Children's Therapies Administrator

Oxford Health NHS Trust

The closing date is 09 April 2025

Job summary

Are you an experienced administrator looking for a varied role and part of a team that makes a difference in the mental health field?

An opportunity has arisen within the Children's Integrated Therapy Service for an experienced Team Administrator to join our friendly team. You will provide support to the Children's Physiotherapy, Occupational Therapy and Speech and Language Therapy teams.

The role is full time and will be based in Orchard Health Centre in Banbury, although there may be some opportunities for home working. Hours are Monday to Friday, 9.00 am to 5.00 pm.

This is a busy department and the role will involve a variety of tasks including processing referrals using the electronic patient record, dealing with telephone and email enquiries and booking appointments. You should therefore have good written and verbal communication skills and accurate keyboard skills. You should have good IT skills and be confident using Microsoft Office packages. You should have excellent organisational skills & be able to prioritise your workload. In addition, the ability to work with limited supervision will be necessary.

You will be working with other members of the Children's Therapy Admin team, clinical staff and parents and families, responding to any enquiries in a professional manner and always providing an excellent level of customer service.

We can offer training to help you develop further and excellent supervision and support.

Main duties of the job

Provide high-standard administrative and secretarial support to the team/service.
Process referrals, book appointments, and maintain online records.
Assist with data quality and checking.
Organize and maintain filing systems, manage multiple email accounts, and handle general office duties.
Liaise with therapists, admin staff, and professionals from other agencies within the locality.
Travel to various sites within the locality area as required.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount
Pension scheme
Lease car scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (waiting lists may apply)
Staff networking and support groups

Date posted

27 March 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH7071176

Job locations

Orchard Health Centre

Cope Road

Banbury

OX16 2EZ

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Knowledge

Essential

Good level of education including GCSE Maths and English
Knowledge of data protection and confidentiality

Experience

Essential

Previous experience in an administrative office role

Desirable

NHS experience in a similar role
Experience of using NHS electronic patient record systems

Skills

Essential

Organisational skills including managing diary systems and tracking information
Excellent communication skills both written and verbal
Excellent prioritisation skills
Exceptional precision and accuracy with attention to detail

Personal

Essential

Ability to work in a team and to work under limited supervision
Excellent telephone manner and professional approach
Ability to work under pressure and manage competing demands

Qualifications

Essential

Microsoft Office skills including Outlook, Word, Excel and Teams
Experience of using web browsers
Knowledge of NHS computer systems e.g. EMIS, Accurx

Desirable

Experience of using EMIS
Experience of using Accurx

Person Specification

Knowledge

Essential

Good level of education including GCSE Maths and English
Knowledge of data protection and confidentiality

Experience

Essential

Previous experience in an administrative office role

Desirable

NHS experience in a similar role
Experience of using NHS electronic patient record systems

Skills

Essential

Organisational skills including managing diary systems and tracking information
Excellent communication skills both written and verbal
Excellent prioritisation skills
Exceptional precision and accuracy with attention to detail

Personal

Essential

Ability to work in a team and to work under limited supervision
Excellent telephone manner and professional approach
Ability to work under pressure and manage competing demands

Qualifications

Essential

Microsoft Office skills including Outlook, Word, Excel and Teams
Experience of using web browsers
Knowledge of NHS computer systems e.g. EMIS, Accurx

Desirable

Experience of using EMIS
Experience of using Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.