desirable

An interest in working with children/young people
Good organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.