Oxford Health NHS Trust

Dental Referral Coordinator - Oxford

This job is now closed

Job summary

We are looking for a enthusiastic individual who is able to join a busy team, work well under pressure and prioritise their workload.

Could this be you?

We are a Countywide Dental Service providing a range of special care dental treatment, tailored to meet the individual needs of a patient whilst ensuring access.

Main duties of the job

The Dental Referral Coordinator must have an excellent telephone manner and able to liaise with a range of individuals from professionals to patients & carers by supporting with their queries that come through via phone or our dental referral inbox.

You will process all referrals into the department and accurately record data onto the dedicated databases. You will support with the Dental Referral Bureau Lead by highlighting any urgent queries and ensuring the appropriate actions are taking place.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

15 August 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year Per annum | Pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH6538138

Job locations

Littlemore Mental Health Centre

Corperate Service Sandford Road

Littlemore

OX4 4XN

Job description

Job responsibilities

You will have an opportunity to work with supportive teams and committed colleagues.

Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service.
Be compassionate, caring and creative with excellent communication skills.
Strong IT skills with experience of using Microsoft Word, Excel, Teams and Outlook.

Please see the job description and person specification attached to this advert for more information on the job role.

Job description

Job responsibilities

You will have an opportunity to work with supportive teams and committed colleagues.

Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service.
Be compassionate, caring and creative with excellent communication skills.
Strong IT skills with experience of using Microsoft Word, Excel, Teams and Outlook.

Please see the job description and person specification attached to this advert for more information on the job role.

Person Specification

Knowledge Requirements

Essential

Proven experience of using Microsoft Office computer programs including Excel, Word & Access
Good standard of education with excellent numeracy and literacy
Ability to liaise with all professionals and levels in a confident and effective manner

Desirable

Previous experience of working in a dental environment

Personal Skills

Essential

Ability to communicate with a variety of people across all levels.
Remains calm under pressure

Personal Qualities

Essential

Excellent telephone manner
Able to work effectively both autonomously and within a team environment.

Person Specification

Knowledge Requirements

Essential

Proven experience of using Microsoft Office computer programs including Excel, Word & Access
Good standard of education with excellent numeracy and literacy
Ability to liaise with all professionals and levels in a confident and effective manner

Desirable

Previous experience of working in a dental environment

Personal Skills

Essential

Ability to communicate with a variety of people across all levels.
Remains calm under pressure

Personal Qualities

Essential

Excellent telephone manner
Able to work effectively both autonomously and within a team environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.