Job summary
Are you looking for your next challenge in digital?
We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
The Digital Clinical Leads will work as part of a dynamic Chief Clinical Information Officer team. The role is responsible for supporting digital transformation for new digital solutions and upgrades to existing digital solutions across the Trust with clear collaboration with internal and external stakeholders as required. The postholder will have an understanding of digital systems and will support the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR.
We are seeking Digital Clinical Leads as follows:
- 1 x Nurse
- 1 x AHP
- 1 x Digital Medicines (Pharmacy Professional)
Main duties of the job
The role is responsible for operating as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy. The postholder will promote and lead delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff.
The Digital Clinical Leads will work with multi-professional teams on improving patient care by leading audits, research and benefits realisation data collection, analysis and subsequent improvements to our processes.
The postholder will lead engagement with end users to ensure clear documentation of current state processes and subsequent future state processes and participate in clinical hazard workshops as required. They will work with members of the multidisciplinary team within the hospitals and at community venues, including all clinical colleagues, operational colleagues, administrative personnel and all teams within Digital and the EPR Programme.
Please see detailed job description for further details
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Main Duties
- To operate as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy
- Promote and lead delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff
- Provide clinical advice and guidance to support the delivery of the programmes associated with the Group Digital Strategy including the NGH EPR
- To support with the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR with our wider EPR programme team
- To be responsible for supporting digital transformation for new digital solutions and upgrades to existing digital solutions across with clear collaboration with internal and external stakeholders as required
Programme leadership/ delivery
- Ensure visibility within all clinical areas
- Lead ongoing implementation, development and optimisation of EPR with the wider EPR programme team
- Work closely with all CCIOs, Digital Clinical Leads, Digital Clinical Facilitators and Transformation Specialists to ensure delivery of EPR
- Ensure their clinical input in design and configuration of clinical systems and support testing of clinical systems
- Co-ordinate the collection and dissemination of lessons learnt from projects to define optimal changes in subsequent processes and procedures
- Support the digital clinical safety officer and promotion of clinical safety within all digital projects and programmes
- Identify, assess and communicate the impact of risks to programmes and work with project managers and Transformation Specialists for project delivery against realistic timeframes
- Assesses evolving hospital processes and evaluate how this impacts care
- Promotes clinical and health intelligence systems capable of reporting measures to evaluate patient outcomes, to support research, and operational improvement across the continuum of care
Leadership and engagement
- Act as role model for all clinical staff providing a high level of expertise and support across all divisions
- Ensure that the education and developmental needs of staff are commissioned to meet the requirements of the Groups Digital Strategy. Ensuring a competent, technology-enabled workforce
- Contribute to the assessment of Digital Literacy with the Digital Training and Engagement Manager and Group CCIO
- Ensure that relevant professional stakeholders are consulted and engaged in the design, delivery and evaluation of clinical information systems and that prioritisation of developments is clinically-led by the appropriate clinical/professional groups
- Actively seek views from multi-disciplinary, clinical, administrative and operational colleagues and teams in the development of high quality and innovative clinical information systems that assist clinicians in their delivery of care
- Act as an advocate for digital solutions as an enabler for safe and effective care
- Convey and receive highly complex, highly sensitive and possibly highly contentious information
- Ability and capacity to quickly absorb and understand large amounts of complex, information whether in written, verbal, numerical, analytical and electronic forms
- Act on own initiative to deal with contentious and sensitive issues
- Work with the Group CCIO and Digital Training and Engagement Manager to develop SOPs/FAQs for clinical engagement
Communication/ relationships
- Establish excellent relationships with Digital teams, staff at all levels and external bodies which will support the implementation of collaborative working through leadership, motivation and inspiration of others
- To participate as a Digital Responder with the Digital teams and actively support all staff with digital queries
- Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language
- Use well developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance, thus drawing on the highest level of interpersonal communication skills.
