Job summary
Wiltshire and BANES Mental Health Support Teams (MHSTs) are looking to recruit a creative and forward thinking individual as a Business and Performance Manager to support the expansion of MHSTs.
This post will support the delivery of the MHST services in Wiltshire and BANES which work across the health and education sector, providing low intensity CBT interventions to children and young people in eligible schools.
With a big national focus on improving services for children and young people's mental health and wellbeing, there has never been a better time to join Oxford Health CAMHS to make a positive difference to children and young people's life chances.
In this role, you will work in collaboration with the Clinical Team Managers and Deputy Team Managers to co-ordinate the production of a range of performance and business reports and support with tasks relating to the service delivery and operational management of the Wiltshire and BANEs MHSTs. You will also be responsible for the line management of MHST team administrators.
There is the opportunity for hybrid working, however the role will involve travel to bases in both the Wiltshire and BANES areas including Keynsham, Melksham and Salisbury. We can be flexible with regards to the main base for this post.
Main duties of the job
In this role, we'll need you to manage and co-ordinate the production, analysis and presentation of a range of performance and business reports for the MHSTs and support the Clinical Team Managers with tasks related to the management of the team, working in collaboration with them and Deputy Team Managers.
You will take a lead on non-clinical tasks that require direction from the Clinical Team Managers and Deputy Team Managers but can be fulfilled through being delegated. Examples include; coordinating staff induction programmes, undertaking audits, supporting with the management of team rotas and administrative tasks relating to recruitment and the TRAC system.
We'll need you to be IT literate, being familiar with Microsoft Word, Excel, Teams and Power Point. Experience of using Power BI will be helpful, although training will be provided. We'll need you to have a flexible and adaptable approach to work whilst having good administrative and time management skills.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Detailed job description and main responsibilities
- Responsible for the production, analysis, and presentation of a range of routine and ad hoc performance and business reports for the teams, ensuring that information provided is timely, relevant and accurate.
- To support the teams in achieving Trust targets on data quality by reviewing reports and monitoring the timely entry and quality of data input.
- To support the Clinical Team Managers with day-to-day resource planning for the team, identifying gaps in the rota and taking action within agreed protocols.
- To provide supervision for Team administrators, as appropriate and agreed with Clinical Team Managers ensuring the team is provided with comprehensive, efficient, and effective administrative support
- You will have the opportunity to make an active and meaningful contribution to our exciting service development as MHSTs continue to expand towards providing service provision in all education establishments.
You will be supported through your induction, with a range of shadowing and training opportunities provided to fully support you in this role. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
Further information is outlined in the full job description but should you wish to talk about the role or the team in more detail prior to making an application please do make contact as we'd love to hear from you!
Job description
Job responsibilities
Detailed job description and main responsibilities
- Responsible for the production, analysis, and presentation of a range of routine and ad hoc performance and business reports for the teams, ensuring that information provided is timely, relevant and accurate.
- To support the teams in achieving Trust targets on data quality by reviewing reports and monitoring the timely entry and quality of data input.
- To support the Clinical Team Managers with day-to-day resource planning for the team, identifying gaps in the rota and taking action within agreed protocols.
- To provide supervision for Team administrators, as appropriate and agreed with Clinical Team Managers ensuring the team is provided with comprehensive, efficient, and effective administrative support
- You will have the opportunity to make an active and meaningful contribution to our exciting service development as MHSTs continue to expand towards providing service provision in all education establishments.
You will be supported through your induction, with a range of shadowing and training opportunities provided to fully support you in this role. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
Further information is outlined in the full job description but should you wish to talk about the role or the team in more detail prior to making an application please do make contact as we'd love to hear from you!
Person Specification
Knowledge Requirements
Essential
- Educated to at least Degree Level or equivalent with evidence of numerical skills
- Evidence of continuous personal and professional development
Desirable
- Business Administration or Management qualification
Qualifications - Academic/Skills/Professional
Essential
- IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.
- Educated to at least Degree Level or equivalent with evidence of numerical skills
- Evidence of continuous personal and professional development
Desirable
- RSA Typing Qualification/ECDL
- Knowledge of NHS national data sets.
- Knowledge of NHS performance agenda.
Further Training or Job Related Aptitude and Skills
Essential
- Excellent organisational and interpersonal skills
- Highly numerical and good analytical skills.
- Ability to multitask, deal with conflict and demanding priorities.
- Ability to develop effective systems and procedures
Experience
Essential
- Experience of working in an administrative/secretarial role.
- Experience and evidence of analysing, interpreting and presenting information
- Experience of the development of administrative systems and procedures
- Experience of supervising or leading teams
Desirable
- Previous experience of working in a healthcare environment
- Experience of performance monitoring.
- Experience of working relationships including GP's, CCG's, Health, Mental Health and Social Care Services, Voluntary Organisations and Patient and Carer Representative
Person Specification
Knowledge Requirements
Essential
- Educated to at least Degree Level or equivalent with evidence of numerical skills
- Evidence of continuous personal and professional development
Desirable
- Business Administration or Management qualification
Qualifications - Academic/Skills/Professional
Essential
- IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.
- Educated to at least Degree Level or equivalent with evidence of numerical skills
- Evidence of continuous personal and professional development
Desirable
- RSA Typing Qualification/ECDL
- Knowledge of NHS national data sets.
- Knowledge of NHS performance agenda.
Further Training or Job Related Aptitude and Skills
Essential
- Excellent organisational and interpersonal skills
- Highly numerical and good analytical skills.
- Ability to multitask, deal with conflict and demanding priorities.
- Ability to develop effective systems and procedures
Experience
Essential
- Experience of working in an administrative/secretarial role.
- Experience and evidence of analysing, interpreting and presenting information
- Experience of the development of administrative systems and procedures
- Experience of supervising or leading teams
Desirable
- Previous experience of working in a healthcare environment
- Experience of performance monitoring.
- Experience of working relationships including GP's, CCG's, Health, Mental Health and Social Care Services, Voluntary Organisations and Patient and Carer Representative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
