HR Systems Administrator - Oxford

Oxford Health NHS Trust

This job is now closed

Job summary

We are looking for an enthusiastic and committed individual to join our growing pool of Service Desk Administrators based at our Trust HQ in Littlemore, Oxford (with hybrid working).

This could be the perfect role for you if you enjoy working with systems, work well in a team and can work autonomously when required. We are looking for someone with great customer service skills who has patience and can easily explain complex technical information to staff using everyday language.

You will ideally have previous experience of supporting IT systems and databases, working in a flexible and responsive way to plan and prioritise your work to ensure deadlines and service standards are met.

Main duties of the job

The Service Desk provides first level support to staff, manages the e-rostering and e-expenses systems and sends information to our outsourced payroll provider to ensure staff are paid.

Duties include:

Responding to staff queries received by telephone or through the service desk portal
Completing system configuration changes
Setting up system access
Managing the Trust's pay process and resolving pay and expense queries
Be responsible for ensuring that the data held in the systems is accurate by completing data quality reviews

The role also requires a focus on the maintenance and development of the HR Service Desk, working as an integral part of a collaborative project team between HR and IT to deliver the key updates and changes required. This can include building forms, workflows, user groups and process automation and so proficient technical knowledge and skills with system administration would be an advantage.

Please refer to the job description attached for a comprehensive list of duties

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure you're your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

o Excellent opportunities for career progressiono Access to tailored individual and Trust wide learning and developmento 27 days annual leave, plus bank holidays, rising to 33 days with continuous serviceo NHS Discount across a wide range of shops, restaurants and retailerso Competitive pension schemeo Lease car schemeo Cycle to work schemeo Employee Assistance Programmeo Mental Health First Aiderso Staff accommodation (please note waiting lists apply)o Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

02 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year per annum | pro-rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-CS6892772

Job locations

Littlemore Mental Health Centre

33 Sandford Road

Oxford

OX4 4XN

Job description

Job responsibilities

The successful candidate will receive regular supervision, work within a positive and effective Service Desk Team and be supported with their professional development. They will have opportunities to take the lead on specific HR systems in order to be the system admin lead for that area, developing detailed system knowledge. The role will work cross functionally working collaboratively with the wider HR function, other clinical and non-clinical services.

This is an exciting time to join the team and be a part of this transformational change. Working as a member of the HR Systems and Reporting team offers an engaging, collaborative, and supportive environment that gives you the freedom and autonomy to carry out the role, whilst encouraging you to also be creative and share ideas and recommendations for change.

For more information about the role please refer to the HR System Administrators Job Description.

Job description

Job responsibilities

For more information about the role please refer to the HR System Administrators Job Description.

Person Specification

Knowledge

Essential

Intermediate experience of Microsoft office within a work environment
Intermediate Excel skills
Intermediate use of databases

Qualifications

Essential

NVQ 4 level or equivalent experience demonstrating theoretical and practical use of databases, spreadsheets and Microsoft tools

Skills

Essential

Previous experience of supporting IT systems and databases
Ability to translate highly complex technical information into everyday language.
Excellent telephone skills
Excellent telephone skills
Able to establish positive relationships and communicate at team manager level.
Experience of supporting IT systems

Person Specification

Knowledge

Essential

Intermediate experience of Microsoft office within a work environment
Intermediate Excel skills
Intermediate use of databases

Qualifications

Essential

NVQ 4 level or equivalent experience demonstrating theoretical and practical use of databases, spreadsheets and Microsoft tools

Skills

Essential

Previous experience of supporting IT systems and databases
Ability to translate highly complex technical information into everyday language.
Excellent telephone skills
Excellent telephone skills
Able to establish positive relationships and communicate at team manager level.
Experience of supporting IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.