Head of Patient and Carer Experience, Involvement and Engagement

Job description

Job responsibilities

What can we offer you in this role as a dynamic compassionate patient centred leader?

• Development as a leader to achieve your potentials in your career pathway through training, coaching, mentoring and exposure via shadowing.
• Opportunities to work within the Trust, locally within ICS and nationally within the patient experience network with some key stakeholders.
• A very fulfilled job and great services, teams and people to work with, including our key stakeholders (Our patients & carers)

For more detail please see lease see job description attached.

Person Specification

Knowledge Requirements

Essential

• Knowledge and experience of governance, management and financial Management.
• In depth knowledge of policy and strategy relating to the development of service user and carer initiatives and experience of its effective implementation.
• A thorough knowledge of policy and the targets to be met.
• Comprehensive knowledge of experience, engagement and the strategies available to involve those who use our services and their families/carers.
• Knowledge of how to identify and bring examples of best practice and patient and carer experience and improvement activities from other NHS and non-NHS organisations.
• Knowledge of quality improvement and risk management.
• Knowledge of Research and Development framework.

Qualifications - Academic/Skills/Professional

Essential

• Master's Degree level or equivalent experience through work-based learning.
• Evidence of ongoing professional development.
• Professional Qualification in the fields of Mental Health/Learning Disabilities/Community care
• Current registration with a UK professional body.

Desirable

• Current registration with a UK professional body.
• Training in Root Cause Analysis

Further Training or Job Related Aptitude and Skills

Essential

• Effective system leader, able to use strategic influencing facilitation and negotiation skills to deliver aims and objectives.
• Highly developed analytical, critical reasoning and problem- solving skills.
• Speaks confidently, conveying clear messages to a wide range of listeners internal and external to the organisation
• Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
• Budget setting/management skills and experience
• Conveys written information clearly and accurately to a wide range of recipients and able to produce papers for committees/reports and business cases to a high standard
• Able to present to large and small groups, including Trust Board with confidence and able to explain complex problems in an easy-to-understand way.
• Competent IT skills
• Ability to develop positive working relationships with senior leaders
• Ability to deal with difficult and sensitive situations including decision-making on competing pressures.
• Excellent leadership and communication skills.
• Act as a resource to colleagues
• Ability to undertake HR investigations/act as a Chair of HR panels.

Experience

Essential

• Strategic and operational management skills
• Substantive experience working at senior level
• Experience of managing clinical teams
• Experience of successfully working within deadlines
• Experience of working with multi-professional staff
• Experience if staffing policies and establishing compliance processes and procedures
• Experience in conducting investigations into serious incidents and complaints
• Evidence of strong clinical leadership resulting in effective changes
• Experience of effectively managing performance
• Strategic/ policy development and implementation
• Evidence of service development /improvement programmes using quality improvement methodologies

Desirable

• Experience of the use of Ulysses/electronic incident reporting and auditing system
• Lived experience of Mental Health services
• Working in the NHS or Health and Social Care setting

Personal Qualities

Essential

• Demonstrates positive value base personally and on behalf of the organisation
• Demonstrates positive attitude and commitment with an ability to motivate
• Self-motivated, innovative and productive with proven organisational skills
• Appointments to regulated and controlled activities require an enhanced DBS disclosure
• Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
• Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
• Demonstrate compassion and dealing with families and the public
• Confident when delivering difficult news to staff and service users

Contractual Requirements or other requirements

Essential

• Ability to travel between sites and to regional meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Oxford Health NHS Trust

Address

Littlemore Mental Health Centre

Sandford Road

Oxford

OX4 4XN

Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)