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Oxford Health NHS Trust

Senior Mental Health Administrator - Oxford

The closing date is 18 June 2025

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Job summary

Are you an experienced admin individual who is seeking a career within the NHS?

We are looking for a well-organised individual with a keen eye for detail, to join our team as a Senior Mental Health Administrator.

The Adult Mental Health Team, forming part of Oxford Health NHS Trust, based in the heart of Oxford City, are keen to hear from individuals who are interested in joining a team dedicated to supporting Doctors and other medical staff who provide support to Adults of working age experiencing Mental Health issues.

This is a special administrative role, which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. It sits within a larger team that is extremely supportive and together we all make a real difference in the community.

In return, you will receive support and development from the team and the Trust itself, such as continuing professional development, opportunity to undertake apprenticeships, yearly appraisals etc. Supporting everyone with their mental health has always been important to us but, never more so than now.

This post will be fulltime, Monday to Friday 9:00 to 17:00. You will be based at the Warneford Hospital working within one of our three sub-teams. Parking is currently available for staff.

So, if you have administration experience and are interested in working in a Mental Health setting, this could be the opportunity for you and just the team member we are looking for!

Main duties of the job

The responsibilities of the role include but are not limited to:

  • Provide comprehensive administrative to the AMHT.
  • Manage all aspects of Doctors Outpatient Clinics - booking, rearranging, outcoming of appointments and ensuring all electronic data bases are appropriately updated.
  • Receive telephone calls using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate manner. This may include highly sensitive information such as emergency calls, and calls from distressed patients or relatives, etc.
  • Ensure the Trust's activity databases are up to date and that all clinical data is entered accordingly.
  • Ensure that client related documentation is entered onto databases for all patients within the team caseload in a timely manner.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Details

Date posted

11 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum/pro-rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-OA7232802

Job locations

Warneford Hospital

Warneford Lane

Oxford

OX3 7JX


Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Person Specification

Training and Qualifications

Essential

  • GCSE A-C or equivalent in English and Mathematics
  • Secretarial training or equivalent experience of MS Office, particularly Outlook, Word and Excel

Knowledge and Experience

Essential

  • Extensive knowledge of Microsoft Office applications
  • Experience of working alongside multiple internal and external agencies
  • Experience of adapting to change and managing work in changing environment
  • Proven experience of working in an office environment

Desirable

  • Knowledge of Carenotes and eRS
  • Experience of working in NHS setting or similar healthcare setting

Skills

Essential

  • Ability to manage and prioritise own workload
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to manage diverse workload whilst dealing with frequent interruptions and a high volume of telephone calls

Desirable

  • Experience of using digital transcribing solutions

Personal qualities

Essential

  • Ability to cope effectively under pressure in a busy environment with high levels of emotional resilience
  • Flexible and responsive approach
  • To show respect and empathise with patients

Desirable

  • A desire to work in Mental Health
Person Specification

Training and Qualifications

Essential

  • GCSE A-C or equivalent in English and Mathematics
  • Secretarial training or equivalent experience of MS Office, particularly Outlook, Word and Excel

Knowledge and Experience

Essential

  • Extensive knowledge of Microsoft Office applications
  • Experience of working alongside multiple internal and external agencies
  • Experience of adapting to change and managing work in changing environment
  • Proven experience of working in an office environment

Desirable

  • Knowledge of Carenotes and eRS
  • Experience of working in NHS setting or similar healthcare setting

Skills

Essential

  • Ability to manage and prioritise own workload
  • Excellent verbal and written communication skills
  • Attention to detail
  • Ability to manage diverse workload whilst dealing with frequent interruptions and a high volume of telephone calls

Desirable

  • Experience of using digital transcribing solutions

Personal qualities

Essential

  • Ability to cope effectively under pressure in a busy environment with high levels of emotional resilience
  • Flexible and responsive approach
  • To show respect and empathise with patients

Desirable

  • A desire to work in Mental Health

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Warneford Hospital

Warneford Lane

Oxford

OX3 7JX


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer details

Employer name

Oxford Health NHS Trust

Address

Warneford Hospital

Warneford Lane

Oxford

OX3 7JX


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Office and Administration Manager

Teresa Curtis

teresa.curtis@oxfordhealth.nhs.uk

07436029867

Details

Date posted

11 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum/pro-rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-OA7232802

Job locations

Warneford Hospital

Warneford Lane

Oxford

OX3 7JX


Supporting documents

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