Job summary
An exciting opportunity and new role have arisen for a compassionate senior Leader to join our Quality and Risk Corporate team in the role of Head of Patient and Carer Experience.
Could this be you?
Do you have senior leadership experience in the health and care sectors?
Are you a patient centred dynamic senior leader or have used patient centred approaches to delivery key projects/outcomes which have enhanced the lives and experiences of those using healthcare services?
We would love to hear from you!
Main duties of the job
This role will be pivotal in supporting the delivery of the Trust's 3-year strategy on Patient /Carer involvement, engagement, and experience of our services:
- Quality - Support the delivery of the best possible care and health outcomes.
- People - Be a great place to work.
- Sustainability - Make the best use of our resources and protect the environment.
- Research & Education - Become a leader in supporting & developing the best healthcare research and education for a better patients' outcomes & experience.
Working closely with the Deputy director of Quality, Patient experience & involvement team, complaints & PALS team, Patient safety and Governance Team.
The post holder will lead the Trust strategies in relation to patient and carer experience, involvement and engagement with focus on co-production at all levels within the Trust.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
What can we offer you in this role as a dynamic compassionate patient centred leader?
- Development as a leader to achieve your potentials in your career pathway through training, coaching, mentoring and exposure via shadowing.
- Opportunities to work within the Trust, locally within ICS and nationally within the patient experience network with some key stakeholders.
- A very fulfilled job and great services, teams and people to work with, including our key stakeholders (Our patients & carers)
For more detail please see lease see job description attached.
Job description
Job responsibilities
What can we offer you in this role as a dynamic compassionate patient centred leader?
- Development as a leader to achieve your potentials in your career pathway through training, coaching, mentoring and exposure via shadowing.
- Opportunities to work within the Trust, locally within ICS and nationally within the patient experience network with some key stakeholders.
- A very fulfilled job and great services, teams and people to work with, including our key stakeholders (Our patients & carers)
For more detail please see lease see job description attached.
Person Specification
Knowledge Requirements
Essential
- Knowledge and experience of governance, management and financial Management.
- In depth knowledge of policy and strategy relating to the development of service user and carer initiatives and experience of its effective implementation.
- A thorough knowledge of policy and the targets to be met.
- Comprehensive knowledge of experience, engagement and the strategies available to involve those who use our services and their families/carers.
- Knowledge of how to identify and bring examples of best practice and patient and carer experience and improvement activities from other NHS and non-NHS organisations.
- Knowledge of quality improvement and risk management.
- Knowledge of Research and Development framework.
Qualifications - Academic/Skills/Professional
Essential
- Master's Degree level or equivalent experience through work-based learning.
- Evidence of ongoing professional development.
- Professional Qualification in the fields of Mental Health/Learning Disabilities/Community care
- Current registration with a UK professional body.
Desirable
- Current registration with a UK professional body.
- Training in Root Cause Analysis
Further Training or Job Related Aptitude and Skills
Essential
- Effective system leader, able to use strategic influencing facilitation and negotiation skills to deliver aims and objectives.
- Highly developed analytical, critical reasoning and problem- solving skills.
- Speaks confidently, conveying clear messages to a wide range of listeners internal and external to the organisation
- Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
- Budget setting/management skills and experience
- Conveys written information clearly and accurately to a wide range of recipients and able to produce papers for committees/reports and business cases to a high standard
- Able to present to large and small groups, including Trust Board with confidence and able to explain complex problems in an easy-to-understand way.
- Competent IT skills
- Ability to develop positive working relationships with senior leaders
- Ability to deal with difficult and sensitive situations including decision-making on competing pressures.
- Excellent leadership and communication skills.
- Act as a resource to colleagues
- Ability to undertake HR investigations/act as a Chair of HR panels.
