Job summary
Are you seeking a career in Administration? Or would you like a change of scene in your day to day work?
We're seeking an Admin Assistant to join the Falls Preventions Team based in Witney.
You will provide essential admin support to the Falls Team and across the Integrated Intensive Community Care Pathway. You will work both independently and as part of a team to ensure the smooth operation of our services. We welcome enquiries for this post where we can discuss expectations before you apply.
For more information about the Falls service and what we do, head here.
Main duties of the job
- Assist the Falls team in delivering community care by accurately collating, recording, and inputting patient information into electronic patient record systems including processing new referrals.
- Schedule clinics and home visits for clinicians, with an understanding of Oxfordshire's geography and travel times.
- Order, check, maintain, and distribute equipment and supplies as needed.
- Support the financial aspects of the service by processing invoices for payment.
- Monitor and respond to team emails and telephone queries from the public and healthcare professionals.
- Utilise Microsoft software such as Excel, Word, and Teams for data and activity monitoring, as well as standard administrative tasks like printing, photocopying, and minute-taking for meetings.
- Proficiency in healthcare records systems such as EMIS is advantageous.
The ability to travel independently between sites within the Trust is essential for this role.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
We offer a wide range of benefits designed to support your career and wellbeing. These include:
o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
- This position is 30 hours per week, which can be spread across 4 or 5 days, with mandatory working days on Thursdays and Fridays.
- You will work alongside another dedicated falls administrator to manage the workload demand.
- The service operates between 8 am and 5 pm with a potential to occasionally support other services at weekends when required.
- The role can be based at any Oxford Health Community location in Oxfordshire, with the opportunity to work up to 50% of your hours from home once you are skilled and competent in the role.
- Initial office-based work in Witney for the first 3 months is essential as part of induction, with ongoing weekly attendance at Windrush House in Witney on Thursdays.
Additional Information:
We will support the right candidate with additional training and the Level 3 Business Administrator apprenticeship.
Job description
Job responsibilities
- This position is 30 hours per week, which can be spread across 4 or 5 days, with mandatory working days on Thursdays and Fridays.
- You will work alongside another dedicated falls administrator to manage the workload demand.
- The service operates between 8 am and 5 pm with a potential to occasionally support other services at weekends when required.
- The role can be based at any Oxford Health Community location in Oxfordshire, with the opportunity to work up to 50% of your hours from home once you are skilled and competent in the role.
- Initial office-based work in Witney for the first 3 months is essential as part of induction, with ongoing weekly attendance at Windrush House in Witney on Thursdays.
Additional Information:
We will support the right candidate with additional training and the Level 3 Business Administrator apprenticeship.
Person Specification
Qualifications
Essential
- GCSE Maths and English at C grade or above (or equivalent qualification)
Desirable
- Higher level education e.g. A level or NVQ level 3 or above
Contractual
Essential
- Demonstrates the ability to travel independently between various sites in Oxfordshire where public transport may not be available
- Can physically able to carry a laptop and move equipment independently in the office on a weekly basis
Knowledge
Essential
- Microsoft Office - Word, Excel, PowerPoint, Outlook, Teams
Desirable
- Minute taking experience
- Willingness to successfully complete Level 3 Business Administrator apprenticeship within 2 years (or already holds equivalent qualification)
Training and Aptitude
Essential
- Demonstrates general office administration skills and processes
- Demonstrates ability to manage and prioritise own workload
- Demonstrates good organisations skills
- Demonstrates ability to produce accurate and good quality reports/ correspondence
Desirable
- Has used EMIS electronic health records systems or similar health records
Experience
Essential
- Experience of working in a team
- Experience of communicating sensitively with the public
Desirable
- Previous experience working in the NHS
- Previous experience in an administrator role or holds an administrator qualification at equivalent to NVQ 2 in
Personal qualities
Essential
- Demonstrates excellent communication skills- both written and verbal
- Demonstrates problem solving skills
- Demonstrates ability to work under pressure and with interruptions
- Demonstrates attention to detail
- Demonstrates ability and awareness of GDPR, discretion and confidentiality
- Demonstrates kindness, compassion and empathy towards others
Desirable
- Demonstrates experience of working in a changing environment
Person Specification
Qualifications
Essential
- GCSE Maths and English at C grade or above (or equivalent qualification)
Desirable
- Higher level education e.g. A level or NVQ level 3 or above
Contractual
Essential
- Demonstrates the ability to travel independently between various sites in Oxfordshire where public transport may not be available
- Can physically able to carry a laptop and move equipment independently in the office on a weekly basis
Knowledge
Essential
- Microsoft Office - Word, Excel, PowerPoint, Outlook, Teams
Desirable
- Minute taking experience
- Willingness to successfully complete Level 3 Business Administrator apprenticeship within 2 years (or already holds equivalent qualification)
Training and Aptitude
Essential
- Demonstrates general office administration skills and processes
- Demonstrates ability to manage and prioritise own workload
- Demonstrates good organisations skills
- Demonstrates ability to produce accurate and good quality reports/ correspondence
Desirable
- Has used EMIS electronic health records systems or similar health records
Experience
Essential
- Experience of working in a team
- Experience of communicating sensitively with the public
Desirable
- Previous experience working in the NHS
- Previous experience in an administrator role or holds an administrator qualification at equivalent to NVQ 2 in
Personal qualities
Essential
- Demonstrates excellent communication skills- both written and verbal
- Demonstrates problem solving skills
- Demonstrates ability to work under pressure and with interruptions
- Demonstrates attention to detail
- Demonstrates ability and awareness of GDPR, discretion and confidentiality
- Demonstrates kindness, compassion and empathy towards others
Desirable
- Demonstrates experience of working in a changing environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
