Oxford Health NHS Trust

Senior Receptionist Administrator

This job is now closed

Job summary

An opportunity has arisen for an enthusiastic and innovative Practice Receptionist/Administration Assistant who has an interest in services for homeless people

This job won't give you fame or fortune, or glamour, but you will wake in the morning knowing that today you could change the course of someone's life.

The nature of this key role is often challenging and demanding that requires skills to handle all contacts confidently with compassion, patience and professionalism. Good communication skills are essential for this role when dealing with patients, carer's, colleagues, and other professionals.

The ideal candidate will have emotional resilience, be well organised with a flexible approach and the ability to work as part of a team.

The post holder will be responsible for the administration of the day to day operations and ongoing support of the service. Working as part of a multidisciplinary team, with excellent verbal and written communication skills plus, good computer literacy.

Receptionist/administrative experience in a similar setting will be advantageous.

Main duties of the job

During working hours (between 08:00-18:30) the Senior Receptionist / Administrator will assist with general duties under the direction of the Reception & Administration Manager Ensuring that a professional, efficient service is provided to staff, patients and the public at all times.

This role requires using a combination of communications equipment and information systems to deliver a strong and professional single point of access.

Receptionists will not be involved in making clinical decisions; however, there are strong procedures to guide them through situations that might otherwise seem 'grey'. Nonetheless, initiative and a certain level of autonomy will be required but support will be provided.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

Excellent opportunities for career progression
Access to tailored individual and Trust wide learning and development
27 days annual leave, plus bank holidays, rising to 33 days with continuous service
NHS Discount across a wide range of shops, restaurants and retailers
Competitive pension scheme
Lease car scheme
Cycle to work scheme
Employee Assistance Programme
Mental Health First Aiders
Staff accommodation (please note waiting lists may apply)
Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Date posted

01 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year Starting salary 25147

Contract

Permanent

Working pattern

Full-time

Reference number

267-CH6174389

Job locations

Luther Street Medical Centre

PO Box 7, St Aldates

Oxford

OX1 1UL

Job description

Job responsibilities

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Job description

Job responsibilities

Please review the attached job description and person specification for a full overview of the the role responsibilities.

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Person Specification

Qualifications - Academic/Skills/Professional

Essential

Good general level of education (minimum GCSE Grade or equivalent 5-9
Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent.

Knowledge & Experience

Essential

Proven experience of working in a receptionist and or office environment
Experience of using office computer programmes including Word, Excel and Outlook
Experience of working in a Team
Ability to deal with the public in a polite and professional manner

Desirable

Experience of working with patients with mental health and drug and alcohol problems leading to challenging behaviour
Knowledge of EMIS and Docman Clinical Systems
Previous experience in a GP practice or healthcare setting

Job Related Aptitude and Skills

Essential

Understanding of the need for confidentiality
Customer focused approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.