Job summary
To provide administrative support to the Senior Team Leader and Administration Manager.
To work within our busy outpatient team to ensure efficient running of outpatient clinics.
To work within our busy outpatient team to ensure efficient running of outpatient
clinics and waiting lists in respiratory.
Responsible for co-ordinating and booking all respiratory outpatient clinics working
closely with a team of consultants, Nurses and administration staff.
This would be into include taking/making calls to patients, managing waiting lists,
booking appointments, e-referrals and ERS on a daily basis.
Excellent organisational skills will be required for this post as you will need to
Communicate well with all levels of staff and public.
To undertake effective administrative duties as part of the admin team required.
The post holder will be required to work as part of the administration team and
Provide cross cover during periods of staff absence withing their existing teams.
This support should normally be provided during the core hours of 08:00am and
17:00pm.
However, to ensure alignment with Direct Clinical Care time of the Clinicians for whom they support flexibility from the core hours may be required and will be determined.
locally depending upon the needs of the service.
Main duties of the job
- To be responsible for the day-to-day co-ordination of all Respiratory appointments and Outpatient Clinics working closely with the Consultants, Nurses and administration staff.
- To be responsible for the respiratory reception team ensuring a first-class patient experience is delivered.
- To be able to prioritise your workload, process patient information in a confidential timely manner and work efficiently in a busy environment.
To ensure excellent communication skills are delivered when communicating with patients, relatives and health professionals.
Booking appointments via the CaMIS system, managing multiple Clinicians' waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives.
Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries.
Daily maintenance of ERS
Assist with the coordination of clinics or lists to ensure effective time management.
Provide general administrative services as required by the department.
Deal with telephone or face to face enquiries within agreed limits and take appropriate actions
Liaise with other hospital departments, GP's and other health care agencies when required
- Provide cross-cover within the team during absence and implement relevant organisational
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
- To be responsible for the day-to-day co-ordination of all Respiratory appointments and Outpatient Clinics working closely with the Consultants, Nurses and administration staff.
- To be responsible for the respiratory reception team ensuring a first-class patient experience is delivered.
- To be able to prioritise your workload, process patient information in a confidential timely manner and work efficiently in a busy environment.
To ensure excellent communication skills are delivered when communicating with patients, relatives and health professionals.
Booking appointments via the CaMIS system, managing multiple Clinicians waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives.
Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries.
Daily maintenance of ERS
Assist with the coordination of clinics or lists to ensure effective time management.
Provide general administrative services as required by the department.
Deal with telephone or face to face enquiries within agreed limits and take appropriate actions
Liaise with other hospital departments, GPs and other health care agencies when required
- Provide cross-cover within the team during absence and implement relevant organisational
Job description
Job responsibilities
- To be responsible for the day-to-day co-ordination of all Respiratory appointments and Outpatient Clinics working closely with the Consultants, Nurses and administration staff.
- To be responsible for the respiratory reception team ensuring a first-class patient experience is delivered.
- To be able to prioritise your workload, process patient information in a confidential timely manner and work efficiently in a busy environment.
To ensure excellent communication skills are delivered when communicating with patients, relatives and health professionals.
Booking appointments via the CaMIS system, managing multiple Clinicians waiting lists and ensuring appts are booked within the Access Policy Protocol and RTT directives.
Reviewing all Choose & Book, Directly Bookable services and appts booked by patients online and via GP surgeries.
Daily maintenance of ERS
Assist with the coordination of clinics or lists to ensure effective time management.
Provide general administrative services as required by the department.
Deal with telephone or face to face enquiries within agreed limits and take appropriate actions
Liaise with other hospital departments, GPs and other health care agencies when required
- Provide cross-cover within the team during absence and implement relevant organisational
Person Specification
Essential
Essential
- Minimum 3 GCSE at Grade C or above, including English
Knowledge and Experience
Essential
- Knowledge of a range of administration duties and procedures
- Excellent communication skills both written and verbal
- Excellent communication skills both written and verbal
- Planning and organisational skills to plan straightforward tasks, some ongoing, arranging meetings and diaries
- Develop attention to details and accuracy
- Organisational skills and the ability to work methodically and prioritise
Desirable
- Experience of working in the NHS
- Public face to face experience
- Experience of working in a busy office environment
Personal Qualities and Attributes
Essential
- Self Motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships at all levels
- To be able to understand the needs of the patients and deal with them with tact and sensitivity
Person Specification
Essential
Essential
- Minimum 3 GCSE at Grade C or above, including English
Knowledge and Experience
Essential
- Knowledge of a range of administration duties and procedures
- Excellent communication skills both written and verbal
- Excellent communication skills both written and verbal
- Planning and organisational skills to plan straightforward tasks, some ongoing, arranging meetings and diaries
- Develop attention to details and accuracy
- Organisational skills and the ability to work methodically and prioritise
Desirable
- Experience of working in the NHS
- Public face to face experience
- Experience of working in a busy office environment
Personal Qualities and Attributes
Essential
- Self Motivated
- Ability to use own initiative
- Confident to establish and maintain good working relationships at all levels
- To be able to understand the needs of the patients and deal with them with tact and sensitivity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