- Produce and deliver where required formal comprehensive reports to relevant clinical Boards
- Support the patient voice by working with trust/ group leads to continuously encourage digital volunteers and patient representation in line with the demographic of the population UHN serves
Partnership working
- To work in partnership with wider system leadership structures in supporting collaboration across KGH and NGH and wider ICS/East Midlands Acute Provider Network
- To represent the Group locally, regionally and nationally where required
Innovation
- Challenge the clinical community to identify areas to try out new ideas in a safe way, seeking to define emergent approaches to digital delivery that can be implemented
- Identify areas where innovative digital solutions would improve patient care and efficiencies and promote others to do the same
- Promote the development and implementation of artificial intelligence within the Group to drive excellent patient care
- Support digital research and innovation strategies
For further details please see detailed job description and person specification
Job description
Job responsibilities
Main Duties
- To operate as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy
- Promote and lead delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff
- Provide clinical advice and guidance to support the delivery of the programmes associated with the Group Digital Strategy including the NGH EPR
- To support with the efficient and effective management of the on-going EPR development, education, implementation and training of our NGH EPR with our wider EPR programme team
- To be responsible for supporting digital transformation for new digital solutions and upgrades to existing digital solutions across with clear collaboration with internal and external stakeholders as required
Programme leadership/ delivery
- Ensure visibility within all clinical areas
- Lead ongoing implementation, development and optimisation of EPR with the wider EPR programme team
- Work closely with all CCIOs, Digital Clinical Leads, Digital Clinical Facilitators and Transformation Specialists to ensure delivery of EPR
- Ensure their clinical input in design and configuration of clinical systems and support testing of clinical systems
- Co-ordinate the collection and dissemination of lessons learnt from projects to define optimal changes in subsequent processes and procedures
- Support the digital clinical safety officer and promotion of clinical safety within all digital projects and programmes
- Identify, assess and communicate the impact of risks to programmes and work with project managers and Transformation Specialists for project delivery against realistic timeframes
- Assesses evolving hospital processes and evaluate how this impacts care
- Promotes clinical and health intelligence systems capable of reporting measures to evaluate patient outcomes, to support research, and operational improvement across the continuum of care
Leadership and engagement
- Act as role model for all clinical staff providing a high level of expertise and support across all divisions
- Ensure that the education and developmental needs of staff are commissioned to meet the requirements of the Groups Digital Strategy. Ensuring a competent, technology-enabled workforce
- Contribute to the assessment of Digital Literacy with the Digital Training and Engagement Manager and Group CCIO
- Ensure that relevant professional stakeholders are consulted and engaged in the design, delivery and evaluation of clinical information systems and that prioritisation of developments is clinically-led by the appropriate clinical/professional groups
- Actively seek views from multi-disciplinary, clinical, administrative and operational colleagues and teams in the development of high quality and innovative clinical information systems that assist clinicians in their delivery of care
- Act as an advocate for digital solutions as an enabler for safe and effective care
- Convey and receive highly complex, highly sensitive and possibly highly contentious information
- Ability and capacity to quickly absorb and understand large amounts of complex, information whether in written, verbal, numerical, analytical and electronic forms
- Act on own initiative to deal with contentious and sensitive issues
- Work with the Group CCIO and Digital Training and Engagement Manager to develop SOPs/FAQs for clinical engagement
Communication/ relationships
- Establish excellent relationships with Digital teams, staff at all levels and external bodies which will support the implementation of collaborative working through leadership, motivation and inspiration of others
- To participate as a Digital Responder with the Digital teams and actively support all staff with digital queries
- Provide leadership and direction across situations where highly complex ideas or concepts need to be conveyed and implemented across the organisation in easily understood language
- Use well developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance, thus drawing on the highest level of interpersonal communication skills.
- Produce and deliver where required formal comprehensive reports to relevant clinical Boards
- Support the patient voice by working with trust/ group leads to continuously encourage digital volunteers and patient representation in line with the demographic of the population UHN serves
Partnership working
- To work in partnership with wider system leadership structures in supporting collaboration across KGH and NGH and wider ICS/East Midlands Acute Provider Network
- To represent the Group locally, regionally and nationally where required
Innovation
- Challenge the clinical community to identify areas to try out new ideas in a safe way, seeking to define emergent approaches to digital delivery that can be implemented
- Identify areas where innovative digital solutions would improve patient care and efficiencies and promote others to do the same
- Promote the development and implementation of artificial intelligence within the Group to drive excellent patient care
- Support digital research and innovation strategies
For further details please see detailed job description and person specification
Person Specification
Education, Training & Qualifications
Essential
- Registered healthcare professional with current UK registration
- Educated to Masters level or equivalent level or equivalent experience working at a senior level in a complex environment
Desirable
- Member of British Computer Society (BCS)
- Advanced practice, other post registration qualification
- Recognised national leadership programme completion with portfolio of evidence to support achievements
- Postgraduate Diploma in Digital Health Leadership (NHS Digital Leadership Academy)
- Postgraduate Qualification in Digital Systems or other area within technology
- Experienced CSO with accredited qualification
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Experience in digital, leading implementation of complex digital programmes (for example EPR)
- Experience in leading and managing delivery of effective, safe clinical system implementation with proven benefits for patient care using recognised methodologies
- Experience of supporting digital transformation change, including as-is and to-be process mapping in a clinical setting
- Experience of strategic thinking
- Experience motivating, managing and developing high-performing teams
- Extensive experience in clinical team management position and working at a manager level
- Experience in clinical practice as a registered healthcare professional and evidence of working effectively across a range of clinical settings within a MDT
- Supporting with risk management and incident investigation in association to quality governance
- Working knowledge of relevant UK legislation relating to digital systems
- Experience in producing high quality documentation
- Experience of managing senior stakeholders
- Demonstrates use of own judgement of resolve complex issues
Desirable
- Experience of creating capability programmes to support development of digital literacy within organisation
- Experience of representing organisation at local, regional and national levels
Skills
Essential
- Advanced ability to build relationships, influence and persuade, at different levels within the organisation and with external parties. Highly developed persuasive, motivational, negotiation, influencing, emphatic skills - with ability to erode barriers to change acceptance
- Ability to provide direction and influence where highly complex or contentious concepts need to be understood and accepted
- Competent in producing variety of communication materials including Board reports
- Ability to interpret reports often with complex information and advise managers on likely problem areas using narrative and graphical presentations
- Able to test new systems and products and evaluate effectiveness of clinical system design
- Ability to offer expert clinical advise and recommendations to support delivery of significant transformational change
- Ability to apply appropriate project management methodologies according to the risk, scope and scale of a project
- Ability to self-motivate and work on own initiative and organise own workload and that of the team to operate effectively
- Ability to adopt an adaptive leadership style to deliver strategic programmes in a politically sensitive and complex environment
- Excellent interpersonal skills, including development and coaching, and managing performance effectively.
