System Administrator

Job summary

We are looking for a System Administrator to join our Clinical Application Support Team (CAST) Team at Oxford Health NHS Trust.

You will be joining a team of system administrators who provide customer service support for the Electronic Health Records (EHR) system users across the Trust in line with SLAs. You'll work on resolving issues for system users, liaise closely with the IT Service Desk to resolve complex cases and escalate to our 3rd party system vendors as required.

You'll also be part of our CAST Out of Hours (24x7x365) rota performing 'urgent on-call' servicesoutside of the normal hours of operation for in-patient/extended hours services to ensure we are able to deliver the best care to our patients.

If you enjoy problem solving, have good listening and customer service skills and you're a strong team player, we would love to hear from you!

Main duties of the job

• Support the day to day activities of clinical teams, and information consumers within the Trust
• Resolve issues raised by system users according to Service Level Agreements (SLA)
• Assist the identification of broad issues, best practice, and opportunities for further exploitation of the available technology
• Liaise closely with the IT Service Desk, and other corporate functions, such as Registration Authority, to resolve complex issues spanning responsibilities
• Work closely with the supplier service desk and service management teams to ensure Oxford Health achieve issue resolution in a timely manner
• Take part in the CAST Out of Hours (24x7x365) rota performing 'urgent on-call' services outside of the normal hours of operation for in-patient/extended hours services

Please refer to the job description attached for a comprehensive list of duties

About us

Oxford Health is a great place to work. To be able toshowcaseyourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.

Please include details of qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and tailor your supporting statement to the role you are applying for, addressing the essential criteria found in the JD.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who or where you are, you will receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing:

• Excellent opportunities for career progression

• Individual and Trust wide learning and development

• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service

• NHS Discount

• Pension scheme

• Lease car scheme

• Employee Assistance Programme

• Mental Health First Aiders

• Staff accommodation (waiting lists may apply)

• Staff networking and support groups

Employer details

Employer name

Oxford Health NHS Trust

Address

Littlemore Mental Health Centre

Sandford Road

Oxford

OX4 4XN

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Oxford Health NHS Trust

Address

Littlemore Mental Health Centre

Sandford Road

Oxford

OX4 4XN

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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