Job summary
A great opportunity has arisen to join the payroll team for Northampton General Hospital.
The team comprises of a Payroll Systems Manager, a Payroll Team Leader, 2 Payroll Officers and 2 Payroll Support Officers (one of which is this post).
Payroll sits within the People Division (formally HR) and is based at the main hospital site.
There is a requirement to work in the office to support the team and to provide face to face & phone customer service to staff who have queries and questions around their pay.
There are lots of strict/tight deadlines to meet, but the whole team work together supporting one another to meet these deadlines . It is a fast paced environment with lots going on all the time to ensure that staff receive their pay.
Main duties of the job
This role is to provide direct support to the payroll officers to ensure an efficient and effective service to all customers and clients of the payroll service. Ensure that data is input and maintained to an accurate standard within strict deadlines and promote Payroll as an efficient and customer oriented service.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals
Job description
Job responsibilities
- To be responsible for supporting the relevant payroll officer in all areas of payroll making use of ESR to amend employee fixed data
- Learn and develop payroll and pensions knowledge such that all new starter, termination and notification of change forms are effectively recorded within ESR with the desired output.
- Provide full support to the corresponding payroll officer with all input into all systems used within the payroll department. This is including but not limited to ESR, Assure Expenses, 247 and Patchwork.
- Input of weekly pay details in conjunction with the other Payroll Support Officers
- Complete variable data input as required.
- Complete processes provided by the payroll officer and team leader to ensure accurate data recording is maintained
- To assist the payroll officer with less complicated calculations in respect of overpayments and payroll adjustments.
- Use initiative to suggest differing ways of working by raising them to the team leader if beneficial.
- To be responsible for tracing all documentation received without identification using discretion to which method of communication is most relevant.
- To respond to face to face, telephone or written requests for earnings details from employees and Trust managers, the post holder would be expected to seek assistance from the relevant Payroll Officer as necessary.
- To provide written responses to requests for earnings details from mortgage companies, councils, courts, CSA, etc. as required ensuring the employees consent is supplied as necessary to ensure compliance with the Data protection act.
- Organising and preparing confidential tax documentation for distribution along with any ad hoc attachments.
- To utilise Microsoft office to support day to day operations
- Be fully conversant in Agenda for Change and Medical and Dental terms and conditions.
- To ensure that at least 10% of allocated work is checked to ensure accuracy.
- To be the first point of contact for incoming telephone calls, dealing with the enquiry or forwarding to the relevant person to action, in a customer oriented, timely and accurate manner.
- To demonstrate own tasks and duties to new/less experienced members of staff.
- To draw to the appropriate Managers attention any need to depart from Payroll protocols and regulations.
- To act at all times in accordance with departmental procedures and to comply with Standing Financial Instructions and general rules as issued.
- To collate information from electronic and manual payroll records as requested and pass to relevant section or department.
Job description
Job responsibilities
- To be responsible for supporting the relevant payroll officer in all areas of payroll making use of ESR to amend employee fixed data
- Learn and develop payroll and pensions knowledge such that all new starter, termination and notification of change forms are effectively recorded within ESR with the desired output.
- Provide full support to the corresponding payroll officer with all input into all systems used within the payroll department. This is including but not limited to ESR, Assure Expenses, 247 and Patchwork.
- Input of weekly pay details in conjunction with the other Payroll Support Officers
- Complete variable data input as required.
- Complete processes provided by the payroll officer and team leader to ensure accurate data recording is maintained
- To assist the payroll officer with less complicated calculations in respect of overpayments and payroll adjustments.
- Use initiative to suggest differing ways of working by raising them to the team leader if beneficial.
- To be responsible for tracing all documentation received without identification using discretion to which method of communication is most relevant.
- To respond to face to face, telephone or written requests for earnings details from employees and Trust managers, the post holder would be expected to seek assistance from the relevant Payroll Officer as necessary.
- To provide written responses to requests for earnings details from mortgage companies, councils, courts, CSA, etc. as required ensuring the employees consent is supplied as necessary to ensure compliance with the Data protection act.
- Organising and preparing confidential tax documentation for distribution along with any ad hoc attachments.
- To utilise Microsoft office to support day to day operations
- Be fully conversant in Agenda for Change and Medical and Dental terms and conditions.
- To ensure that at least 10% of allocated work is checked to ensure accuracy.
- To be the first point of contact for incoming telephone calls, dealing with the enquiry or forwarding to the relevant person to action, in a customer oriented, timely and accurate manner.
- To demonstrate own tasks and duties to new/less experienced members of staff.
- To draw to the appropriate Managers attention any need to depart from Payroll protocols and regulations.
- To act at all times in accordance with departmental procedures and to comply with Standing Financial Instructions and general rules as issued.
- To collate information from electronic and manual payroll records as requested and pass to relevant section or department.
Person Specification
Education, Training and Qualifications
Essential
- Minimum of 5 GCSE's at Grade C or above including English and Maths.
- NVQ level 2 or equivalent admin/clerical experience
- ECDL or equivalent computer skills
Knowledge and Experience
Essential
- At least 6 months experience of working in a busy office environment.
- Input of data into computer systems
- Previous experience of working in payroll within a large organisation
- Ability to use Microsoft Office programs including Word, Excel and outlook
- An awareness of local, national and statutory payroll regulations
Desirable
- Working knowledge of NHS terms and conditions
- Working knowledge of ESR (Oracle)
- Agenda for Change and M&D terms and conditions knowledge
Skills
Essential
- Demonstrate awareness of customer focussed services
- Ability to use relevant computerised applications to input data, retrieve and manipulate data
- Able to perform arithmetical calculations using a calculator if necessary
- Ability to prioritise workload and meet strict deadlines
- Ability to work on own initiative as well as part of a team
- High levels of integrity
Person Specification
Education, Training and Qualifications
Essential
- Minimum of 5 GCSE's at Grade C or above including English and Maths.
- NVQ level 2 or equivalent admin/clerical experience
- ECDL or equivalent computer skills
Knowledge and Experience
Essential
- At least 6 months experience of working in a busy office environment.
- Input of data into computer systems
- Previous experience of working in payroll within a large organisation
- Ability to use Microsoft Office programs including Word, Excel and outlook
- An awareness of local, national and statutory payroll regulations
Desirable
- Working knowledge of NHS terms and conditions
- Working knowledge of ESR (Oracle)
- Agenda for Change and M&D terms and conditions knowledge
Skills
Essential
- Demonstrate awareness of customer focussed services
- Ability to use relevant computerised applications to input data, retrieve and manipulate data
- Able to perform arithmetical calculations using a calculator if necessary
- Ability to prioritise workload and meet strict deadlines
- Ability to work on own initiative as well as part of a team
- High levels of integrity
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
