Job summary
Do you work well in a team?
Do you have good computer/IT skills and excellent attention to detail?
As a SPA senior Administrator, you will be a point of contact for a range of referrals in the community via phone, email, or other electronic means enabling early intervention and avoiding admissions to hospital as well as enabling a timely discharge from the acute hospitals to community hospital beds.
Working in SPA offers you an opportunity to put most of your skills to practice as well as learn a wide range of new valuable skills.
SPA service is spread over two bases, Abingdon, and Banbury which gives flexibility to attend whichever base is nearest to you. SPA operates 8am-8pm, 365 days a year on a shift pattern basis. To support a good work-life balance, shifts are communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a fair mix of 08:00-16:00hrs, 09:00-17:00, 10:30-18:30hrs, and 12:00-20:00hrs.
Full time hours are based on 37.5hrs per week.
Main duties of the job
The post holder will provide efficient administrative support to SPA Clinical team, accurately inputting data and maintaining database information systems. This includes collating information from other partner services and organisations.
You will work as part of a close-knit team to ensure referrals are processed in a timely and accurate manner to the right team. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
The Single Point of Access (SPA) is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy, and other community services for people living in Oxfordshire aged 18 years and over.
SPA team is made up of experienced administrators and clinicians who work closely together to ensure referrals are processed in a timely manner and in the right pathway. When you start, youll have line manager and peer support as well as training and other resources to support you do your work effectively.
For further information, please refer to the job description.
Job description
Job responsibilities
The Single Point of Access (SPA) is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy, and other community services for people living in Oxfordshire aged 18 years and over.
SPA team is made up of experienced administrators and clinicians who work closely together to ensure referrals are processed in a timely manner and in the right pathway. When you start, youll have line manager and peer support as well as training and other resources to support you do your work effectively.
For further information, please refer to the job description.
Person Specification
Qualifications-Academic/Skills/Professional
Essential
- English to GCSE or equivalent. Good numerical skills. Excellent verbal and written English skills.
Desirable
- Advanced ECDL or equivalent IT knowledge. Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent. IT Skills to RSA3/NVQ Level 3, or equivalent experience
Knowledge and Experience
Essential
- Previous experience in an administrative role. Proven experience of working in an office environment. Experience of using Office computer programs including Excel, Word and Outlook. Ability to liaise with all professionals and levels in a confident and effective manner. Ability to deal with the public in a polite and effective manner. Ability to manage and prioritise own workload. Ability to produce good quality correspondence and reports. Ability to minute meetings. Organisational skills/managing diary systems and tracking information. Desire to attend courses relating to role as appropriate.
Desirable
- Working knowledge of Electronic Patient Record system. Experience of using digital transcribing solutions. Ability to draft and compile reports. Extensive knowledge of Microsoft Office applications. Experience of interacting / communicating in a multiagency setting. An understanding of information governance. Experience of working in a healthcare environment.
Further Training or Job Related Aptitude and Skills
Essential
- Ability to work to deadlines and prioritise a heavy workload, always ensuring attention to detail. Experience of managing information on a database. Ability to impart skills and learning in use of IT systems to other team members.
Desirable
- Data analysis and interpretation skills. Knowledge of project management or information analysis.
Personal Qualities
Essential
- Ability to communicate professionally with staff and service users across all levels of the organisation. Excellent and calm telephone manner. Able to work effectively within a team environment. Able to work unsupervised and use own initiative when appropriate. Ability to work effectively under pressure/with distractions. Patient focused approach. Flexible approach to ensure needs of service are met. Understanding of the need for confidentiality. Understanding of and commitment to Equal Opportunities. Attention to detail. Reliable. Flexible approach to ensure needs of service are met.
Desirable
- Ability to work in a high paced environment. Ability to challenge and be challenged. Able to build rapport with a range of people either face to face or on the telephone. Enthusiastic, adaptable, and flexible.
Person Specification
Qualifications-Academic/Skills/Professional
Essential
- English to GCSE or equivalent. Good numerical skills. Excellent verbal and written English skills.
Desirable
- Advanced ECDL or equivalent IT knowledge. Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent. IT Skills to RSA3/NVQ Level 3, or equivalent experience
Knowledge and Experience
Essential
- Previous experience in an administrative role. Proven experience of working in an office environment. Experience of using Office computer programs including Excel, Word and Outlook. Ability to liaise with all professionals and levels in a confident and effective manner. Ability to deal with the public in a polite and effective manner. Ability to manage and prioritise own workload. Ability to produce good quality correspondence and reports. Ability to minute meetings. Organisational skills/managing diary systems and tracking information. Desire to attend courses relating to role as appropriate.
Desirable
- Working knowledge of Electronic Patient Record system. Experience of using digital transcribing solutions. Ability to draft and compile reports. Extensive knowledge of Microsoft Office applications. Experience of interacting / communicating in a multiagency setting. An understanding of information governance. Experience of working in a healthcare environment.
Further Training or Job Related Aptitude and Skills
Essential
- Ability to work to deadlines and prioritise a heavy workload, always ensuring attention to detail. Experience of managing information on a database. Ability to impart skills and learning in use of IT systems to other team members.
Desirable
- Data analysis and interpretation skills. Knowledge of project management or information analysis.
Personal Qualities
Essential
- Ability to communicate professionally with staff and service users across all levels of the organisation. Excellent and calm telephone manner. Able to work effectively within a team environment. Able to work unsupervised and use own initiative when appropriate. Ability to work effectively under pressure/with distractions. Patient focused approach. Flexible approach to ensure needs of service are met. Understanding of the need for confidentiality. Understanding of and commitment to Equal Opportunities. Attention to detail. Reliable. Flexible approach to ensure needs of service are met.
Desirable
- Ability to work in a high paced environment. Ability to challenge and be challenged. Able to build rapport with a range of people either face to face or on the telephone. Enthusiastic, adaptable, and flexible.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
