Marketing and Communications Officer - Banbury

Oxford Health NHS Trust

This job is now closed

Job summary

Are you an enthusiastic, organised individual with experience in sales, marketing and customer service?

Then come and join our team as a Sales and Marketing Officer!

The aim of this role is to support the Sales and Marketing strategy at Oxford Pharmacy Store (OPS), an NHS owned UK pharmaceutical wholesaler, with a focus on supporting internal and external communications and assisting with customer and supplier relationship management.

The role requires an enthusiastic, organised individual, ideally with relevant qualifications and demonstrable experience in a sales, marketing and/or or customer services-based role.

Main duties of the job

To support the Sales and Marketing strategy at OPS aimed at increasing revenues and enhancing the OPS brand.
To handle day-to-day customer and supplier enquiries via phone, email, website.
To prepare marketing publications for customers and oversee the distribution of newsletters, mailings, presentations website and electronic communications.
To develop and maintain the OPS website and social media channels.
To develop and maintain customer services function
To develop and implement marketing projects, campaigns, and initiatives.
To maintain and produce OPS publications and marketing materials.
To actively promote OPS's products and services and search out new business opportunities.
To support relationship management and alliances with customers and suppliers.
To prepare data and reports for internal meetings and in response to external tenders for supply of goods and /or services.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression

Access to tailored individual and Trust wide learning and development

27 days annual leave, plus bank holidays, rising to 33 days with continuous service

NHS Discount across a wide range of shops, restaurants and retailers

Competitive pension scheme

Lease car scheme

Cycle to work scheme

Employee Assistance Programme

Mental Health First Aiders

Staff accommodation (please note waiting lists may apply)

Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

20 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Per annum | Pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

267-CS6262651-A

Job locations

Oxford Pharmacy Store

Unit 42 Sandford Lane

Kennington, Oxford

OX1 5RW

Job description

Job responsibilities

The post holder will be expected to work autonomously on several projects, underpinned by market research and data analysis, where they will be responsible for the planning and implementation.

Please see attached JD/PS for full duties.

Job description

Job responsibilities

The post holder will be expected to work autonomously on several projects, underpinned by market research and data analysis, where they will be responsible for the planning and implementation.

Please see attached JD/PS for full duties.

Person Specification

Knowledge

Essential

Understanding and experience of customer and supplier relationship management.
Excellent communication skills and ability to work and negotiate with diverse group of people, including colleagues, suppliers, customers, and other organisations.
Customer service training
Understanding of importance of accuracy with respect to medicines distribution, stock control and record keeping.

Desirable

Understanding of current NHS agenda and Pharmacy services.
Understanding of financial systems.
Understanding of GDP.

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of working experience.
Demonstrable level of IT Knowledge.
Literate and numerate.

Desirable

Professional Registration with relevant body.
Further professional sales or marketing qualification from a recognized body

Experience

Essential

Previous sales, marketing, or customer-services experience.
Previous customer relationship management experience.

Desirable

Experience of working in the NHS or within a pharmaceutical setting.

Personal Qualities

Essential

Ability to embrace and drive change.
Ability to manage several projects simultaneously.
Excellent communication and interpersonal skills with a demonstrated ability of effectively using clear written and spoken English

Person Specification

Knowledge

Essential

Understanding and experience of customer and supplier relationship management.
Excellent communication skills and ability to work and negotiate with diverse group of people, including colleagues, suppliers, customers, and other organisations.
Customer service training
Understanding of importance of accuracy with respect to medicines distribution, stock control and record keeping.

Desirable

Understanding of current NHS agenda and Pharmacy services.
Understanding of financial systems.
Understanding of GDP.

Qualifications

Essential

Educated to degree level in relevant subject or equivalent level of working experience.
Demonstrable level of IT Knowledge.
Literate and numerate.

Desirable

Professional Registration with relevant body.
Further professional sales or marketing qualification from a recognized body

Experience

Essential

Previous sales, marketing, or customer-services experience.
Previous customer relationship management experience.

Desirable

Experience of working in the NHS or within a pharmaceutical setting.

Personal Qualities

Essential

Ability to embrace and drive change.
Ability to manage several projects simultaneously.
Excellent communication and interpersonal skills with a demonstrated ability of effectively using clear written and spoken English

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.