Job summary
Are you looking for a challenging and rewarding role as part of a busy and supportive team?
We are currently recruiting an administrator to work in the reception area of a newly funded clinic location at Regents House in Aylesbury.
This role will cover the reception area of the building and support with administrative tasks for the two services operating from this building which are Buckinghamshire Talking Therapies and the Primary Care Mental Health Hub. If you are seeking a team that prioritises staff wellbeing and patient care, the Buckinghamshire Talking Therapies for anxiety and depression service offers a fantastic opportunity.
Interested in knowing what it's like to work for Buckinghamshire Talking Therapies? Check out the 'What it's like to work for Buckinghamshire Talking Therapies' PDF to hear from our team members!
Main duties of the job
Our administrators are essential to our services, with numerous clients across the county, we rely on them to maintain high-quality services. As this is a client facing role we are looking for someone with strong interpersonal skills, and an ability to manage enquires, via email and telephone, from service users and professionals. We are also looking for a candidate who has good keyboard, administration, and computer skills, have a pleasant telephone manner, and enjoys interacting with team members and clients. As a valued team member, we will support your skill and knowledge development, and there will be opportunities to obtain further qualifications and participate in yearly appraisal reviews.
If you thrive in a fast-paced environment, possess a flexible approach, and can adapt to changing priorities, this role is an excellent chance to develop your skills within a dynamic and supportive setting.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
We are a nationally recognized, high-performing, and innovative service. Visit our website (oxfordhealth.nhs.uk/bucks-talking-therapies/) to find out how we support over 12,000 adults to manage their common mental health difficulties.
Staff wellbeing is a top priority - We have a very active, award winning, in- service wellbeing team and take a pride in our supportive, collaborative, and productive culture.
The Trust hosts the Oxford Institute of Clinical Psychology Training and Research and the Oxford Cognitive Therapy Centre. Buckinghamshire Talking Therapies is actively involved in research, and the service benefits from being a member of the Oxford Academic Health Science Network Anxiety and Depression Network led by Professor David Clark.
Buckinghamshire Talking Therapies have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
For further information, please read the attached Job Description and Person Specification.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Job description
Job responsibilities
We are a nationally recognized, high-performing, and innovative service. Visit our website (oxfordhealth.nhs.uk/bucks-talking-therapies/) to find out how we support over 12,000 adults to manage their common mental health difficulties.
Staff wellbeing is a top priority - We have a very active, award winning, in- service wellbeing team and take a pride in our supportive, collaborative, and productive culture.
The Trust hosts the Oxford Institute of Clinical Psychology Training and Research and the Oxford Cognitive Therapy Centre. Buckinghamshire Talking Therapies is actively involved in research, and the service benefits from being a member of the Oxford Academic Health Science Network Anxiety and Depression Network led by Professor David Clark.
Buckinghamshire Talking Therapies have bases located within Aylesbury and High Wycombe, and we use additional clinic space around the county. Ability and willingness to travel for work purposes is essential.
We expect our staff to share and demonstrate our values and be caring, safe and excellent in everything we do, constantly striving to improve the quality of care we provide and the experience that patients can expect.
For further information, please read the attached Job Description and Person Specification.
We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.
Person Specification
Experience
Essential
- Proven experience of working in an administrative role
- Proven experience of dealing with the public in a polite and effective manner
- Proven experience of working within a team
Desirable
- Experience of working in a healthcare environment
- Experience analysing data and interpreting information
- Experience of using clinical systems such as RIO and PCMIS
Skills
Essential
- Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
- Ability to use Office computer programs including Excel, Word and Outlook
- Ability to communicate with all levels of staff in a confident and effective way
- Ability to produce good quality written communication
- Organisational skills/managing diary systems and tracking information
- Attention to detail
- Excellent telephone manner and professional approach
Desirable
- Desire to attend courses relating to role as appropriate
Education
Essential
- 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role
Person Specification
Experience
Essential
- Proven experience of working in an administrative role
- Proven experience of dealing with the public in a polite and effective manner
- Proven experience of working within a team
Desirable
- Experience of working in a healthcare environment
- Experience analysing data and interpreting information
- Experience of using clinical systems such as RIO and PCMIS
Skills
Essential
- Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
- Ability to use Office computer programs including Excel, Word and Outlook
- Ability to communicate with all levels of staff in a confident and effective way
- Ability to produce good quality written communication
- Organisational skills/managing diary systems and tracking information
- Attention to detail
- Excellent telephone manner and professional approach
Desirable
- Desire to attend courses relating to role as appropriate
Education
Essential
- 'A' Level/ relevant NVQ III standard or equivalent/previous experience in an Administration Assistant role
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
