Job summary
The Fiennes Centre, Banbury is looking for a part time receptionist/administrator who can prioritise work load and has plenty of initiative. The Fiennes Centre is a outpatients based in North Oxfordshire in Banbury. There are a range of clinical services based in the building, including podiatry, Out of Hours, Urgent Care, Mental Health Services and more services to join. The receptionist/administrator will be supporting these services and operations related to the building.
This is a part time role working 25 hours per week.
Interviews will be held at The Fiennes Centre, Banbury, OX16 9BF
Main duties of the job
To provide professional, effective and efficient reception and administrative support to all staff working within the department using agreed processes and procedures to ensure the service standards are achieved. To be the first point of contact for patients and referring partners within The Fiennes Centre, managing appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job Description subject to evaluation and so some duties may change.
Job description
Job responsibilities
- To present a welcoming and inviting first point of contact for the service, whether this is by providing a prompt response to queries, managing a phone call or managing the referral within the guidelines of the team.Provide a high standard of general office duties to include responding to emails and phone enquiries, answering the telephone, taking and recording messages accurately responding to queries appropriately, filing, photocopying, scanning, following Trust procedures and protocols.Managing the booking instructions given from the clinician following the appointment, ensuring it is booked in line with priorities outlined by the service.Manage the incoming mail (electronic and post), date stamp and manage in line with service guidelines.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job Description subject to evaluation and so some duties may change.
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Desirable
- Evidence of completing Microsoft Office training
Knowledge
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Relevant administrative experience
- Ability to cope with frequent interruptions.
Desirable
- Experience of using multi-functional devices e.g. scanning, faxing etc.
- Ability to work accurately and to deadline with heavy workloads and prioritisation of tasks
People Skills
Essential
- Ability to work independently and as part of a team
- Good interpersonal skills Self-motivated
- Ability to use initiative
Desirable
- Experience with dealing with patient facing contact
- Ability to travel independently between sites within the Trust.
Person Specification
Qualifications
Essential
- Good standard of general education to include 5 GCSE (or equivalent) including English and Mathematics
Desirable
- Evidence of completing Microsoft Office training
Knowledge
Essential
- Experience of using Microsoft Office, particularly Word, Basic Excel and Outlook
- Experience of communicating effectively at all levels with a variety of contacts
- Relevant administrative experience
- Ability to cope with frequent interruptions.
Desirable
- Experience of using multi-functional devices e.g. scanning, faxing etc.
- Ability to work accurately and to deadline with heavy workloads and prioritisation of tasks
People Skills
Essential
- Ability to work independently and as part of a team
- Good interpersonal skills Self-motivated
- Ability to use initiative
Desirable
- Experience with dealing with patient facing contact
- Ability to travel independently between sites within the Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