Experience
Essential
- Strategic and operational management skills
- Substantive experience working at senior level
- Experience of managing clinical teams
- Experience of successfully working within deadlines
- Experience of working with multi-professional staff
- Experience if staffing policies and establishing compliance processes and procedures
- Experience in conducting investigations into serious incidents and complaints
- Evidence of strong clinical leadership resulting in effective changes
- Experience of effectively managing performance
- Strategic/ policy development and implementation
- Evidence of service development /improvement programmes using quality improvement methodologies
Desirable
- Experience of the use of Ulysses/electronic incident reporting and auditing system
- Lived experience of Mental Health services
- Working in the NHS or Health and Social Care setting
Personal Qualities
Essential
- Demonstrates positive value base personally and on behalf of the organisation
- Demonstrates positive attitude and commitment with an ability to motivate
- Self-motivated, innovative and productive with proven organisational skills
- Appointments to regulated and controlled activities require an enhanced DBS disclosure
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Demonstrate compassion and dealing with families and the public
- Confident when delivering difficult news to staff and service users
Contractual Requirements or other requirements
Essential
- Ability to travel between sites and to regional meetings
Person Specification
Knowledge Requirements
Essential
- Knowledge and experience of governance, management and financial Management.
- In depth knowledge of policy and strategy relating to the development of service user and carer initiatives and experience of its effective implementation.
- A thorough knowledge of policy and the targets to be met.
- Comprehensive knowledge of experience, engagement and the strategies available to involve those who use our services and their families/carers.
- Knowledge of how to identify and bring examples of best practice and patient and carer experience and improvement activities from other NHS and non-NHS organisations.
- Knowledge of quality improvement and risk management.
- Knowledge of Research and Development framework.
Qualifications - Academic/Skills/Professional
Essential
- Master's Degree level or equivalent experience through work-based learning.
- Evidence of ongoing professional development.
- Professional Qualification in the fields of Mental Health/Learning Disabilities/Community care
- Current registration with a UK professional body.
Desirable
- Current registration with a UK professional body.
- Training in Root Cause Analysis
Further Training or Job Related Aptitude and Skills
Essential
- Effective system leader, able to use strategic influencing facilitation and negotiation skills to deliver aims and objectives.
- Highly developed analytical, critical reasoning and problem- solving skills.
- Speaks confidently, conveying clear messages to a wide range of listeners internal and external to the organisation
- Seeks to develop an understanding of different groups and individuals and ensures equitable and appropriate treatment for all.
- Budget setting/management skills and experience
- Conveys written information clearly and accurately to a wide range of recipients and able to produce papers for committees/reports and business cases to a high standard
- Able to present to large and small groups, including Trust Board with confidence and able to explain complex problems in an easy-to-understand way.
- Competent IT skills
- Ability to develop positive working relationships with senior leaders
- Ability to deal with difficult and sensitive situations including decision-making on competing pressures.
- Excellent leadership and communication skills.
- Act as a resource to colleagues
- Ability to undertake HR investigations/act as a Chair of HR panels.
Experience
Essential
- Strategic and operational management skills
- Substantive experience working at senior level
- Experience of managing clinical teams
- Experience of successfully working within deadlines
- Experience of working with multi-professional staff
- Experience if staffing policies and establishing compliance processes and procedures
- Experience in conducting investigations into serious incidents and complaints
- Evidence of strong clinical leadership resulting in effective changes
- Experience of effectively managing performance
- Strategic/ policy development and implementation
- Evidence of service development /improvement programmes using quality improvement methodologies
Desirable
- Experience of the use of Ulysses/electronic incident reporting and auditing system
- Lived experience of Mental Health services
- Working in the NHS or Health and Social Care setting
Personal Qualities
Essential
- Demonstrates positive value base personally and on behalf of the organisation
- Demonstrates positive attitude and commitment with an ability to motivate
- Self-motivated, innovative and productive with proven organisational skills
- Appointments to regulated and controlled activities require an enhanced DBS disclosure
- Use of a car or access to a means of mobility to travel across the Trust footprint in line with service needs
- Willing to carry out all duties and responsibilities of the post in accordance with the Trust's Equal Opportunities and Equality and Diversity policies
- Demonstrate compassion and dealing with families and the public
- Confident when delivering difficult news to staff and service users
Contractual Requirements or other requirements
Essential
- Ability to travel between sites and to regional meetings
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
