Administrator - Oxford

Oxford Health NHS Trust

The closing date is 14 May 2025

Job summary

Are you looking to work for a creative, innovative and forward thinking team?

The Neurodevelopmental Conditions Service (NDC) is one of the specialist Child and Adolescent Mental Health Services (CAMHS). We offer diagnostic assessment of autism and attention deficit hyperactivity disorder (ADHD), as well as other neuro-developmental conditions.

As a service, we work closely with Oxford University to lead on research opportunities. With the support of NHS England the NDC service are currently developing a new diagnostic ASD Adolescent assessment tool.

We're looking for a full time administrator to join our team, to support the amazing work we do.You'll have the opportunity to experience working in an established administrative team, while working alongside the clinical team. The support you provide goes a long way towards making a real difference to the lives of children, young people and their families. So if you're looking for a role that gives you purpose, we're the team for you.

The wellbeing of our Administrative and Clinical staff is top of our agenda; we have an active Wellbeing Team and regular opportunities for staff support. We have a strong ethos of collaboration, shared reflection and team working.

This a full time role and office based. Please note this role does meet the criteria for sponsorship or work permit.

Main duties of the job

The CAMHS NDC team strongly believe that the context of the young person is fundamental to working with complexities and transdiagnostic presentation. In this role, you will have the opportunity to support both the administration and clinical team, to offer the highest standard of care to the families and young people.

On a day-to-day basis, this will include organisation of systems to ensure the smooth running of the office, diary and post management, taking and typing minutes and other clerical duties.

Additionally, you will facilitate good communication and liaison with patients and their families, colleagues within the Trust and across other organizations. You will also be responsible for maintaining databases by collecting and inputting of data relating to Team activity and reporting information as necessary. You will be required to support in covering the reception desk 1 or 2 days a week.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

01 May 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum/pro-raya

Contract

Permanent

Working pattern

Full-time

Reference number

267-OC7146896

Job locations

Slade House

Horspath Driftway

Oxford

OX3 7JH

Job description

Job responsibilities

Other key responsibilities for this role include:

To provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.
To provide administrative support for meetings as requested and to ensure follow up action is completed.
Including producing notes of meetings, setting up meetings, preparing agendas, ensuring that a bring forward system of paperwork is maintained to ensure correspondence/information is available for meetings.
To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
To communicate confidential and sensitive information on patients and policy issues, and complex information on directorate issues to external agencies.
Use Office computer programs including Excel, Word and Outlook.
Offer a friendly smile to families and young people when they arrive for appointments.
Support with reception cover 1 or 2 days a week
Please see attached detailed job description.

Job description

Job responsibilities

Other key responsibilities for this role include:

To provide administrative support to the team ensuring that there are effective administrative systems and procedures in operation.
To provide administrative support for meetings as requested and to ensure follow up action is completed.
Including producing notes of meetings, setting up meetings, preparing agendas, ensuring that a bring forward system of paperwork is maintained to ensure correspondence/information is available for meetings.
To respond to email, telephone enquiries and written enquiries using a high level of initiative and responding in a confidential and sensitive way and action in the appropriate way.
To communicate confidential and sensitive information on patients and policy issues, and complex information on directorate issues to external agencies.
Use Office computer programs including Excel, Word and Outlook.
Offer a friendly smile to families and young people when they arrive for appointments.
Support with reception cover 1 or 2 days a week
Please see attached detailed job description.

Person Specification

Essential

Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role

Essential

Experience of using Office computer programs including Excel, Word and Outlook
Organisational skills/managing diary systems and tracking information

Essential

Excellent telephone manner
Able to work effectively within a team environment
Ability to liaise with all professionals and levels in a confident and effective manner

Desirable

Working knowledge of email systems, Carenotes, Rio and the Patient Browser

Person Specification

Essential

Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role

Essential

Experience of using Office computer programs including Excel, Word and Outlook
Organisational skills/managing diary systems and tracking information

Essential

Excellent telephone manner
Able to work effectively within a team environment
Ability to liaise with all professionals and levels in a confident and effective manner

Desirable

Working knowledge of email systems, Carenotes, Rio and the Patient Browser

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.