Job summary
We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally-leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.
As an Associate Digital Trainer you will report into the Lead Digital Trainer and be responsible for providing training support with the training team for the Northamptonshire General Hospital (NGH) Electronic Patient Record (EPR) Programme. As part of a dynamic and agile team that is committed to our Vision 'Dedicated to Excellence', you will have significant personal opportunities to grow and develop, as well as to tangibly impact how care is delivered in the future.
Main duties of the job
The primary purpose of this role is to educate all staff to effectively utilise new technology which will directly, and fundamentally, alter their existing roles in a rapidly changing environment. This can result in staff feeling insecure within the organisation and within their role. The challenge is to influence their attitude toward Digital in a positive way and support them successfully through the changes.
You will be support the efficient scoping, creation and training for clinical and non-clinical applications, focusing on the delivery to internal service level agreements.
You will manage your own workload under supervision only where needed, escalating issues and risks and issues where appropriate.
You will develop your skills to be able to act as an SME for the systems workflows, supporting the Lead Digital Trainer and Engagement and Optimisation Specialist where appropriate.
Travel to the hospital site will be required.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
Key deliverables:
- As you develop your knowledge you will provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
- Create training content in line with the overarching training framework and successfully deliver this in in conjunction with the digital training team, seeking support only as necessary.
- You will propose the individual training approach for each project allocated to yourself and deliver within timeframe agreed and review through reflective sessions post go live. You will manage your activity on a daily basis, escalating risks and issues where appropriate. You will contribute to business cases and support longer term business planning where appropriate.
- Propose improvement to training provision, recommending and implementing improvements to training plans and lead on elements of this as designated by the Lead Digital Trainer.
- Delivery of Business as Usual training plans, carrying out regular reviews to ensure training is fit for purpose and meeting the needs of the diverse range of clinicians.
- Train as part of the delivery of the regular large intake volumes throughout the year, ensuring staff have access to training in a timely manner.
- You will act as an SME for the systems workflows, supporting the Training and Engagement Manager and Engagement and Optimisation Specialist where appropriate.
- Support the Digital Academy under direction of Lead Digital Trainer
- Collaborate with the digital teams and clinical users in relation to the implementation of electronic patient records and diagnostic systems within the Trust
- Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
Training delivery and Support
- Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available.
- Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
- Provide technical and professional advice regarding Clinical Applications training.
- Ensure training booking systems processes are up to date
- Provide the content for the training prospectus within your area of responsibility and publicise training courses available.
- Propose improvements and content which will contribute to the planning of flexible training delivery methods to meet the users varying needs and time constraints.
- Understand the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.
- Develop training materials, user manuals and guidance notes for Trust information systems.
- Ensure the flexible training delivery methods you use meet the users varying needs and time constraints.
- Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
- Using initiative to plan your designated work to ensure effective training delivery, exercising judgement and discretion to resolve issues seeking support only when necessary
- Trouble shooting technical difficulties which impact on the clinical systems.
- Develop training theory and knowledge that you will apply to all aspects of your role.
- To train and provide support and guidance to staff on Microsoft Office products.
- To be responsible for thorough preparation prior to each training session i.e. incorporating local processes into lesson plans for each trainee and preparing the Training system accordingly
Leadership
- Provide support to other members of the team.
- Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.
- Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and National priorities and initiatives, and leading digital techniques.
- Liaise with user departments and attend meetings requiring training input.
- Work closely with and support other members of the training team and provide cover as and when required.
- Proactive approach to addressing identified training issues and retraining where necessary.
Performance
- Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.
- Propose improvement to systems that are in place and implement in your area of responsibility in order to provide efficient and optimised digital services.
- Ensure the training statistics are readily available for project delivery
- Ensure ESR is updated and staff records are accurate.
Policies and Procedures
- Through review with the team, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, for training and delivery). Ensure that policies are kept up to date, are in line with National policy, standards, and guidance, and comply with all relevant legislative requirements.
Communication
- Develop communication messages for projects and general digital communications, creating content for the digital newsletter.
- Develop good relationships with system users, being able to convey complex information to them in plain English to ensure training delivery is always accessible to all.
- Build good relationships and ensure effective IT partnerships with other organisations across the ICS, locally, regionally and nationally.
- You will be able to communicate complex application based issues with clinicians, using plain English to enable training delivery in a tailored supportive manner.
Role Requirements
- Frequent VDU use is required for this post for extended periods throughout the day.
- High levels of concentration will be required on a wide variety of issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action.
