Northampton General Hospital

Reception/Administration Clerk

This job is now closed

Job summary

We are looking for a bright, committed and enthusiastic individual to join the Children's Hearing Clinic Team at Northampton General

Hospital Trust.

The Children's Hearing Clinic is a very busy hospital based clinic which is part of the newly formed Audiology collaboration across Northamptonshire. We receive referrals from a wide range of professionals across South Northants and also support the Newborn Hearing Screening Programme. We work very closely with our colleagues in Paediatrics and ENT as well as primary care, education and the voluntary sector.

Main duties of the job

You will be working closely with the Clinic Co-ordinator, Clinic administration team and liaising with the Children's Outpatients Department. You will help support an established team of dedicated Paediatric Audiologists as well as having the opportunity to work as part of a multi-disciplinary team including Community Paediatricians, Teachers of the Deaf and the adult audiology department.

We need an excellent communicator who is proactive in the way they tackle tasks and can work well individually and as part of a team, with a good sense of humour and ability to work well under pressure.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

Compassion

Accountability

Respect

Integrity

Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.

We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.

The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.

We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.

We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Date posted

03 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per annum / Pro rata

Contract

Fixed term

Duration

6 months

Working pattern

Part-time

Reference number

265-7309479

Job locations

Northampton General Hospital

Cliftonville

Northampton

NN1 5BD

Job description

Job responsibilities

Main Duties and Responsibilities

To work as part of a clinical clerical team to support a defined team of clinicians.

To work as an effective member of the Childrens Hearing Clinic team by booking and coordinating the appointments in the clinic using the dedicated Audiology Patient Management System (Audit base). The CHC receptionist/coordinator will Support the department reception desk, update/maintain the Patient Management System (PMS) and prepare medical records for clinics providing the administrative support throughout the patients journey when attending their appointments.

Handling calls from families and professions and escalating messages to the appropriate clinicians in a timely way and organising hearing aids repairs and appointments accordingly.

The role requires the receptionist/coordinator to communicate effectively with our service users and their families.

To provide a reception service to patients, families and staff.

To work as part of the team by meeting and greeting patients when they arrive in the department, settling children within the Play area as they enter the clinic environment.

To check patient details at every visit to ensure hospital systems are kept up to date and addressographs on the patients notes are also up to date.

To book families in for their CHC appointment and notify the clinician seeing the child of their arrival and ensuring their attendance status is correct on Audit base.

To book patients appointments using the Audiology PMS and send out the appropriate patients correspondence using the letters available on the PMS.

Monitor clinics and audit base waiting lists and escalate capacity concerns and potential breaches to the Head of Service.

To ensure hospital notes are ordered, tracked and prepared with all relevant paperwork and information ready for a patients appointment.

To help manage stock for the department using the trust ordering system. This will include tracking delivers and liaison with supplies/stores to ensure the timely delivery of items.

The ordering and posting of ear moulds to manufacturers, tracking receipt and following the instructions relating to the ear moulds regarding distribution/collection.

Receive and sort daily post and distribute accordingly.

Update Audit base journal with decisions made at the weekly Clinical Meeting and book and notify the patients and their families of any further appointments required as a result to the discussions.

To liaise effectively with parents, team members and other health care professionals

Be aware of child protection issues and adhere to local procedures.

Monitor generic email account and action/escalate the emails received

Assist in requesting copies of notes, investigations and results from internally and from other healthcare organisations;

Liaise with other hospital departments, GPs and other health care agencies when required.Provide cross-cover within team during absence and implement relevant organisational policy on attendance management, staff appraisal, etc