Receptionist/Administrator

Oxford Health NHS Trust

The closing date is 14 November 2024

Job summary

An opportunity has arisen for an enthusiastic and innovative Receptionist/Administrator who has an interest in services for homeless people. This is a PART TIME role - 30 hours per week.

The nature of this key role is often challenging and demanding, you will require skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this role when dealing with patients, carer's, colleagues, and other professionals.

You will have emotional resilience, be well organised with a flexible approach and the ability to work as part of this supportive and close-knit multidisciplinary team.

Receptionist/administrative experience in a similar setting will be advantageous.

Main duties of the job

You will be responsible for the administration of the day-to-day operations and ongoing support of the service, utilising your excellent verbal and written communication skills. You will need good computer literacy and administrative skills. This is a patient facing role with Receptionist work.

You will ensure that a professional and efficient service is provided to staff, patients and the public at all times.

This role requires using a combination of communications equipment and information systems to deliver a strong and professional single point of access.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service (pro-rata)
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

31 October 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

267-CH6743919

Job locations

Luther Street Medical Centre

Luther Street off Cromwell Street

Oxford

OX1 1UL

Job description

Job responsibilities

The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday.

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Please note that this role may close earlier than the advertised closing date if sufficient applications are received and you are advised to submit your application as soon as possible. Previous applicants need not apply.

Job description

Job responsibilities

The practice is open between 08:00-18:30, you will work a combination of 08:00 to 16:00 or 10:30 to 18:30, Monday to Friday.

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner
Experience of NHS or Public Sector work/environments

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner
Experience of NHS or Public Sector work/environments

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.