Job summary
Ward Receptionist Paediatric Assessment Unit Northampton General Hospital Trust
Part Time 30 hours per week to work on a mix of shifts over the week 9am-3pm or 3pm -9pm during the week and 10am-6pm weekends
We are looking for and enthusiastic, hardworking and motivated person to join our team on the Paediatric Assessment Unit which is a busy unit taking referrals from GP's, A and E and Open Access
Main duties of the job
You will often be the first point of contact for patients and relatives who come to the unit so should have a pleasant and welcoming personality. You will be required to work closely with the nursing; medical; supporting clinical staff and therapists to provide an efficient and effective service.
As you will be undertaking a wide range of administrative duties you must be a good communicator, face to face and on the telephone; have good organisational skills; knowledge of IT systems and data inputting and be flexible, being able to respond to changing priorities.
Your role will also include liaising and taking notes to other departments in the Trust and working with the team of ward clerks within the Children's' unit to cross cover workloads as needed in response to changing work pressures.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
To be responsible for admitting and discharge of patients referred to the unit. Ensure the Camis system is maintained accurately reflecting the patients journey from admission to discharge.
To support staff with the administrative aspects of the admission and discharge processes.
Source NHS numbers and ensure records are updated.
Ensure incoming and outgoing post is directed to appropriate staff within the team.
To answer and manage internal and external telephone enquiries redirect to appropriate person as necessary always maintaining confidentiality.
Take and collect items from other departments in the hospital as required
Ensure folders for nursing and medical documents are requested from medical records, make folders up and ensure that nursing and medical documentation is filed correctly. Order second volume notes as necessary.
To promote effective communication channels both within the ward /department /directorate and Trust.
Ensure the medical and nursing staff have access to the referral information and ward reviews
Ensure that there is a readily available supply of stationary within the unit. This includes photocopying documents as and when required and liaising with Desk Top Publishing (DTP) to arrange printing of specific and updated documents. Access to EPROC system.
To be responsible for booking appointments or transport as requested by nursing / medical staff.
If requested accept donations on behalf of the unit, ensuring these funds are correctly paid in, managing the storage of donation receipts and ensuring an individual acknowledgement to the donor is made by the appropriate personnel.
Supporting nursing and medical staff with the transfer of a child to another hospital
Ensure folders can be tracked in and out of the unit and effectively manage any deviations from the tracking system. Access medical records department to obtain medical notes as necessary.
Preparing medical notes and patient list for monthly meetings.
Support the Ward Manager in administration tasks such as filing, typing letters and compiling documentation etc for meetings.
Job description
Job responsibilities
To be responsible for admitting and discharge of patients referred to the unit. Ensure the Camis system is maintained accurately reflecting the patients journey from admission to discharge.
To support staff with the administrative aspects of the admission and discharge processes.
Source NHS numbers and ensure records are updated.
Ensure incoming and outgoing post is directed to appropriate staff within the team.
To answer and manage internal and external telephone enquiries redirect to appropriate person as necessary always maintaining confidentiality.
Take and collect items from other departments in the hospital as required
Ensure folders for nursing and medical documents are requested from medical records, make folders up and ensure that nursing and medical documentation is filed correctly. Order second volume notes as necessary.
To promote effective communication channels both within the ward /department /directorate and Trust.
Ensure the medical and nursing staff have access to the referral information and ward reviews
Ensure that there is a readily available supply of stationary within the unit. This includes photocopying documents as and when required and liaising with Desk Top Publishing (DTP) to arrange printing of specific and updated documents. Access to EPROC system.
To be responsible for booking appointments or transport as requested by nursing / medical staff.
If requested accept donations on behalf of the unit, ensuring these funds are correctly paid in, managing the storage of donation receipts and ensuring an individual acknowledgement to the donor is made by the appropriate personnel.
Supporting nursing and medical staff with the transfer of a child to another hospital
Ensure folders can be tracked in and out of the unit and effectively manage any deviations from the tracking system. Access medical records department to obtain medical notes as necessary.
Preparing medical notes and patient list for monthly meetings.
Support the Ward Manager in administration tasks such as filing, typing letters and compiling documentation etc for meetings.
Person Specification
Education,Training and Qualifications
Essential
- GCSE Maths and English C or 9-4
- Information Governance
Desirable
Knowledge and Experience
Essential
- Organisational skills
- To be able to work independently and within a team
- Understanding of customer care
- Able to develop and maintain meaningful relationships with staff, children, families and their associates
- Able to maintain confidentiality
Desirable
- Experience of working within a hospital environment
- Knowledge of relevant developments in children's care
Skills
Essential
- Demonstrate excellent communication skills, both verbally and in writing
- Computer literate across a range of IT programmes
- Ability to prioritise workloads
- Able to communicate effectively with people from varied social, cultural and professional backgrounds
Desirable
- Be able to use databases such as Camis, ICE, Summary Care Records and EDN
- Awareness of mandatory training expectations
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible and adaptable to change
- Approachable, able to work and remain calm under pressure
- Able to work autonomously and as part of a team
- Motivated and eager to learn new skills
- Willingness to undertake further training
- Ability to maintain confidentiality
Person Specification
Education,Training and Qualifications
Essential
- GCSE Maths and English C or 9-4
- Information Governance
Desirable
Knowledge and Experience
Essential
- Organisational skills
- To be able to work independently and within a team
- Understanding of customer care
- Able to develop and maintain meaningful relationships with staff, children, families and their associates
- Able to maintain confidentiality
Desirable
- Experience of working within a hospital environment
- Knowledge of relevant developments in children's care
Skills
Essential
- Demonstrate excellent communication skills, both verbally and in writing
- Computer literate across a range of IT programmes
- Ability to prioritise workloads
- Able to communicate effectively with people from varied social, cultural and professional backgrounds
Desirable
- Be able to use databases such as Camis, ICE, Summary Care Records and EDN
- Awareness of mandatory training expectations
Key Competencies/Personal Qualities and Attributes
Essential
- Flexible and adaptable to change
- Approachable, able to work and remain calm under pressure
- Able to work autonomously and as part of a team
- Motivated and eager to learn new skills
- Willingness to undertake further training
- Ability to maintain confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