- Excellent communication skills with a range of people from a variety of disciplines regarding a range of business or technical matters
- Excellent writing and oral skills, including preparation of formal reports and training materials
- To work independently and as part of a team, managing personal workload and conflicting priorities
Key Competencies/ Personal Qualities & Attributes
Essential
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Able to perform confidently in stressful situations and handle criticism and challenging individuals
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Positive team focus and effective leadership style which is adaptable dependent upon required situation
- Demonstratable passion for safe and effective healthcare
- Proven track record of successful working with different staff groups
- Ability to communicate to clinical, operational and administrative staff in an out-going, professional and confident manner, using persuasion, negotiation and training skills, in order to implement and train on digital clinical systems
Person Specification
Education, Training & Qualifications
Essential
- Registered healthcare professional with current UK registration
- Educated to Masters level or equivalent level or equivalent experience working at a senior level in a complex environment
Desirable
- Member of British Computer Society (BCS)
- Advanced practice, other post registration qualification
- Recognised national leadership programme completion with portfolio of evidence to support achievements
- Postgraduate Diploma in Digital Health Leadership (NHS Digital Leadership Academy)
- Postgraduate Qualification in Digital Systems or other area within technology
- Experienced CSO with accredited qualification
Knowledge & Experience
Essential
- Evidence of continuing professional development
- Experience in digital, leading implementation of complex digital programmes (for example EPR)
- Experience in leading and managing delivery of effective, safe clinical system implementation with proven benefits for patient care using recognised methodologies
- Experience of supporting digital transformation change, including as-is and to-be process mapping in a clinical setting
- Experience of strategic thinking
- Experience motivating, managing and developing high-performing teams
- Extensive experience in clinical team management position and working at a manager level
- Experience in clinical practice as a registered healthcare professional and evidence of working effectively across a range of clinical settings within a MDT
- Supporting with risk management and incident investigation in association to quality governance
- Working knowledge of relevant UK legislation relating to digital systems
- Experience in producing high quality documentation
- Experience of managing senior stakeholders
- Demonstrates use of own judgement of resolve complex issues
Desirable
- Experience of creating capability programmes to support development of digital literacy within organisation
- Experience of representing organisation at local, regional and national levels
Skills
Essential
- Advanced ability to build relationships, influence and persuade, at different levels within the organisation and with external parties. Highly developed persuasive, motivational, negotiation, influencing, emphatic skills - with ability to erode barriers to change acceptance
- Ability to provide direction and influence where highly complex or contentious concepts need to be understood and accepted
- Competent in producing variety of communication materials including Board reports
- Ability to interpret reports often with complex information and advise managers on likely problem areas using narrative and graphical presentations
- Able to test new systems and products and evaluate effectiveness of clinical system design
- Ability to offer expert clinical advise and recommendations to support delivery of significant transformational change
- Ability to apply appropriate project management methodologies according to the risk, scope and scale of a project
- Ability to self-motivate and work on own initiative and organise own workload and that of the team to operate effectively
- Ability to adopt an adaptive leadership style to deliver strategic programmes in a politically sensitive and complex environment
- Excellent interpersonal skills, including development and coaching, and managing performance effectively.
- Excellent communication skills with a range of people from a variety of disciplines regarding a range of business or technical matters
- Excellent writing and oral skills, including preparation of formal reports and training materials
- To work independently and as part of a team, managing personal workload and conflicting priorities
Key Competencies/ Personal Qualities & Attributes
Essential
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Able to perform confidently in stressful situations and handle criticism and challenging individuals
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Positive team focus and effective leadership style which is adaptable dependent upon required situation
- Demonstratable passion for safe and effective healthcare
- Proven track record of successful working with different staff groups
- Ability to communicate to clinical, operational and administrative staff in an out-going, professional and confident manner, using persuasion, negotiation and training skills, in order to implement and train on digital clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
