Team Administrator (Band 3)

Oxford Health NHS Trust

The closing date is 05 February 2023

Job summary

Are you able to deliver professional, flexible and efficient administration support?

We're looking for a Team Administrator to join our friendly team withinTalkingSpace Plus service based in Oxford. TalkingSpace Plus is an NHS IAPT service that provides talking therapies for people with anxiety anddepression and has recently been awarded further funding to expand the service.

This is a pivotal role within the Service as the first point of contact for patients wishing to self-refer. This is a busy and rewarding role and you will be contributing to the overall patient experience of the service.

Main duties of the job

You will act as the first point of contact for all patients wishing to refer themselves to the service, usually via the telephone. You will take confidential and sensitive information while processing the information on the team's electronic database.

You will work closely with the Office Manager to ensure all data entry is accurately gathered and recorded. The role offers the opportunity to provide administrative support for all staff within the IAPT team including working with the external organisations in partnership with the service.

You will have:

o Strong IT skills, we will provide you training on our bespoke patient management system PCMIS

o Excellent communication skills both written and verbal, with a pleasant and polite manner

o Be able to able to work as part of a larger Team and use your own initiative on when to seek guidance and support.

o Maintain confidentiality at all times

o Ability to travel to other sites across Oxfordshire for work purposes, as required

About us

We will:

  • Provide you with bespoke and mandatory training and on-going support
  • Ensure you have regular supervision meetings with your Line Manager
  • Support you to progress in your role
  • Wellbeing Champion support within the Admin Team - organises events, training and get togethers for Admin staff

Benefits of working for Oxford Health NHS Foundation Trust include:

  • Excellent opportunities for career progression
  • 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Staff accommodation
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme

Date posted

13 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-OA4639558-B

Job locations

Abell House

Horspath Driftway

Oxon

OX3 7JH


Job description

Job responsibilities

The right person for this role will be a caring and thoughtful person who can communicate well, particularly on the telephone. You will enjoyworking in a team who are the first point of contact with all our patients. The Team works together to ensure that tasks are prioritised andcompleted in a professional manner. It is essential that you have good IT and administration skills.

We can offer training and excellent supervision and support to help you develop further.

This is a full time post but part time working would be considered.

Please note:

  • New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
  • Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
  • Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  • Employees are expected to undertake mandatory and statutory training related to their role.
  • We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
  • Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Job description

Job responsibilities

The right person for this role will be a caring and thoughtful person who can communicate well, particularly on the telephone. You will enjoyworking in a team who are the first point of contact with all our patients. The Team works together to ensure that tasks are prioritised andcompleted in a professional manner. It is essential that you have good IT and administration skills.

We can offer training and excellent supervision and support to help you develop further.

This is a full time post but part time working would be considered.

Please note:

  • New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
  • Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
  • Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  • Employees are expected to undertake mandatory and statutory training related to their role.
  • We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
  • Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.

Person Specification

Knowledge & Experience

Essential

  • Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
  • Proven experience of working in administrative role
  • Experience of using Office computers programs including Excel, Word and Outlook

Desirable

  • NHS experience

People Skills

Essential

  • Able to work as part of a team
  • Excellent telephone manner

Technical Experience

Essential

  • Ability to work to deadlines and work with the office manager and colleagues to prioritise a busy workload, always ensuring attention to detail.
Person Specification

Knowledge & Experience

Essential

  • Ability to "type and talk" in order to take referral information and process referrals accurately and efficiently
  • Proven experience of working in administrative role
  • Experience of using Office computers programs including Excel, Word and Outlook

Desirable

  • NHS experience

People Skills

Essential

  • Able to work as part of a team
  • Excellent telephone manner

Technical Experience

Essential

  • Ability to work to deadlines and work with the office manager and colleagues to prioritise a busy workload, always ensuring attention to detail.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Abell House

Horspath Driftway

Oxon

OX3 7JH


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Oxford Health NHS Trust

Address

Abell House

Horspath Driftway

Oxon

OX3 7JH


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Office Manager

Emily McNiffe

emily.mcniffe@oxfordhealth.nhs.uk

01865901222

Date posted

13 January 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum/pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-OA4639558-B

Job locations

Abell House

Horspath Driftway

Oxon

OX3 7JH


Supporting documents

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