Oxford Health NHS Trust

Receptionists - Drivers - Urgent Care/GP Out of Hours

Information:

This job is now closed

Job summary

Are you a patient focused person who would like to work during evenings and weekends, and some nights if you are up to it, with the possibility to receive the enhanced NHS rates to work during unsocial hours?

We are looking for kind and compassionate people with good communication skills who can stay calm under pressure and able to respond to patient queries in a sympathetic manner and who have good computer and administration skills and an eye for details.

The First Contact and Primary Care Service, responsible for the provision of GP Out of Hours and Minor Injuries Units across the County, working 7 days a week 365 days a year, is looking to recruit part time receptionists/drivers to join our pro-active, dynamic and dedicated Out of Hours Teams in various bases across Oxfordshire.

Up to 2 Full Time equivalent posts available, part time also available at a minimum of 15 hours per week.

Main duties of the job

The post holder will be expected to work unsupervised and exercise initiative whilst carrying out reception work to support the efficient operation of the Urgent a Care and GP Out of Hours Service. This involves assisting with the handling of calls, general administrative and reception duties, performing daily checks of drugs, stock and equipment for the service vehicles and, when on driving shift, driving clinicians to visit patients at home.

You will be supported with Induction and training. There will be opportunities for progression within the service. You will be encouraged to be part of quality improvement and suggest options to enhance the service.

About us

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"

Our values are:"Caring, safe and excellent"

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

  • Excellent opportunities for career progression
  • Access to tailored individual and Trust wide learning and development
  • 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
  • NHS Discount across a wide range of shops, restaurants and retailers
  • Competitive pension scheme
  • Lease car scheme
  • Cycle to work scheme
  • Employee Assistance Programme
  • Mental Health First Aiders
  • Staff accommodation (please note waiting lists may apply)
  • Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Details

Date posted

26 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro-rata if part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-CH5628923

Job locations

Oxfordshire Community Hospitals

Abingdon, Banbury, Bicester, Henley, Oxford, Witney

OX14 1AG


Job description

Job responsibilities

The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.

We have a wide range of shifts available in all our locations across Oxfordshire Abingdon; Banbury; Bicester; Henley; Oxford; Witney from Monday to Friday, 18:15-2300, 2300-0800, and Saturday and Sunday between 0800-08:00 this will be on a 4 week rolling rota.

Applicants must write within their applicant which primary base they would prefer to be applying for.

Following a substantial training period, you will be responsible for supporting GPs and Clinicians to manage the flow of patients and waiting rooms, general administrative duties and stock/equipment handling and, mainly during the night, drive clinicians to visit patients in their homes.

Primarily we are looking for receptionists but driving shifts available as well and you could be assigned a dual role.

You will work in close liaison with Receptionists and Drivers at all bases across the county within the service.

Flexibility to respond at short notice, be able to cover in the event of sickness and work planned extra hours to cover holiday is advantageous.

Job description

Job responsibilities

The First Contact and Primary Care Pathway is a countywide service including GP Out-of-Hours (OoHs), Minor Injuries Units (MIUs) and First Aid Units (FAUs). Our services are based in Abingdon, Banbury, Bicester, Henley, Oxford, and Witney.

We have a wide range of shifts available in all our locations across Oxfordshire Abingdon; Banbury; Bicester; Henley; Oxford; Witney from Monday to Friday, 18:15-2300, 2300-0800, and Saturday and Sunday between 0800-08:00 this will be on a 4 week rolling rota.

Applicants must write within their applicant which primary base they would prefer to be applying for.

Following a substantial training period, you will be responsible for supporting GPs and Clinicians to manage the flow of patients and waiting rooms, general administrative duties and stock/equipment handling and, mainly during the night, drive clinicians to visit patients in their homes.

Primarily we are looking for receptionists but driving shifts available as well and you could be assigned a dual role.

You will work in close liaison with Receptionists and Drivers at all bases across the county within the service.

Flexibility to respond at short notice, be able to cover in the event of sickness and work planned extra hours to cover holiday is advantageous.

Person Specification

Knowledge

Essential

  • Customer service knowledge/experience

Desirable

  • Previous reception experience

Qualifications

Essential

  • Valid Driving Licence
  • Good General Level of Education

Desirable

  • Educated to GCSE level or equivalent

Experience

Essential

  • Customer service experience
  • Effective communicator (verbal and written)
  • Able to work flexibly: evenings, weekends, bank holidays and overnights

Desirable

  • Previous reception experience
  • Previous experience in driving professionally
  • Previous experience in working out of hours

Qualifications

Desirable

  • Reception/Driving experience
Person Specification

Knowledge

Essential

  • Customer service knowledge/experience

Desirable

  • Previous reception experience

Qualifications

Essential

  • Valid Driving Licence
  • Good General Level of Education

Desirable

  • Educated to GCSE level or equivalent

Experience

Essential

  • Customer service experience
  • Effective communicator (verbal and written)
  • Able to work flexibly: evenings, weekends, bank holidays and overnights

Desirable

  • Previous reception experience
  • Previous experience in driving professionally
  • Previous experience in working out of hours

Qualifications

Desirable

  • Reception/Driving experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford Health NHS Trust

Address

Oxfordshire Community Hospitals

Abingdon, Banbury, Bicester, Henley, Oxford, Witney

OX14 1AG


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


Employer details

Employer name

Oxford Health NHS Trust

Address

Oxfordshire Community Hospitals

Abingdon, Banbury, Bicester, Henley, Oxford, Witney

OX14 1AG


Employer's website

https://www.oxfordhealth.nhs.uk (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Unit Manager

Marina Pirina

Marina.Pirina@oxfordhealth.nhs.uk

01865903189

Details

Date posted

26 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum (pro-rata if part-time)

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

267-CH5628923

Job locations

Oxfordshire Community Hospitals

Abingdon, Banbury, Bicester, Henley, Oxford, Witney

OX14 1AG


Supporting documents

Privacy notice

Oxford Health NHS Trust's privacy notice (opens in a new tab)