Salisbury NHS Foundation Trust

Theatre Receptionist

Information:

This job is now closed

Job summary

To be first point of contact and provide a high quality, efficient and effective reception in both Main Theatres and the Day Surgery Unit.

The hours are 07:00-16:30 - Mon, Tues , Thur & Fri in either Main Theatres or Day Surgery Unit reception. Uniforms are not provided therefore, you would be expected to dress in an appropriate manner for forward facing patient contact.

You will be encouraged and supported to develop your skills within the team to ensure that an exceptional level of reception service is always provided to both areas.

Main duties of the job

You will:

  • enjoy being part of a team that prides itself on delivering compassionate and respectful care to both patients and their carers in a professional manner.
  • have excellent communication skills (both written and verbal) in order to establish and maintain working relationships with staff at all levels from various departments within the Trust, including external contractors.
  • have experience or knowledge of IT systems, however full training will be given to the right candidate.

About us

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we're driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated "Good" by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don't just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk

Details

Date posted

07 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

269-SFT8286

Job locations

Salisbury District Hospital

Salisbury

SP2 8BJ


Job description

Job responsibilities

You will provide an efficient and effective reception service, ensuring that all visitors/callers (patients, staff, carers, company representatives) are dealt with in a timely, professional, friendly, compassionate, respectful, and courteous manner.

You will be expected to keep a regular check on any changes to the theatre lists and adjust your priorities and workload accordingly, whilst liaising with other departments both inter and external to theatres. You will also inform patients of their TCI (to come in) time and starvation status ready for their surgery the following day.

You will be responsible for locating, collecting, receiving, and dispatching of patient notes on Lorenzo for all theatres lists, and at the request of other theatre / anaesthetics staff.

You will be responsible for ensuring company representatives are checked via Intellicentrics Secure for compliance before they can enter theatres, and to follow the theatres process for non-compliance.

You will also be responsible for ensuring local processes and procedures for running each reception are adhered.

You may be required to undertake additional administrative duties as and when required.

You will review administration procedures / local department policy and when agreed with the teams make appropriate changes to support service development.

You will maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake mandatory annual training/updates in infection prevention and control.

You will safeguard and promote the welfare of children and young people in compliance with Trust and staff responsibilities under Section 11 of The Children Act 2004; to follow Trust safeguarding children and child protection policies and guidelines and undertake appropriate mandatory training and updates in safeguarding children/child protection.

By following Trust Policies in relation to Safeguarding Adults, staff will ensure that they work with other agencies to protect all adults from abuse at any time.

To respect and value the diversity of our patients, their relatives, carers and staff by committing to address the needs and expectations of the diverse communities we serve to provide high quality care and strive to make best use of talents and experience from our diverse workforce.

Job description

Job responsibilities

You will provide an efficient and effective reception service, ensuring that all visitors/callers (patients, staff, carers, company representatives) are dealt with in a timely, professional, friendly, compassionate, respectful, and courteous manner.

You will be expected to keep a regular check on any changes to the theatre lists and adjust your priorities and workload accordingly, whilst liaising with other departments both inter and external to theatres. You will also inform patients of their TCI (to come in) time and starvation status ready for their surgery the following day.

You will be responsible for locating, collecting, receiving, and dispatching of patient notes on Lorenzo for all theatres lists, and at the request of other theatre / anaesthetics staff.

You will be responsible for ensuring company representatives are checked via Intellicentrics Secure for compliance before they can enter theatres, and to follow the theatres process for non-compliance.

You will also be responsible for ensuring local processes and procedures for running each reception are adhered.

You may be required to undertake additional administrative duties as and when required.

You will review administration procedures / local department policy and when agreed with the teams make appropriate changes to support service development.

You will maintain patient safety through rigorous and consistent compliance with Trust policies for the prevention and control of infection, including hand hygiene. To undertake mandatory annual training/updates in infection prevention and control.

You will safeguard and promote the welfare of children and young people in compliance with Trust and staff responsibilities under Section 11 of The Children Act 2004; to follow Trust safeguarding children and child protection policies and guidelines and undertake appropriate mandatory training and updates in safeguarding children/child protection.

By following Trust Policies in relation to Safeguarding Adults, staff will ensure that they work with other agencies to protect all adults from abuse at any time.

To respect and value the diversity of our patients, their relatives, carers and staff by committing to address the needs and expectations of the diverse communities we serve to provide high quality care and strive to make best use of talents and experience from our diverse workforce.

Person Specification

GCSE Grade C or equivalent in English Language

Essential

  • GCSE Grade C or equivalent in English Language
  • Ability to work as part of a team
  • Effective written and verbal communication
  • Experience in Customer Service
  • Organisational skills
  • Time management skills

Desirable

  • Experience and/or knowledge of IT systems
Person Specification

GCSE Grade C or equivalent in English Language

Essential

  • GCSE Grade C or equivalent in English Language
  • Ability to work as part of a team
  • Effective written and verbal communication
  • Experience in Customer Service
  • Organisational skills
  • Time management skills

Desirable

  • Experience and/or knowledge of IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury District Hospital

Salisbury

SP2 8BJ


Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Salisbury NHS Foundation Trust

Address

Salisbury District Hospital

Salisbury

SP2 8BJ


Employer's website

https://www.salisbury.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Admin Lead and Project Support Manager

Sam King

sam.king5@nhs.net

01722336262

Details

Date posted

07 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

269-SFT8286

Job locations

Salisbury District Hospital

Salisbury

SP2 8BJ


Supporting documents

Privacy notice

Salisbury NHS Foundation Trust's privacy notice (opens in a new tab)