Job summary
Integrated Surgery are looking for a friendly, hardworking and enthusiastic person to join our Admissions Team as an Inpatient Waiting List Coordinator.
You will need strong organisation and communication skills and must be able to demonstrate experience of working under pressure and to tight deadlines.
Main duties of the job
You will be responsible for booking patient dates for their operations and ensuring that all clinical activity is recorded accurately.
Excellent organisational and interpersonal skills will be required for this post, as you will be expected to communicate well with patients and all levels of staff.
There may also be a requirement for you to cover the reception area, at times.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Assist with the effective management of patient pathways by ensuring that all necessary surgical admission appointments are arranged on time, preoperative and diagnostics tests are processed as requested and that patients receive timely treatment, thus meeting the Trust and national standards.
Assist with the coordination of theatre lists to ensure effective time management and maximum theatre capacity utilisation, working with your named consultant teams.
Assist the process of patient tracking and validation by ensuring the relevant databases and patient information systems are up to date.
Ensure patients notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.
Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.
Provide general administrative services including photocopying, filing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross referenced whenever necessary.
Deal with enquiries on behalf of the Clinical Teams, within agreed limits, and take appropriate action.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises and provide crosscover within the team during absence.
Job description
Job responsibilities
Assist with the effective management of patient pathways by ensuring that all necessary surgical admission appointments are arranged on time, preoperative and diagnostics tests are processed as requested and that patients receive timely treatment, thus meeting the Trust and national standards.
Assist with the coordination of theatre lists to ensure effective time management and maximum theatre capacity utilisation, working with your named consultant teams.
Assist the process of patient tracking and validation by ensuring the relevant databases and patient information systems are up to date.
Ensure patients notes are correctly completed with the patient details and accurate copies of investigative reports and correspondence are filed in medical records case notes, following laid down guidelines.
Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.
Provide general administrative services including photocopying, filing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross referenced whenever necessary.
Deal with enquiries on behalf of the Clinical Teams, within agreed limits, and take appropriate action.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises and provide crosscover within the team during absence.
Person Specification
Knowledge and Experience
Essential
- Able to work to deadlines and targets
- Experience of working within the NHS
Desirable
- RTT Knowledge
- Previous experience of managing waiting lists
Key Competencies/Personal Qualities and Attributes
Essential
- Ability to work on own initiative or as part of a team
- Self-motivated
- Understand the need for confidentiality
- High level of concentration
- Approachable and supportive to others
Skills
Essential
- Ability to communicate effectively, both orally and written
- Ability to work accurately and flexibly
- Able to prioritise own work
- Excellent organisational skills
Education, Training and Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training or experience
Person Specification
Knowledge and Experience
Essential
- Able to work to deadlines and targets
- Experience of working within the NHS
Desirable
- RTT Knowledge
- Previous experience of managing waiting lists
Key Competencies/Personal Qualities and Attributes
Essential
- Ability to work on own initiative or as part of a team
- Self-motivated
- Understand the need for confidentiality
- High level of concentration
- Approachable and supportive to others
Skills
Essential
- Ability to communicate effectively, both orally and written
- Ability to work accurately and flexibly
- Able to prioritise own work
- Excellent organisational skills
Education, Training and Qualifications
Essential
- Educated to GCSE level or equivalent level of education, training or experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
