Job summary
Are you looking for your next challenge in digital?
We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
The EPR Project Manager (fixed term, post holder) will play a pivotal role in the implementation of the Trust's EPR, managing the successful delivery of one or more of the modules that, together, make up the overall EPR. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.
Fixed term/secondment opportunity
Main duties of the job
The primary purpose of this role is to oversee the implementation of one, or more, modules that make up the EPR. Project managers will maintain detailed project plans, ensure stakeholders are engaged, ensure that risks are managed appropriately, and provide reporting into the EPR governance structure.
The post holder must be experienced in managing complex change programmes and be competent with technology-enabled service re-design and service transformation. Experience of working with agile methodologies will be an advantage.
Travel to the hospital site will be required.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Project Management
- Develop, lead and manage the delivery of projects associated with the EPR Programme, with varying levels of size and complexity ensuring that they do not have an adverse impact on patient care and quality
- Promote and practice agile methodologies in delivery of digital projects
- Report regularly on project performance, risk management and financial control
- Create and deliver project work plans and revise as appropriate to meet changing needs and requirements, working to agile principles
- Ensure that benefits identification and management processes are integral to the management of projects
- To identify, plan and manage project resources to meet all key milestones and assign responsibilities accordingly
- Identify risks and issues, reporting and responding to them in an appropriate manner through the EPR programme governance, escalating as required. This includes the development of contingency plans
- Understand and mitigate complex issues that arise across various workstreams
- Ensure project documents are complete, current, and appropriately stored. Documentation should include new information flows, system processes and business practices. Ensure reporting is developed for governance
- Work closely with relevant stakeholders with effectiveness and efficiency to enable the project(s) to be implemented on time and within budget. Work with the EPR Programme Lead to manage budgets at a project / module level
- Ensuring that business as usual is maintained during the transition to new systems, and that any changes are effectively integrated into the procedures within clinical areas
- Actively contribute to the realisation of benefits from delivering different ways of working enabled by delivery of the system
- Interpret national guidelines and policies and communicate and ensure alignment with project delivery
- Identify project resources required to successfully deliver change within each project and liaise with relevant Manager(s) to ensure availability and allocation
- Manages project auditing and ensure lessons learned are recorded and enforced for best practice
- Proactively manage changes in project scope, identify potential crisis and devise contingency plans in conjunction with appropriate colleagues
- Develop and providing key operational management data and project reports, for review and use by the necessary Programme Board
- To foster a culture that values respect, teamwork and excellence in all aspects of the delivery of patient care
Communication
- Communicate clearly, concisely and persuasively, verbally and in writing
- Communicate contentious and sensitive information appropriately
- Deliver highly complex presentations to various Trust level staff
- Work in collaboration with users to understand their needs and ensure digital products meet their needs and provide benefits for organisation, staff and patients
- Identify where existing clinical and administrative policies and working practices will need to change in order to maximise the benefit of these new digital systems and work collaboratively with staff in order to do this
- Use developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance of projects, thus drawing on the highest level of interpersonal communication skills
- Ensure stakeholder agreement to benefits and changes to ways of working
- Ensure that all staff affected by the project receives adequate training in new systems / new ways of working
- Communicate project progress to stakeholders
- Communicate risks by escalation as required in an appropriate manner
- Negotiate flexibly to ensure the best outcome for the patient and service staff
- Communicate effectively with staff at all levels, external service provider representatives, and peer NHS organisation representatives
- Use appropriate technologies and techniques; communicate Digital issues to a wide range audience, internal and/or external members, and providing guidance and Digital concepts
Financial Management
- Produce written material and budgetary reports including for benefits realisation in conjunction with EPR PMO Lead
- Monitor and manage budget and expenditure for their associated project and reporting progress to the EPR PMO Lead
Professional/Personal Development
- The post holder will need to develop and maintain their own knowledge of developments and legislation relevant to the service area and ensure that each function reflects current professional guidance and standards
- The post holder will take responsibility for his or her own professional development, identifying training and educational needs and agreeing ways of addressing these with the EPR Programme Manager.
