Job summary
The core purpose of this role is to provide a proactive and efficient administrative service for the Oxfordshire Tissue Viability Service, ensuring that there are effective administrative systems and procedures in operation.
You will be working alongside a small and friendly team of tissue viability nurses and another administrator.
Main duties of the job
The main aspects of the role are to provide efficient, effective and comprehensive administrative support to the county wide Tissue Viability Team, including being the first line response to referrals and requests for equipment and dealing with enquiries from a variety of people including patients, relatives, staff and other professionals.
Service hours are 8.30am-4.30pm Monday-Friday.
About us
Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount
- Pension scheme
- Lease car scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (waiting lists may apply)
- Staff networking and support groups
Job description
Job responsibilities
- Processing equipment requests from acute trust, primary care, community hospitals and all other community services, placing orders for equipment in a timely manner managing the procurement of bespoke specials equipment.
- To deal with face-to-face enquiries and telephone calls/emails from patients, relatives, staff and other professionals, promptly and sensitively, making autonomous decisions to signpost to appropriate clinician or alternative service, ensuring messages are dealt with or passed onquickly and efficiently.
- To lead in the organisation and maintenance of an effective medical/patient records system including the patient referral and discharge process and other data entry into the electronic health records, ensuring that high standards of data quality are maintained.
- To manage the electronic management of the teams caseloads, waiting lists and appointments, to include allocating to and discharging from HCP caseload.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Job description
Job responsibilities
- Processing equipment requests from acute trust, primary care, community hospitals and all other community services, placing orders for equipment in a timely manner managing the procurement of bespoke specials equipment.
- To deal with face-to-face enquiries and telephone calls/emails from patients, relatives, staff and other professionals, promptly and sensitively, making autonomous decisions to signpost to appropriate clinician or alternative service, ensuring messages are dealt with or passed onquickly and efficiently.
- To lead in the organisation and maintenance of an effective medical/patient records system including the patient referral and discharge process and other data entry into the electronic health records, ensuring that high standards of data quality are maintained.
- To manage the electronic management of the teams caseloads, waiting lists and appointments, to include allocating to and discharging from HCP caseload.
We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.
The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.
Person Specification
Knowledge
Essential
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Extensive knowledge of Microsoft office applications
Desirable
- Knowledge of NHS community services
Skills/Qualifications
Essential
- Intermediate level of IT skills
- NVQ Level 3 in administration or equivalent experience
- Excellent word processing skills and experience of full range of Windows software including ability to create databases, spreadsheets, presentations and good quality correspondence
Desirable
- Formal secretarial/administrative training
Experience
Essential
- Proven experience of working in an office environment
- Proven ability of working in a team environment and delivering team objectives
Desirable
- Knowledge and working practice of Electronic Health Records
- Experience in office management and working in a management role
Personal Qualities
Essential
- Able to work effectively under pressure, meet deadlines and prioritise workload in a demanding environment
- Excellent organisational skills
- Excellent interpersonal skills, showing ability to deal with a variety of people
Person Specification
Knowledge
Essential
- Excellent general office administration skills, including experience of reviewing and developing administrative processes and procedures
- Extensive knowledge of Microsoft office applications
Desirable
- Knowledge of NHS community services
Skills/Qualifications
Essential
- Intermediate level of IT skills
- NVQ Level 3 in administration or equivalent experience
- Excellent word processing skills and experience of full range of Windows software including ability to create databases, spreadsheets, presentations and good quality correspondence
Desirable
- Formal secretarial/administrative training
Experience
Essential
- Proven experience of working in an office environment
- Proven ability of working in a team environment and delivering team objectives
Desirable
- Knowledge and working practice of Electronic Health Records
- Experience in office management and working in a management role
Personal Qualities
Essential
- Able to work effectively under pressure, meet deadlines and prioritise workload in a demanding environment
- Excellent organisational skills
- Excellent interpersonal skills, showing ability to deal with a variety of people
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
