Job summary
Would you like a Receptionist/Administrator job with a difference? We are looking to recruit one Full time member to join our GP Practice.
The Luther Street Medical Centre is based in the heart of Oxford City, are keen to hear from individuals interested in joining a unique Administrative / Reception team who have an interest in services for homeless people.
This is a special administrative / reception role, which can be demanding, challenging and requires skill to handle all contacts with confidence, compassion, patience and professionalism. It sits within a larger team that is extremely supportive and together we all make a real difference in the community.
So, if you have admin experience, preferably from within a Health Care or Social Care background and are interested in working in this particular patient area, this could be the opportunity for you and just the team member we are looking for!
Main duties of the job
The Reception & Admin Assistant will assist the clinical team, ensuring they are aware of all patients and highlighting any individuals that require urgent medical care.
Good communication skills are essential together with high levels of emotional resilience. In return you will receive support and development from the team and the Trust itself, such as continuing professional development.
You will also use the Egton Medical Information Systems (EMIS) appointment system on a daily basis to assist the clinical team as well as other day to day administration for the reception area.
You will have an opportunity to work with supportive teams and committed colleagues.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Reception desk cover (answering telephone calls, booking appointments, processing referrals, and assisting with general enquiries).
Back-office administration (processing incoming and outgoing patient records, amalgamation of patient notes, ordering supplies and scanning and uploading documents).
What we need from you!
- Knowledge of Microsoft Word, Outlook and Excel.
- Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service
- Be compassionate, caring and creative with excellent communication skills
Please see the job description and person specification attached to this advert for more information on the job role.
Job description
Job responsibilities
Reception desk cover (answering telephone calls, booking appointments, processing referrals, and assisting with general enquiries).
Back-office administration (processing incoming and outgoing patient records, amalgamation of patient notes, ordering supplies and scanning and uploading documents).
What we need from you!
- Knowledge of Microsoft Word, Outlook and Excel.
- Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service
- Be compassionate, caring and creative with excellent communication skills
Please see the job description and person specification attached to this advert for more information on the job role.
Person Specification
Qualifications & Training
Essential
- Good general level of education GCSE English and Mathematics (Grade C minimum or equivalent)
- Intermediate IT skills/qualification/training (e.g. ECDL)
- NVQ Level 3, or equivalent knowledge
Expereince
Essential
- Evidenced customer care experience - ideally Receptionist work
- Previous experience of working with vulnerable people
Personal Qualities evidenced in application
Essential
Person Specification
Qualifications & Training
Essential
- Good general level of education GCSE English and Mathematics (Grade C minimum or equivalent)
- Intermediate IT skills/qualification/training (e.g. ECDL)
- NVQ Level 3, or equivalent knowledge
Expereince
Essential
- Evidenced customer care experience - ideally Receptionist work
- Previous experience of working with vulnerable people
Personal Qualities evidenced in application
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