Job description
Job responsibilities
Project Management
- Develop, lead and manage the delivery of projects associated with the EPR Programme, with varying levels of size and complexity ensuring that they do not have an adverse impact on patient care and quality
- Promote and practice agile methodologies in delivery of digital projects
- Report regularly on project performance, risk management and financial control
- Create and deliver project work plans and revise as appropriate to meet changing needs and requirements, working to agile principles
- Ensure that benefits identification and management processes are integral to the management of projects
- To identify, plan and manage project resources to meet all key milestones and assign responsibilities accordingly
- Identify risks and issues, reporting and responding to them in an appropriate manner through the EPR programme governance, escalating as required. This includes the development of contingency plans
- Understand and mitigate complex issues that arise across various workstreams
- Ensure project documents are complete, current, and appropriately stored. Documentation should include new information flows, system processes and business practices. Ensure reporting is developed for governance
- Work closely with relevant stakeholders with effectiveness and efficiency to enable the project(s) to be implemented on time and within budget. Work with the EPR Programme Lead to manage budgets at a project / module level
- Ensuring that business as usual is maintained during the transition to new systems, and that any changes are effectively integrated into the procedures within clinical areas
- Actively contribute to the realisation of benefits from delivering different ways of working enabled by delivery of the system
- Interpret national guidelines and policies and communicate and ensure alignment with project delivery
- Identify project resources required to successfully deliver change within each project and liaise with relevant Manager(s) to ensure availability and allocation
- Manages project auditing and ensure lessons learned are recorded and enforced for best practice
- Proactively manage changes in project scope, identify potential crisis and devise contingency plans in conjunction with appropriate colleagues
- Develop and providing key operational management data and project reports, for review and use by the necessary Programme Board
- To foster a culture that values respect, teamwork and excellence in all aspects of the delivery of patient care
Communication
- Communicate clearly, concisely and persuasively, verbally and in writing
- Communicate contentious and sensitive information appropriately
- Deliver highly complex presentations to various Trust level staff
- Work in collaboration with users to understand their needs and ensure digital products meet their needs and provide benefits for organisation, staff and patients
- Identify where existing clinical and administrative policies and working practices will need to change in order to maximise the benefit of these new digital systems and work collaboratively with staff in order to do this
- Use developed persuasive, motivational, negotiating, influencing empathetic and / or reassurance skills especially when required to overcome significant barriers to acceptance of projects, thus drawing on the highest level of interpersonal communication skills
- Ensure stakeholder agreement to benefits and changes to ways of working
- Ensure that all staff affected by the project receives adequate training in new systems / new ways of working
- Communicate project progress to stakeholders
- Communicate risks by escalation as required in an appropriate manner
- Negotiate flexibly to ensure the best outcome for the patient and service staff
- Communicate effectively with staff at all levels, external service provider representatives, and peer NHS organisation representatives
- Use appropriate technologies and techniques; communicate Digital issues to a wide range audience, internal and/or external members, and providing guidance and Digital concepts
Financial Management
- Produce written material and budgetary reports including for benefits realisation in conjunction with EPR PMO Lead
- Monitor and manage budget and expenditure for their associated project and reporting progress to the EPR PMO Lead
Professional/Personal Development
- The post holder will need to develop and maintain their own knowledge of developments and legislation relevant to the service area and ensure that each function reflects current professional guidance and standards
- The post holder will take responsibility for his or her own professional development, identifying training and educational needs and agreeing ways of addressing these with the EPR Programme Manager.
Person Specification
skills
Essential
- Ability to respond to shifting priorities, demands and timescales through analytical and problem-solving capabilities
- Able to articulate or document highly complicated clinical concepts in a way that is accessible to people from a non-clinical background
- Ability to work well from a predominantly computer-based environment with use of VDU
- Comfortable working in unpredictable / reactive environments
- Able to effectively prioritise and execute tasks in a high-pressure environment
- Ability to work independently and in a team orientated, collaborative environment
- Have excellent time management
- Have excellent written and verbal communication skills
- Ability to engage and drive tangible outcomes from a wide variety of team members and stakeholders
- Highly skilled in suite of Microsoft Office programmes, particularly PowerPoint and Excel. Evidence of proficiency in these programmes will be required at interview
- Excellent organisational skills and ability to manage a large complex workload whilst delivering to tight deadlines
- Emotionally intelligent, strong insight and ability to establish credibility quickly and build strong relationships with all levels of internal and external stakeholders
- Experienced user of clinical digital information systems
- Capacity to identify problems in order of importance and develop actions to address these
Desirable
- Methodical approach to problem solving
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Communicate clearly, concisely and persuasively, verbally and in writing
- Communicate contentious and sensitive information appropriately
- Deliver highly complex presentations to various Trust level staff
- Well-developed emotional intelligence
- Effective leadership qualities which engender confidence and respect
