Job summary
This is an exciting opportunity to join our Hospice Admin Team to provide a a responsive reception service.
The post holder will be the first point of contact for patients, carers and staff, both as 'meet and greet' face to face and also on the phone.
You will maintain the admissions, discharges and transfers to and from the Inpatient Unit accurately and in a timely manner, as well as help book patient transfers, manage maintenance issues, and maintain stock.
You will also provide clerical support to the Hospice Team and update SystmOne / Lorenzo as needed.
This role is 08:45 - 17:00, Wednesday - Friday.
Main duties of the job
Answer the telephone, prioritise calls and disseminate information verbally and via message books thus relieving staff from additional interruptions where appropriate and assist in the continuity of care.
Welcome all visitors to the Hospice, registering car details for parking as appropriate and showing visitors to the Ward. Act as the 'first point of call' for the Hospice.
Handle incoming and outgoing emails within appropriate timescales, and in accordance with departmental procedures.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Job description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Job description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Person Specification
Essential
- GCSE standard Grade C or above in English or equivalent qualification.
- NVQ level 2 in administration or equivalent experience
- Computer skills essential - good knowledge of Microsoft Outlook / Word
- Good communication skills - ability to communicate effectively with Clinical Nursing and Admin staff throughout the Trust and external organisations (eg GP practices, Nursing Homes) in person and on the telephone
- Ability to work on own initiative and as part of a team
- Ability to prioritise and manage own workload, working on own initiative across a busy environment as well as responding to the unexpected, being the first point of contact
- Effective communication/interpersonal skills with the ability to engage with patients/relatives calmly and sensitively, both in person and on the telephone
Desirable
- NHS experience
- Experience of a patient focused service
- Judgement required when receiving calls and dealing sensitively with patients
Person Specification
Person Specification
Essential
- GCSE standard Grade C or above in English or equivalent qualification.
- NVQ level 2 in administration or equivalent experience
- Computer skills essential - good knowledge of Microsoft Outlook / Word
- Good communication skills - ability to communicate effectively with Clinical Nursing and Admin staff throughout the Trust and external organisations (eg GP practices, Nursing Homes) in person and on the telephone
- Ability to work on own initiative and as part of a team
- Ability to prioritise and manage own workload, working on own initiative across a busy environment as well as responding to the unexpected, being the first point of contact
- Effective communication/interpersonal skills with the ability to engage with patients/relatives calmly and sensitively, both in person and on the telephone
Desirable
- NHS experience
- Experience of a patient focused service
- Judgement required when receiving calls and dealing sensitively with patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
