Patient Flow and Service Coordinator - (The Out of Hours Service)

Job summary

Are you looking to work evening and weekends?

Do you thrive working in a busy role where no two shifts are alike?

Are you a patient focused problem solver who works well under pressure?

Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?

If so, this could be the role for you! Previous experience of working in a clinical environment is advantageous but not essential.

The Out of Hours Service provides essential cover for GP Out of Hours, Minor Injuries and Minor illnesses across Oxford County supporting the Primary Care Services. As a dedicated OOH coordinator, you will be a part of an ever-changing work environment.

This role is a full time equivalent of 37.5 hours per week which will be worked across a rota period therefore the hours worked within a single week will vary. You will share the management of a team of Drivers and Receptionists and will contribute to the management and support of the wider OOH service.

Main duties of the job

You will be responsible for the efficient and accurate delivery of the Coordination and Navigation functions in the regions OOH service. You will have line management responsibility for Driver and Receptionists. This will include performance management, time-keeping, sickness/leave monitoring and advance adjustments to the rota where necessary. You will have regular meetings with the Unit Manager, Operational and Service Manager. You will be responsible for patient flow monitoring and will escalate at the earliest opportunity any potential delays in patient treatment.

You will have a wide range of situations to utilise your customer care service experience, advanced IT, organisational, training, supervisory, problem-solving and people skills whilst playing a strong role in ensuring and managing workflow and service flow during the operation hours of OoHs and MIUs. You will support the Unit Manager and Operational Manager with opportunities for continuing management and leadership development and in-house training whilst working closely with Clinical Lead colleagues.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Employer details

Employer name

Oxford Health NHS Trust

Address

Abingdon (with travel countywide across Oxfordshire during shifts)

Marcham Road

Abingdon

OX14 1AG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Oxford Health NHS Trust

Address

Abingdon (with travel countywide across Oxfordshire during shifts)

Marcham Road

Abingdon

OX14 1AG

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)

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