Job summary
Do you thrive working in a busy role where no two shifts are the same?
Are you a customer focused problem solver who works well under pressure?
Do you possess a flexible approach, an open mind and the ability to adapt to the given situation?
Are you able to remain calm whilst working under pressure?
Do you have excellent communication skills and enjoy being in contact with the public?
If the answer isYESthen we are looking for you!
We are seeking a full or part time Receptionists to join our busy Reception and Out of Hours Coordination Centre based at Warneford Hospital.
Main duties of the job
You will be the first point of contact for visitors, staff and service users therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised, able to prioritise and work under pressure.
Please see below some role requirements:
- Ability to work well as a reliable and flexible member of a team
- Excellent communication skills
- Ability to problem solve
- Conscientious
- Good IT skills
- Ability to multi-task and keep calm under pressure
- Strong Administration skills
- A full time role would be 37.5 hours, worked over the following shift pattern: As part of the role, you will be required to work all of the below shifts and be able to travel to other locations subject to departmental requirements.
06:00 - 14:00 hrs 14:00 - 22:00 hrs 22:00 - 06:00 hrs (09:00-17:00 when service requires)
About us
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff accommodation (please note waiting lists may apply)
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
Please note
- This post requires extended hours, weekends and bank holidays working patterns
- Enhanced hourly rates will be paid
- In return we will offer you support, supervision, training and the opportunity for personal development.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Please see the job description and person specification attached to this advert for more information on the job role.
Job description
Job responsibilities
Please note
- This post requires extended hours, weekends and bank holidays working patterns
- Enhanced hourly rates will be paid
- In return we will offer you support, supervision, training and the opportunity for personal development.
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Please see the job description and person specification attached to this advert for more information on the job role.
Person Specification
Person specification
Essential
- Proven experience of working in a Receptionist and or office environment
- Ability to problem solve and prioritise workload
Contractual Requirements
Essential
- Ability to travel between sites
Qualifications
Essential
- Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent
Person Specification
Person specification
Essential
- Proven experience of working in a Receptionist and or office environment
- Ability to problem solve and prioritise workload
Contractual Requirements
Essential
- Ability to travel between sites
Qualifications
Essential
- Higher education (i.e. A Level and or RSA NVQ Level II standard) or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
