Receptionist / Administrator

Oxford Health NHS Trust

This job is now closed

Job summary

This role will be part of the reception / admin team at Murray House, the new Directorate hub on Jordan Hill Business Park.

To purpose of the role is to provide professional, effective and efficient reception and administrative support to all staff working within the building, using agreed processes and procedures to ensure the service standards are achieved.

This role will act as the first point of contact for patients and referring partners; and will manage appointments and queries, assisting where necessary and ensuring the priorities of the team are delivered effectively.

Main duties of the job

To present a welcoming and inviting first point of contact for the service and provide a high standard of general office duties.
Maintain the electronic clinic appointment diary and available appointment slots using Electronic Patient Record (EPR) Systems.
Deal with all written and telephone requests for an appointment, including the cancellation and re-booking of clinic sessions, checking in with the service teams where necessary and appropriate.
Undertake administrative tasks e.g., maintain rotas, annual/sick leave spreadsheets, minute taking and meeting management.
To escalate any concerns, complaints or issues to ensure the safe delivery of the service.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount
Pension scheme
Lease car scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (waiting lists may apply)
Staff networking and support groups

Date posted

26 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-CH6950254

Job locations

Murray House

Jordan Hill

Oxford

OX2 8EJ

Job description

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application. The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Job description

Job responsibilities

Person Specification

Experience in field of work

Essential

Demonstrates evidence of experience in reception
Demonstrates evidence of experience in administration
Team working experience

Desirable

Experience of learning a new process

Communication

Essential

Demonstrates good communication skills

Desirable

Examples of managing difficult conversation / situation

Attention to detail

Essential

Evidence of focus on importance in work details

Person Specification

Experience in field of work

Essential

Demonstrates evidence of experience in reception
Demonstrates evidence of experience in administration
Team working experience

Desirable

Experience of learning a new process

Communication

Essential

Demonstrates good communication skills

Desirable

Examples of managing difficult conversation / situation

Attention to detail

Essential

Evidence of focus on importance in work details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.