Job summary
As a Cancer Support Worker, you will be an integral part of the Cancer Support Team, working under the supervision of the Cancer Support Lead, Clinical Nurse Specialist (CNS), Lead Cancer Nurse and Macmillan Lead Cancer AHP. The main purpose of the job is to support people to navigate the complex health and social care system during and/or following completion of cancer treatment as part of Personalised Care and Support. The post holder will coordinate care by delivering emotional and practical support to patients with a diagnosis of cancer. You will specifically lead in the delivery of Holistic Needs Assessment's and care plans which aim to identify and address patient's concerns and recognise what matters most to the patient.
The post holder will demonstrate excellent communication skills and be willing to undertake on going training and development. The post holder will demonstrate excellent organisational skills, be flexible in approach, able to exercise initiative and demonstrate a consistently high level of professionalism, being aware of confidentiality and integrity. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information based on their needs.
Main duties of the job
The post holder will act as a single point of access for patient concerns, signposting and supporting patients on an individual basis, liaising closely with clinical teams to enable rapid access to clinical review for those patients who are identified as requiring urgent or specialist needs.
The post holder will support and give advice to help patients minimise the risk of developing further cancer-related problems including possible signs of recurrence or long term effects of treatment.
The post holder will ensure people affected by cancer have access to appropriate information and support to enable them to self-manage post treatment where appropriate.
The role will require a number of administrative duties and will be required to document and monitor all aspects of care coordination and service delivery.
About us
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Job description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Job description
Job responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person Specification
Qualifications
Essential
- GCSE English and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 in Health and Social Care or equivalent plus additional training to diploma level equivalent or equivalent through short courses
Desirable
- Evidence of continued professional development
- Basic coaching or counselling qualification
- Psychological Level 2 training
- Communication training
Expereince
Essential
- Knowledge and experience of a full range of administrative processes
- Experience of using a NHS Patient Administration System
- Experience of maintaining comprehensive record keeping
Desirable
- Experience of coordinating a patient workload
- Overview of cancer treatments, care and terminology
- Understanding of personalised care including Holistic Needs Assessment, care plans, Personalised Stratified Follow Up and information needs.
Knowledge and Skills
Essential
- Excellent working knowledge and experience of Microsoft Office and Windows systems
- Excellent communication skills, both written and oral, with the ability to communicate in a clear and articulate manner
- Ability to work flexibly depending on the needs of the service
- Excellent interpersonal skills and ability to build strong working relationships across teams and staff groups
- Ability to use own initiative and problem solve
- Ability to prioritise and deliver against a background of competing demands
- Interest in and commitment to improving quality in healthcare
- Ability to work under pressure with minimal supervision
- Ability to demonstrate integrity and discretion when working with confidential information
- Demonstrates empathy and sensitivity
Desirable
- Evidence of coaching/teaching patients and carers
- Understanding of health and social care environment
Person Specification
Qualifications
Essential
- GCSE English and Mathematics (Grades A-C) or equivalent
- NVQ4 or NVQ3 in Health and Social Care or equivalent plus additional training to diploma level equivalent or equivalent through short courses
Desirable
- Evidence of continued professional development
- Basic coaching or counselling qualification
- Psychological Level 2 training
- Communication training
Expereince
Essential
- Knowledge and experience of a full range of administrative processes
- Experience of using a NHS Patient Administration System
- Experience of maintaining comprehensive record keeping
Desirable
- Experience of coordinating a patient workload
- Overview of cancer treatments, care and terminology
- Understanding of personalised care including Holistic Needs Assessment, care plans, Personalised Stratified Follow Up and information needs.
Knowledge and Skills
Essential
- Excellent working knowledge and experience of Microsoft Office and Windows systems
- Excellent communication skills, both written and oral, with the ability to communicate in a clear and articulate manner
- Ability to work flexibly depending on the needs of the service
- Excellent interpersonal skills and ability to build strong working relationships across teams and staff groups
- Ability to use own initiative and problem solve
- Ability to prioritise and deliver against a background of competing demands
- Interest in and commitment to improving quality in healthcare
- Ability to work under pressure with minimal supervision
- Ability to demonstrate integrity and discretion when working with confidential information
- Demonstrates empathy and sensitivity
Desirable
- Evidence of coaching/teaching patients and carers
- Understanding of health and social care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
