Dental Receptionist

Oxford Health NHS Trust

This job is now closed

Job summary

An exciting opportunity exists to join The Oxfordshire Community Dental Service as a Dental Receptionist!

We are a Countywide Dental Service providing a range of Special Care Dental treatment tailored to meet the individual needs of the patient whilst ensuring access.

We are currently looking to recruit an experienced, motivated Receptionist with excellent front of house and communication skills to work within our Witney Dental Clinic. The clinic provides specialist, emergency and routine dental treatment for patients within priority groups.

Main duties of the job

To provide cover for comprehensive reception function as part of a frontline team to deliver high quality service to patients and staff. The post holder will liaise extensively with patients and staff and make all appointments for patients. In addition, there is responsibility for accurate financial transactions including banking, reconciliation and debt collection. May be required to cover at other sites across Oxfordshire.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles. Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible.Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount
Pension scheme
Lease car scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (waiting lists may apply)
Staff networking and support groups

Date posted

30 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH6976333

Job locations

Witney Dental Clinic

Welch Way, Witney Community Hospital, Witney

Oxon

OX28 6JJ

Job description

Job responsibilities

Please refer to the job description and guidance notes attached for further information on this role.

Job description

Job responsibilities

Please refer to the job description and guidance notes attached for further information on this role.

Person Specification

Knowledge Requirements

Essential

Ability to communicate at all levels
Experience to Microsoft Packages including Outlook & TEAMS
Proven experience working in administrative/reception role

Desirable

Experience in using dental patient system R4

Qualifications /Academic / Skills / Professional

Essential

Evidence of Numeracy & Literacy Skills

Further Training or Job Related Aptitude & Skills

Essential

Excellent Telephone Manner
Able to work as part of a large team across sites
Professional approach
Attention to detail
Ability to prioritise workload

Experience

Essential

Previous experience of administrator/receptionist role

Desirable

NHS Experience
Experience working within Dental Practice
Experience of handling cash, receipts & banking procedures

Personal Qualities

Essential

Dealing with patients with empathy and understanding
Flexible for when you are asked to cover at short notice another clinic
Work well under pressure and with possible distractions
Communicate effectively within the team

Contractual Requirements or other requirements

Essential

Own car or access to alternative travel for buisness use

Person Specification

Knowledge Requirements

Essential

Ability to communicate at all levels
Experience to Microsoft Packages including Outlook & TEAMS
Proven experience working in administrative/reception role

Desirable

Experience in using dental patient system R4

Qualifications /Academic / Skills / Professional

Essential

Evidence of Numeracy & Literacy Skills

Further Training or Job Related Aptitude & Skills

Essential

Excellent Telephone Manner
Able to work as part of a large team across sites
Professional approach
Attention to detail
Ability to prioritise workload

Experience

Essential

Previous experience of administrator/receptionist role

Desirable

NHS Experience
Experience working within Dental Practice
Experience of handling cash, receipts & banking procedures

Personal Qualities

Essential

Dealing with patients with empathy and understanding
Flexible for when you are asked to cover at short notice another clinic
Work well under pressure and with possible distractions
Communicate effectively within the team

Contractual Requirements or other requirements

Essential

Own car or access to alternative travel for buisness use

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.