Senior Patient Catering Supervisor

Job description

Job responsibilities

To manage own working time and duties working on own initiative with autonomy, scheduling, chairing team meetings with follow up meetings as appropriate and referring to the deputy manager as and when necessary.

To organise, create and adjust rotas, ensuring appropriate staffing levels are maintained through ward shift patterns and 24 hours per day cover in A&E, 365 days a year, including arranging extra duties and cover as and when required.

Co-ordinating deployment of staff to ensure all operational areas receive a host/hostess to carry out hydration rounds, food delivery service and cleaning services.

Carry out weekly audits at ward level with team members and sign off on cleaning schedules.

Supervise the catering hosts with delivery of the catering service in line with National Standards for Healthcare Food and Drink, & National Standards of Healthcare Cleanliness.

To provide training, guidance, direction, and leadership to host/hostess staff regarding their duties and responsibilities. Supporting at ward level with host/hostess to ensure all deliver a flawless customer service experience.

Be a first level trainer, working one on one to ensure that each employee works to the correct standards. Ensuring that the employee is fully trained on food safety and allergen awareness.

Supporting at ward level and to help to deliver where staffing or other shortfalls arise, carry out hydration rounds, food delivery service and cleaning services

To be able to use equipment physically and accurately. To clean, adjust and maintain ward kitchen equipment. Producing SOPS/Risk assessments and recording maintenance checks for equipment.

To ensure all hazards or equipment faults are escalated and reported to line manager and rectified.

Undertake staff appraisals and personal development plans, in line with trust policy, ensuring that appraisal data is maintained and up to date

Plan, organise and undertake staff reviews during their probationary period, in line with trust policy.

Assist line managers with shortlisting staff applications, recruitment and the induction and orientation of new staff, in line with the trust procedures. This may also entail working off site for recruitment open days

Undertake return to work interviews following periods of absence, referring staff to line management if/when individual staff members exceed absences in line with trust policy.

Monitor and complete attendance records on payroll system, time keeping and performance, ensuring that conduct that is outside of acceptable standards is brought to the attention of line managers and individuals concerned and following the appropriate Trust policies and procedures

Be the first line in dealing with disciplinary matters, ensuring that any or persistent issues are reported to senior management in a timely fashion.as per Trust policy

To support line with any investigations of a disciplinary / performance nature regarding staff.

Organise catering staff annual leave applications, ensuring the needs of the service is met and maintained.

Investigate problems/issues with staff at ward level and provide solutions with operational decisions and appropriate delegation of staff and duties

Liaise with wards, departments, to resolve any day-to-day problems that may arise along with co-ordinating with external contractors when needed

Produce cleaning Frequencies and Schedules in line with National Standards of Healthcare Cleanliness to all areas of the trust.

Promote and assist with effective quality control procedures (ward/departmental environmental and efficacy audits) which monitors work carried out maintaining statutory compliance of NSC and IPC legislation, providing regular feedback to line managers and HS manager .

Bring to the attention of the management team any issues that may adversely affect the provision of a high-quality catering service.

To provide relevant patient catering data on spreadsheets to show activity as required and directed by the Hotel Services Manager and Catering Services Manager.

Managing and controlling cleaning consumables/chemicals to ensure economic usage and reducing waste ensuring budgetary targets are not exceeded.

Plan own work and that of the team to ensure the agreed service level is always maintained

Ensure that risk assessments and operating procedures for host/hostess related work are in place and are reviewed annually, making changes where appropriate with liaison with the Deputy, Catering Services Manager.

Ensure all work is carried out to the appropriate standard and following the departments procedures, including the appropriate use of PPE.

To report faults and environmental damage in ward areas, ward kitchens and the wider Trust to Trust property through line manager and Datix system

Ensure appropriate records, including staff records are kept up to date. Produce reports in keeping with the Trusts and line managers requirements.

Maintain high standards of personal presentation and hygiene during the performance of duties.

All duties will be carried out in accordance with the Departmental instructions, Trust Policies and Procedures and Health & Safety Policy.

Assist the management team in developing the service and be prepared to recommend and initiate changes. If necessary proposing changes to practices and implementing department policies

To complete accurate and factual reports of relevant issues within the patient catering department which have occurred and inform your supervisor colleagues and line manager of any ongoing issues, which will impact on the department, Trust, or service.

To create, develop, contribute, and maintain good inter-departmental relationships through regular liaison with our staff and service users.

Communicate with a professional manner to other Trust managers.

To attend meetings in a professional manner representing Hotel Services for any issue that affects the Patient Catering services.

Undertake any training as may be required to ensure the duties of the post are fully carried out.

To always have full regard to the security of the premises and the environment, diligently following all laid down procedures in relation to key disciplines and personal safety.

Person Specification

Education, Training and Qualifications

Essential

• Educated to Vocational Level 3, City and Guilds or equivalent level of education acquired through training or experience.
• Evidence of further education, training or experience to diploma level
• Strong literacy, numeracy, and IT skills.
• Willingness to undergo additional training

Knowledge and Experience

Essential

• Experience of working in a customer focus catering environment
• Knowledge of the National Standards of Food & Drink and Healthcare Cleanliness.
• Communicates technical information to dept. colleagues, staff, patients, and public when required.

Skills

Essential

• Investigates problems/issues and finds solutions e.g. day to day operational decisions and delegation of work
• Organises and adjusts rotas, plans work schedules, including contractors and suppliers.
• Use of tools and equipment and keyboard skills.
• Excellent communication skills both verbal and written

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northampton General Hospital

Address

University Hospitals of Northamptonshire

Cliftonville

Northampton

NN1 5BD

Employer's website

https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)