Job summary
Are you keen to develop a career in a service that is crucial to supporting others?
Do you have experience working within mental health in the community setting?
Be the voice that makes the first call count! Join us in transforming how families get support from the very start!
We are currently seeking a Senior Support Worker to join our CAMHS on a full time basis. With new funding from our commissioners, we're enhancing how we support families. Instead of just sending signposting letters, we'll now call every family to offer personalised advice and connect them with the right help.
Join our expanding BANES and Wiltshire CAMHS SPA Team in Melksham and make a real difference from the very first conversation. This is an excellent opportunity for someone who is keen to develop their career in mental health further!
Main duties of the job
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Answer and manage incoming calls from young people, parents/carers, schools, GPs, and partner agencies.
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Conduct structured telephone screening using standardised tools and local SPA protocols.
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Identify risk indicators (e.g. self-harm, safeguarding, crisis presentation) and escalate appropriately to clinical staff or duty clinicians.
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Gather and record relevant clinical, social, and contextual information accurately.
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Offer emotional support, guidance, and reassurance to callers in distress.
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Signpost to appropriate community or digital resources when CAMHS input is not indicated.
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Recognise indicators of immediate risk to self or others and follow safeguarding and crisis escalation protocols
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Details
Date posted
07 November 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£27,485 to £30,162 a year Per annum
Contract
Permanent
Working pattern
Full-time
Reference number
267-OC7574152
Job locations
Melksham Community Hospital
Spa Road
Melksham
SN12 7NZ
Employer details
Employer name
Oxford Health NHS Trust
Address
Melksham Community Hospital
Spa Road
Melksham
SN12 7NZ
Employer's website
https://www.oxfordhealth.nhs.uk (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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