Job summary
Are you looking for a new and exciting Quality Assurance role?
We're recruiting for a Quality Manager with the skills and flexibility to deliver high quality support to outcomes-based contracting on a 12-month secondment. This is a full time role based at the Slade Site in Oxford, with flexible and remote working options.
You'll work closely with our Programme Manager, Head of Service Development, Commissioners and third sector partners to plan and deliver the improvements.
You'll need effective communication skills to work across the system and facilitate progress with key stakeholders to improve patient care and the ability to work flexibly across our services in community health, mental health as well as corporate services.
We are looking for someone who has experience of leading service improvement and change, project management and delivery. If you have the ability to challenge and influence others and enjoy being able to implement effective and sustainable change, this could be the perfect opportunity for you!
Main duties of the job
- Directly support the Voluntary sector providers delivering the requirements of the agreed contract
- Develop a quality assurance framework for the partnership which incorporates the input of practitioners, people with lived experience and both quantitative and qualitative information
- Develop internal systems and monitoring which ensure that mental health commissioning through the voluntary sector responds appropriately to and learns effectively from a range of information sources including complaints, patient safety incidents and patients' experience of health care across the commissioned providers
- Oversee the day-to-day management of the quality monitoring processes for adult mental health services within agreed standard operating procedures
- Attend and participate in each of the provider contract meetings and Contract Review Meetings (CRMs)
- Be an integral member of the Partnership Management Groups, Quality and Safety meetings, and other meetings as appropriate
Please refer to the job description attached for a comprehensive list of duties
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Please refer to the job description and guidance notes attached for further information on this role
Job description
Job responsibilities
Please refer to the job description and guidance notes attached for further information on this role
Person Specification
Experience
Essential
- Experience in leading service change and projects
- Experience of influencing a wide variety of key stakeholders working across organisations at all levels
- Significant experience of leading and motivating teams
- Knowledge and understanding of working within the wider health and public-sector community
- Ability to simultaneously manage and deliver several service changes/projects covering a wide range of targets
- Experience of project management, risk management and operational management
Education/Qualifications
Essential
- Education to degree level, in a related discipline
- Evidence of continuing professional development
- PRINCE2 foundation and practitioner qualifications
General Skills/Abilities
Essential
- Ability to work autonomously on agreed objectives and to stretching deadlines
- Highly resilient and able to manage multiple demands
- Strong capabilities to manage own workload and make informed decisions with highly complex information or in the absence of required information, working to tight and often changing timescales
- Good operational thinker with strategic awareness - ability to anticipate and resolve problems before they arise
- Ability to manage conflicts and conflicting requirements - strong and confident diplomat that can quickly de-escalate and avoid undesirable scenarios
- Proficient in the use of ICT - in particular the Microsoft Office suite of applications
- Adaptability, flexibility and ability to cope with uncertainty and change
Person Specification
Experience
Essential
- Experience in leading service change and projects
- Experience of influencing a wide variety of key stakeholders working across organisations at all levels
- Significant experience of leading and motivating teams
- Knowledge and understanding of working within the wider health and public-sector community
- Ability to simultaneously manage and deliver several service changes/projects covering a wide range of targets
- Experience of project management, risk management and operational management
Education/Qualifications
Essential
- Education to degree level, in a related discipline
- Evidence of continuing professional development
- PRINCE2 foundation and practitioner qualifications
General Skills/Abilities
Essential
- Ability to work autonomously on agreed objectives and to stretching deadlines
- Highly resilient and able to manage multiple demands
- Strong capabilities to manage own workload and make informed decisions with highly complex information or in the absence of required information, working to tight and often changing timescales
- Good operational thinker with strategic awareness - ability to anticipate and resolve problems before they arise
- Ability to manage conflicts and conflicting requirements - strong and confident diplomat that can quickly de-escalate and avoid undesirable scenarios
- Proficient in the use of ICT - in particular the Microsoft Office suite of applications
- Adaptability, flexibility and ability to cope with uncertainty and change
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
