24hr Relief Switchboard Operator

Salisbury NHS Foundation Trust

Information:

This job is now closed

Job summary

We are currently seeking professional and well-presented individuals to join our busy Switchboard team at Salisbury NHS Foundation Trust as a 24hr relief operator.

Our department provides a welcoming 24-hour, 7 days a week telephony and internal emergency response service. Our team based here at Salisbury process circa 1.2 million calls per year.

As well as receiving and processing calls the switchboard team are also front facing for patients, staff and visitors covering a range of services via the enquiries window situated at the main entrance.

Salary Details : All time worked on Saturday (midnight to midnight) and any weekday after 8pm and before 6am + 35% to hourly rate. All time worked on Sundays and Public Holidays (midnight to midnight) + 69% to hourly rate. Hourly rate starts at £11.67 raising to £12.45.

Main duties of the job

We are looking for someone who can work alone and as part of a team, can work well under pressure and able to remain calm in challenging/difficult situations.

The successful candidate would need to be responsible, reliable with excellent people skills as well as having a flexible approach to work.

We are keen to find the right candidate to support the excellent professional service our team provides for this trust.

Previous switchboard or customer care experience would be useful but training and support will be given.

Please find the Main duties, Responsibilities and Person Specification in attached Job Description

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum pro rata. Shift enhancements for unsocial hours

Contract

Permanent

Working pattern

Part-time

Reference number

269-SFT8485

Job locations

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ


Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Job description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Education / Experience

Essential

  • Education level of GCSE or equivalent
  • Basic competency in I.T.
  • Level of communication skills
  • Level of experience in customer care

Desirable

  • Previous experience of a switchboard environment
Person Specification

Education / Experience

Essential

  • Education level of GCSE or equivalent
  • Basic competency in I.T.
  • Level of communication skills
  • Level of experience in customer care

Desirable

  • Previous experience of a switchboard environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ


Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ


Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Switchboard & Non Urgent Patient Transport Manager

Richard Pearce (Salisbury NHS Foundation Trust)

Richard.pearce5@nhs.net

01722336262

Date posted

21 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year Per annum pro rata. Shift enhancements for unsocial hours

Contract

Permanent

Working pattern

Part-time

Reference number

269-SFT8485

Job locations

Salisbury NHS Foundation Trust

Odstock Road

Salisbury

SP2 8BJ


Supporting documents

Privacy notice

Salisbury NHS Foundation Trust's privacy notice (opens in a new tab)