Job summary
An opportunity has arisen for a Clinic Coordinator to join our Haematology Team.
In this role you will work as part of a clerical team supporting a defined team of clinicians, nurses and other healthcare professionals.
Provide an efficient support service to the department.
Duties will include booking of outpatient appointments, co-ordination of outpatient clinics for a defined team of Clinicians and Nurses including e-referrals, careflow and internal referrals for new patients, actioning enquiries and general administration duties.
Undertake effective administrative and clerical duties as part of the administration team.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required.
This support should be provided during the core hours of 0800 and 1800 and should be aligned to the Direct Clinical Care time of the Clinical Team for whom they support.
Previous applicant's need not apply.
Main duties of the job
If you like working in a very busy, face-paced environment, have excellent inter-personal and communication skills and enjoy working as part of a strong team that is committed to providing the best possible care, we would like to hear from you.
The successful candidate will have a flexible attitude, be methodical, committed team player, able to work under pressure, meet deadlines and have excellent patient service skills.
An eye for detail is essential. The ability to prioritise and organise your workload is essential.
You will have advanced PAS experience and excellent computer skills, good organisation skills, and ability to work effectively and proactively as part of a team.
The successful candidate must have the ability to deal with highly confidential information and use their discretion when necessary and be able to manage their workload independently.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
To work as part of a clinical clerical team to support a defined team of Clinicians, Pharmacists, Nurses and other healthcare professionals
To ensure outpatient capacity is accurate and utilised effectively
To assist the effective management of patient pathways ensuring all necessary appointments are booked in-line with treatment schedules and Trust and national targets
Coordinate appointments in conjunction with consultants and clinic teams ensuring effective time management and utilisation.
Attend Meetings as required to ensure effective communication with all service users.
Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.
Provide robust audit data for local and national targets where appropriate.
Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.
Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.
Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required
Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.
Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
Prepare case note folders and complete necessary documentation for all new patients.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.
Job description
Job responsibilities
To work as part of a clinical clerical team to support a defined team of Clinicians, Pharmacists, Nurses and other healthcare professionals
To ensure outpatient capacity is accurate and utilised effectively
To assist the effective management of patient pathways ensuring all necessary appointments are booked in-line with treatment schedules and Trust and national targets
Coordinate appointments in conjunction with consultants and clinic teams ensuring effective time management and utilisation.
Attend Meetings as required to ensure effective communication with all service users.
Assist in the use of trust databases and patient information systems and ensure that all data is correct and up-to-date.
Provide robust audit data for local and national targets where appropriate.
Provide cross cover within administration teams during absence and comply to relevant policy on attendance and performance management, staff appraisals etc.
Ensure confidentiality is maintained in all communications and the documents end of the sensitive information as secure at all times.
Maintain close cooperation and liaison with team members and support the effective functioning of the trust as a whole as required
Provide the focal point of communication for medical professional and allied medical staff both within this Trust and with external organisations and patients using judgements as to facilitate a successful outcome for all enquiries.
Deal with telephone and face-to-face enquiries from patients, relatives carers and all staff groups providing information directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
Prepare case note folders and complete necessary documentation for all new patients.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Deal with concerned patients/relatives and with tact, patience and discretion especially when conveying sensitive information.
Person Specification
Education, Training & Qualifications
Essential
- Minimum 3 GCSE at Grade C or above, including English or equivalent
Knowledge & Experience
Essential
- Experience of working in the NHS
- Advanced knowledge of Patient Administration Systems
- Knowledge of Word inc Excel
Desirable
- Knowledge of NHS national guidelines
- E-Referral/C&B experience and understanding
- Knowledge & Understanding of HiVE
Skills & Abilities
Essential
- Developed attention to detail and accuracy
- Organisational skills and ability to work methodically and accurately
- Ability to work in pressured environments
- Ability to build effective working relationships with all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers and others as required
- Ability to sit and work at a desk/ VDU for long periods of time.
Desirable
- Clinic Co-Ordinating experience
Personal Qualities & Attributes
Essential
- Self-motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships and work well within a team
- Must be able to understand the needs of the patients and deal with them with tact and sensitivity
- Courteous, tactful and efficient telephone manner
- Ability to communicate fully, the needs of the service, to all Team members including Clinicians, Nurses, Admin Teams
Person Specification
Education, Training & Qualifications
Essential
- Minimum 3 GCSE at Grade C or above, including English or equivalent
Knowledge & Experience
Essential
- Experience of working in the NHS
- Advanced knowledge of Patient Administration Systems
- Knowledge of Word inc Excel
Desirable
- Knowledge of NHS national guidelines
- E-Referral/C&B experience and understanding
- Knowledge & Understanding of HiVE
Skills & Abilities
Essential
- Developed attention to detail and accuracy
- Organisational skills and ability to work methodically and accurately
- Ability to work in pressured environments
- Ability to build effective working relationships with all levels of staff including consultants, junior medical staff, practitioners, nurses, technicians, managers and others as required
- Ability to sit and work at a desk/ VDU for long periods of time.
Desirable
- Clinic Co-Ordinating experience
Personal Qualities & Attributes
Essential
- Self-motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships and work well within a team
- Must be able to understand the needs of the patients and deal with them with tact and sensitivity
- Courteous, tactful and efficient telephone manner
- Ability to communicate fully, the needs of the service, to all Team members including Clinicians, Nurses, Admin Teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
