Oxford Health NHS Trust

Receptionist - Aylesbury

The closing date is 16 June 2025

Job summary

Are you looking for a change of pace in your admin work? Would you like to support patients and staff in a friendly environment?

We're seeking a full-time receptionist to join the Whiteleaf Out of Hours Reception team.

You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.

The role works on a shift pattern of the following over 37.5 hours, worked over the following shift pattern: 06:00-14:00, 09:00-17:00, 14:00-22:00 & 22:00-06:00.

Main duties of the job

Provide professional and efficient service to staff, patients, and the public during working hours and incorporate the Out of Hours role using communication equipment and information systems during night shifts
Perform general office tasks including responding to email and phone enquiries, taking and recording messages accurately, and following Trust procedures and protocols
Operate the Trust's switchboard, answer incoming calls, and transfer callers appropriately using provided tools
Input and maintain the Out of Hours on Call Rota system, support the Estates and Facilities Helpdesk out of hours, and ensure calls from SMS are dealt with efficiently
Undertake training in new skills required for the effective operation of the Coordination Centre and maintain those skills in line with supervision and appraisal

The ability to travel independently between sites within the Trust is essential for this role.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

02 June 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-BM7230454

Job locations

The Whiteleaf Centre

Aylesbury

HP20 1EG

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Person specification

Essential

Proven experience of working in a Receptionist and or office environment
Ability to problem solve and prioritise workload

Contractual Requirements

Essential

Ability to travel between sites

Qualifications

Essential

Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent

Person Specification

Person specification

Essential

Proven experience of working in a Receptionist and or office environment
Ability to problem solve and prioritise workload

Contractual Requirements

Essential

Ability to travel between sites

Qualifications

Essential

Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.