Job summary
We are looking for a committed and passionate individual to join our dynamic Complex Needs Service as an Administrator.
The Complex Needs Service provides psychotherapeutic interventions for those diagnosable with personality disorder. We deliver services across both Buckinghamshire and Oxfordshire. You will be based in Buckinghamshire while working closely with our administrator in Oxfordshire and providing cross cover when needed.
You will play an essential role in supporting vulnerable people to access the service via phone and e-mail support, and to provide a quality service provision for service users and their families / supporters.
You will also be a key player in establishing safe and effective administrative systems and processes within the team in collaboration with other team members, and will be fully integrated within the clinical team, providing a full range of administrative services to support the referral/ treatment process.
Main duties of the job
Communication, responsiveness and excellence in customer service with the highest regard for service experience will be at the heart of the service, and the you will use your skills and personal style to make this a reality.
The role will include day-to-day organisation of systems to ensure the smooth running of the office, post management. monitoring of inboxes, inputting referrals and other clerical duties. Additionally, you will facilitate good communication and liaison with patients and their families, colleagues within the Trust and across other organisations.
You will also be responsible for maintaining databases by collecting and inputting of data relating to Team activity and reporting information as necessary.
We'll need you to be able to work in a changing and dynamic working environment and have excellent attention to detail.
In return, we will offer training, opportunities for professional development and opportunities to contribute to service development. You will be provided with regular supervision, appraisal and support.
About us
The Complex Needs Service can offer great training opportunities to develop skills, and progress within the NHS. Complex Needs Service is a unique working environment with a friendly and encouraging team with regular interface with the clinical team which generates a collaborative and supportive working environment.
Benefits of working for Oxford Health NHS Foundation Trust include:
- Excellent opportunities for career progression
- 27 days annual leave, plus bank holidays, with an increase to 33 days with continuous service
- NHS Discount across a wide range of shops, restaurants and retailers
- Staff accommodation
- Competitive pension scheme
- Lease car scheme
- Cycle to work scheme
Job description
Job responsibilities
Applicants must have a Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.
This service operates 5 days a week, Monday Friday 9am - 5pm.
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Job description
Job responsibilities
Applicants must have a Higher Education qualification (i.e. 'A' Level/NVQ III standard) or equivalent/previous experience in an Administration Assistant role.
This service operates 5 days a week, Monday Friday 9am - 5pm.
Please note:
- New starters have a 6 month probationary period. This, together with the induction process aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
- Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
- Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
- Employees are expected to undertake mandatory and statutory training related to their role.
- We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
- Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Person Specification
Qualifications
Essential
- 3 GCSE passes at grade C or above, or equivalent, including English & Mathematics plus significant relevant experience
- NVQ Level 4 in administration or equivalent experience
Knowledge and Experience
Essential
- Experience of using Office computer programs including Excel, Word and Outlook
- Ability to manage and prioritise own workload
- Ability to liaise with both the public and all professionals in a confident and effective manner
Desirable
- Experience of working in a healthcare environment
- Working knowledge of Electronic health care systems
Technical & people skills
Essential
- Ability to work to deadlines and prioritise a heavy workload
- Excellent telephone manner
- Able to communicate with staff across all levels of the organisation
- Ability to work effectively under pressure/with distractions
- Attention to detail
Further Training
Essential
- Typing speed and accuracy
Person Specification
Qualifications
Essential
- 3 GCSE passes at grade C or above, or equivalent, including English & Mathematics plus significant relevant experience
- NVQ Level 4 in administration or equivalent experience
Knowledge and Experience
Essential
- Experience of using Office computer programs including Excel, Word and Outlook
- Ability to manage and prioritise own workload
- Ability to liaise with both the public and all professionals in a confident and effective manner
Desirable
- Experience of working in a healthcare environment
- Working knowledge of Electronic health care systems
Technical & people skills
Essential
- Ability to work to deadlines and prioritise a heavy workload
- Excellent telephone manner
- Able to communicate with staff across all levels of the organisation
- Ability to work effectively under pressure/with distractions
- Attention to detail
Further Training
Essential
- Typing speed and accuracy
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
