Job summary
Do you enjoy talking to and helping people?
Do you have an empathetic approach?
Do you have good Information Technology (IT) skills and excellent attention to detail?
The Single Point of Access (SPA) is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy, and other community services for people living in Oxfordshire aged 18 years and over.
As a SPA Administrator, you will be the first point of contact for a range of referrals in the community, enabling early intervention and avoiding admissions to hospital.
SPA service is spread over two bases, Abingdon and Banbury, operating 8am-8pm, 365 days a year on a shift pattern basis. This is communicated six weeks before the rota is due to start, which means you can plan things well in advance. Shift patterns are usually a mixture of 08:00-16:00hrs, 09:00-17:00, 10:30-18:30hrs, and 12:00-20:00hrs.
Full time hours are based on 37.5hrs per week. This vacancy is for the Abingdon based office.
Main duties of the job
The main aspect of the role is to answer phone calls effectively and efficiently with a calm, kind, and caring voice . Calls into SPA are varied, with vulnerable or frail people calling in asking for assistance. You may need to be patient with callers and need to have good communication skills to identify the individual's needs.
You will work as part of a close-knit team to ensure the patients receive the best possible service. The workload can be busy and changeable, so a can-do attitude and an adaptable approach is required.
About us
SPA team is made up of experienced administrators and clinicians who work closely together and there is always someone at hand to ask for advice. When you start, you'll have line manager and peer support as well as training and other resources to support you do your work effectively.
Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible
Our vision is that no matter who you are or where you are, you will tell us that you receive:"Outstanding care delivered by an outstanding team"
Our values are:"Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
- Excellent opportunities for career progression
- Access to tailored individual and Trust wide learning and development
- 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Staff networking and support groups hosted by our Equality, Diversity & Inclusion team
Job description
Job responsibilities
What we need from you!
- Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service.
- Be compassionate, caring and creative with excellent communication skills.
- Strong IT skills with experience of using Microsoft Word, Excel, Teams and Outlook.
Please note:
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Please refer to further details in the job description & person specification.
Job description
Job responsibilities
What we need from you!
- Be self-motivated and able to work autonomously as well as showing initiative and promoting new ideas on how to improve the service.
- Be compassionate, caring and creative with excellent communication skills.
- Strong IT skills with experience of using Microsoft Word, Excel, Teams and Outlook.
Please note:
- All new starters have a 6 month probationary period. This, together with the induction process, aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
- We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values safe, caring and excellent.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Please refer to further details in the job description & person specification.
Person Specification
Qualifications
Essential
- GCSE level English (or equivalent), at grade C or above.
Desirable
- Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.
Knowledge and Experience
Essential
- Good working knowledge of Microsoft systems and email
Desirable
- Experience of working in a healthcare environment
Technical Expertise
Essential
- Comfortable in the use of computers and various software
- Working knowledge of the internet
Desirable
- Working knowledge of Care Notes and the Patient Browser
- Experience of managing information on a database
- Ability to work from two screen displays
- Good keyboard / typing skills
Person Specification
Qualifications
Essential
- GCSE level English (or equivalent), at grade C or above.
Desirable
- Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.
Knowledge and Experience
Essential
- Good working knowledge of Microsoft systems and email
Desirable
- Experience of working in a healthcare environment
Technical Expertise
Essential
- Comfortable in the use of computers and various software
- Working knowledge of the internet
Desirable
- Working knowledge of Care Notes and the Patient Browser
- Experience of managing information on a database
- Ability to work from two screen displays
- Good keyboard / typing skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
