Job summary
Are you a proactive and organised individual with a passion for making a difference?
We have an exciting opportunity for a Business Development and Improvement Support Officer to join our friendly and supportive team. In this role, you will support the Programme and Partnership Manager with key administrative and project management tasks, playing a crucial part in the continuous improvement and innovation of our services.
Your main duties will include managing business administration processes and coordinating communication with internal and external stakeholders. You'll also organise meetings, workshops and handle project documentation.
Your role will require excellent diary management, stakeholder engagement, and keen attention to detail. Join our friendly team where collaboration, professional growth, and a shared commitment to improving services make this a fantastic place to work.
Main duties of the job
The Support Officer will assist the Programme and Partnership Manager with administrative and project management tasks. This role involves aiding the Improvement and Innovation team as part of the Mental Health Improvement Programme.
The officer is expected to work independently, discerning the needs of team members and facilitating their work to ensure peak performance, while also adhering strictly to instructions.
They will serve as a central point of contact, overseeing the communication flow regarding commissioner communications and managing various complex portals that are used for advertising and handling commercial opportunities.
Additionally, the officer will undertake the roles of project manager and bid writer when necessary.
The role includes managing and coordinating secretarial and administrative support for the community team, developing and overseeing the local performance framework to guarantee prompt and precise data collection and reporting.
Furthermore, the officer will assist Operational Leads and Service Managers with the regular management of staff-related matters, including sickness, annual leave, training, and performance appraisals.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
As a Business Development and Improvement Support Officer, you will play a crucial role in supporting the Mental Health Outcomes Improvement Team with the Mental Health Improvement Programme. Key responsibilities include:
Administrative Support: Provide comprehensive administrative support to the Programme and Partnership Manager, ensuring smooth operation of daily activities.
Project Management: Assist in project management tasks, including setting up and managing trackers, preparing detailed reports, and ensuring all project documentation is up to date and accessible. Meeting Coordination: Organise meeting dates and schedules, produce detailed plans and timetables, and ensure all necessary arrangements are made for workshops, large group meetings, and events.
Communication Management: Act as the focal point for communication with internal and external stakeholders. Documentation and Compliance: Ensure all project documentation is up to date with version control, accessible to authorised personnel, and compliant with data security policies.
Workshop Management: Organise and manage workshops, including sending out invites, preparing agendas, organizing AV, taking minutes, and producing delegate packs. You will also be expected to operate Microsoft Office applications at an expert level and support the organisation in maintaining high standards of health, safety, and confidentiality. Your ability to multitask, prioritise workload, and work both autonomously and as part of a team will be essential in this role.
Oxford Health is dedicated to the safety and well-being of children, young people, and vulnerable adults, and it is a shared expectation that all staff and volunteers commit to this principle.
Job description
Job responsibilities
As a Business Development and Improvement Support Officer, you will play a crucial role in supporting the Mental Health Outcomes Improvement Team with the Mental Health Improvement Programme. Key responsibilities include:
Administrative Support: Provide comprehensive administrative support to the Programme and Partnership Manager, ensuring smooth operation of daily activities.
Project Management: Assist in project management tasks, including setting up and managing trackers, preparing detailed reports, and ensuring all project documentation is up to date and accessible. Meeting Coordination: Organise meeting dates and schedules, produce detailed plans and timetables, and ensure all necessary arrangements are made for workshops, large group meetings, and events.
Communication Management: Act as the focal point for communication with internal and external stakeholders. Documentation and Compliance: Ensure all project documentation is up to date with version control, accessible to authorised personnel, and compliant with data security policies.
Workshop Management: Organise and manage workshops, including sending out invites, preparing agendas, organizing AV, taking minutes, and producing delegate packs. You will also be expected to operate Microsoft Office applications at an expert level and support the organisation in maintaining high standards of health, safety, and confidentiality. Your ability to multitask, prioritise workload, and work both autonomously and as part of a team will be essential in this role.
Oxford Health is dedicated to the safety and well-being of children, young people, and vulnerable adults, and it is a shared expectation that all staff and volunteers commit to this principle.
Person Specification
Experience
Essential
- Educated to at least Degree Level or equivalent with evidence of numerical skills.
- Evidence of continuous personal and professional development.
Desirable
- Business Administration or Management qualifications.
- Experience of Performance monitoring / performance management.
Skills
Essential
- IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.
Desirable
- RSA Typing Qualification/ECDL Knowledge of NHS national data sets. Knowledge of NHS performance agenda.
Personal Qualities
Essential
- Positive, reliable and flexible approach with practical problem solving abilities. Works well under pressure. Ability to plan workload and manage own workload. Motivated and proactive. Analytical. Team Player
Person Specification
Experience
Essential
- Educated to at least Degree Level or equivalent with evidence of numerical skills.
- Evidence of continuous personal and professional development.
Desirable
- Business Administration or Management qualifications.
- Experience of Performance monitoring / performance management.
Skills
Essential
- IT literate with advanced skills in Microsoft Excel, Word, Powerpoint.
Desirable
- RSA Typing Qualification/ECDL Knowledge of NHS national data sets. Knowledge of NHS performance agenda.
Personal Qualities
Essential
- Positive, reliable and flexible approach with practical problem solving abilities. Works well under pressure. Ability to plan workload and manage own workload. Motivated and proactive. Analytical. Team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
