Oxford Health NHS Trust

Receptionist/Administrative Assistant

The closing date is 09 July 2025

Job summary

Are you passionate about positively impacting the wellbeing of patients, service providers, service users, and staff within the Community?

If so, we have an opening for you to join the Admin Team at Wallingford Community Hospital.

We are looking for a highly motivated and organized individual to join our team as a Receptionist/Admin Assistant. In this role, you will support the efficient functioning of our community hospital facilities, working closely with a dedicated team to ensure seamless operations. Your contributions will be vital to our mission of providing exceptional administration support to our community.

Please note interviews will be held face-to-face at the Wallingford Centre.

Main duties of the job

Provide a polite and welcoming reception service to hospital visitors, ensuring smooth and efficient running of the reception area
Respond promptly to queries, manage phone calls, and handle referrals within team guidelines
Perform various administrative tasks including responding to emails, taking and recording messages, filing, photocopying, and scanning, while adhering to Trust procedures and protocols
Develop a thorough knowledge of databases and computer systems used, ensuring accurate reflection of hospital activity, including competence on the electronic patient record system (EMIS)
Manage incoming mail (both electronic and post), date stamp, distribute, and redirect as required in line with service guidelines

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

25 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum | Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

267-CH7240596

Job locations

Wallingford Community Hospital

Reading Road

Wallingford

OX10 9DU

Job description

Job responsibilities

What we need from you:

Proficiency in Microsoft Word, Outlook, Teams and Excel.
Self motivation and the ability to work independently, while also demonstrating initiative and suggesting improvements to the service.
Compassion, care, creativity and excellent communication skills.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

What we need from you:

Proficiency in Microsoft Word, Outlook, Teams and Excel.
Self motivation and the ability to work independently, while also demonstrating initiative and suggesting improvements to the service.
Compassion, care, creativity and excellent communication skills.

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalant

Communication

Essential

Able to communicate effectively with different audiences, including patients, their relatives and other staff.

Desirable

Customer service experience

Experience

Essential

Proven experience of working in an office environment.

Desirable

Previous NHS experience or equivalent

Person Specification

Qualifications

Essential

Educated to GCSE level or equivalant

Communication

Essential

Able to communicate effectively with different audiences, including patients, their relatives and other staff.

Desirable

Customer service experience

Experience

Essential

Proven experience of working in an office environment.

Desirable

Previous NHS experience or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Wallingford Community Hospital

Reading Road

Wallingford

OX10 9DU

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Wallingford Community Hospital

Reading Road

Wallingford

OX10 9DU

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)