- Integrity and personal credibility
- Strives for excellence
- Ability to be flexible and respond to the needs of the organisation
- Confident, enthusiastic and Self-motivated and able to motivate others to achieve a high level of performance
- Ability to work with minimal or no supervision
- Ability to work under pressure and meet deadlines where there are competing demands
- Proactive and solution focused
- Emotionally resilient
- Politically astute
- Ability to concentrate for extended periods to enable effective planning of complex Digital programmes or projects
- Ability to travel to the Northampton Hospital site and to other sites across the Group
Knowledge and Experience
Essential
- Experience of managing complex projects
- Solid organisational skills including attention to detail and multi-tasking skills
- Experience of working with teams and individuals from both technical and non-technical backgrounds to solve Digital problems
- Knowledge and experience of hospital or related clinical working practices and clinical systems, gained by working in the NHS
- Experience and knowledge of formal project management methodologies
- A proven track record of delivering objectives on time and within budget
- Collaborative working to agree project plans and to maintain adherence to plans
- Sound experience and understanding of risk
- Management and strategic importance of risk identification and clarification
- Confidence in providing advice and constructive challenge at senior level
- Considerable experience in stakeholder management and engagement
- Experience of dealing with complex/sensitive issues
Desirable
- Understanding of EPR implementation, the benefits this provides to a Trust, in addition to a wider knowledge of Digital healthcare
- Knowledge in projects with sizable elements of organisational change
- Experience of operating in an agile environment
Educated to degree level or equivalent level of education, training or experience
Essential
- Educated to degree level or equivalent level of education, training or experience
- Evidence of continuous professional development or further study to postgraduate degree level or equivalent
- Qualified at Practitioner level of a recognised Project or Change Management methodology (e.g. PRINCE2, Agile, LEAN)
Desirable
- Post-registration/ Postgraduate management qualification or equivalent
Person Specification
skills
Essential
- Ability to respond to shifting priorities, demands and timescales through analytical and problem-solving capabilities
- Able to articulate or document highly complicated clinical concepts in a way that is accessible to people from a non-clinical background
- Ability to work well from a predominantly computer-based environment with use of VDU
- Comfortable working in unpredictable / reactive environments
- Able to effectively prioritise and execute tasks in a high-pressure environment
- Ability to work independently and in a team orientated, collaborative environment
- Have excellent time management
- Have excellent written and verbal communication skills
- Ability to engage and drive tangible outcomes from a wide variety of team members and stakeholders
- Highly skilled in suite of Microsoft Office programmes, particularly PowerPoint and Excel. Evidence of proficiency in these programmes will be required at interview
- Excellent organisational skills and ability to manage a large complex workload whilst delivering to tight deadlines
- Emotionally intelligent, strong insight and ability to establish credibility quickly and build strong relationships with all levels of internal and external stakeholders
- Experienced user of clinical digital information systems
- Capacity to identify problems in order of importance and develop actions to address these
Desirable
- Methodical approach to problem solving
Key Competencies/Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users
- Communicate clearly, concisely and persuasively, verbally and in writing
- Communicate contentious and sensitive information appropriately
- Deliver highly complex presentations to various Trust level staff
- Well-developed emotional intelligence
- Effective leadership qualities which engender confidence and respect
- Integrity and personal credibility
- Strives for excellence
- Ability to be flexible and respond to the needs of the organisation
- Confident, enthusiastic and Self-motivated and able to motivate others to achieve a high level of performance
- Ability to work with minimal or no supervision
- Ability to work under pressure and meet deadlines where there are competing demands
- Proactive and solution focused
- Emotionally resilient
- Politically astute
- Ability to concentrate for extended periods to enable effective planning of complex Digital programmes or projects
- Ability to travel to the Northampton Hospital site and to other sites across the Group
Knowledge and Experience
Essential
- Experience of managing complex projects
- Solid organisational skills including attention to detail and multi-tasking skills
- Experience of working with teams and individuals from both technical and non-technical backgrounds to solve Digital problems
- Knowledge and experience of hospital or related clinical working practices and clinical systems, gained by working in the NHS
- Experience and knowledge of formal project management methodologies
- A proven track record of delivering objectives on time and within budget
- Collaborative working to agree project plans and to maintain adherence to plans
- Sound experience and understanding of risk
- Management and strategic importance of risk identification and clarification
- Confidence in providing advice and constructive challenge at senior level
- Considerable experience in stakeholder management and engagement
- Experience of dealing with complex/sensitive issues
Desirable
- Understanding of EPR implementation, the benefits this provides to a Trust, in addition to a wider knowledge of Digital healthcare
- Knowledge in projects with sizable elements of organisational change
- Experience of operating in an agile environment
Educated to degree level or equivalent level of education, training or experience
Essential
- Educated to degree level or equivalent level of education, training or experience
- Evidence of continuous professional development or further study to postgraduate degree level or equivalent
- Qualified at Practitioner level of a recognised Project or Change Management methodology (e.g. PRINCE2, Agile, LEAN)
Desirable
- Post-registration/ Postgraduate management qualification or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