- There will also be a requirement to present information at meetings which will require the individual to have a high level of concentration to ensure that there is active engagement in the subject matter at hand.
- Exposure to unpleasant working conditions or hazards is rare.
- We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group
- Office conditions, with an occasional requirement to travel between sites in this role (for example, to support go lives of projects; an unforeseen level of absence at one site; support training or onboarding of new starters; team workshops etc.)
Job description
Job responsibilities
Key deliverables:
- As you develop your knowledge you will provide efficient, integrated and customer-focused training to all staff, delivering excellent customer service, supporting team to ensure that services provided across the group are and continue to be effective, meet the clinical and business needs of the Group, and represent best value for money.
- Create training content in line with the overarching training framework and successfully deliver this in in conjunction with the digital training team, seeking support only as necessary.
- You will propose the individual training approach for each project allocated to yourself and deliver within timeframe agreed and review through reflective sessions post go live. You will manage your activity on a daily basis, escalating risks and issues where appropriate. You will contribute to business cases and support longer term business planning where appropriate.
- Propose improvement to training provision, recommending and implementing improvements to training plans and lead on elements of this as designated by the Lead Digital Trainer.
- Delivery of Business as Usual training plans, carrying out regular reviews to ensure training is fit for purpose and meeting the needs of the diverse range of clinicians.
- Train as part of the delivery of the regular large intake volumes throughout the year, ensuring staff have access to training in a timely manner.
- You will act as an SME for the systems workflows, supporting the Training and Engagement Manager and Engagement and Optimisation Specialist where appropriate.
- Support the Digital Academy under direction of Lead Digital Trainer
- Collaborate with the digital teams and clinical users in relation to the implementation of electronic patient records and diagnostic systems within the Trust
- Champion and role model the Groups values and behaviours and support others in doing so to deliver the Group Vision and Mission successfully
Training delivery and Support
- Advise clinical and admin users on the most effective, safe and efficient use of the Clinical Applications available.
- Identify, in conjunction with stakeholders, any clinical risks associated with the use of Clinical Applications and electronic patient records.
- Provide technical and professional advice regarding Clinical Applications training.
- Ensure training booking systems processes are up to date
- Provide the content for the training prospectus within your area of responsibility and publicise training courses available.
- Propose improvements and content which will contribute to the planning of flexible training delivery methods to meet the users varying needs and time constraints.
- Understand the current clinical information systems and the processes involved in their use across the Trust and adapt this knowledge to learning replacement and new systems introduced.
- Develop training materials, user manuals and guidance notes for Trust information systems.
- Ensure the flexible training delivery methods you use meet the users varying needs and time constraints.
- Ensure the Clinical Safety Management system is followed and all clinical risks are assessed in conjunction with the Clinical Safety Officer
- Using initiative to plan your designated work to ensure effective training delivery, exercising judgement and discretion to resolve issues seeking support only when necessary
- Trouble shooting technical difficulties which impact on the clinical systems.
- Develop training theory and knowledge that you will apply to all aspects of your role.
- To train and provide support and guidance to staff on Microsoft Office products.
- To be responsible for thorough preparation prior to each training session i.e. incorporating local processes into lesson plans for each trainee and preparing the Training system accordingly
Leadership
- Provide support to other members of the team.
- Work closely with the Digital Transformation and Innovation services on upgrades and policies/procedures.
- Contribute to the development and implementation of the Group Digital Strategy, in line with Group, Trust and National priorities and initiatives, and leading digital techniques.
- Liaise with user departments and attend meetings requiring training input.
- Work closely with and support other members of the training team and provide cover as and when required.
- Proactive approach to addressing identified training issues and retraining where necessary.
Performance
- Adhere to performance standards for your service area, including KPIs, monitor achievement against these, review working practices and devise improved ways of working where necessary to enhance the efficiency and effectiveness of services delivered.
- Propose improvement to systems that are in place and implement in your area of responsibility in order to provide efficient and optimised digital services.
- Ensure the training statistics are readily available for project delivery
- Ensure ESR is updated and staff records are accurate.
Policies and Procedures
- Through review with the team, propose changes and support the maintenance of up to date policies, guidelines, standard operating procedures, for training and delivery). Ensure that policies are kept up to date, are in line with National policy, standards, and guidance, and comply with all relevant legislative requirements.
Communication
- Develop communication messages for projects and general digital communications, creating content for the digital newsletter.
- Develop good relationships with system users, being able to convey complex information to them in plain English to ensure training delivery is always accessible to all.
- Build good relationships and ensure effective IT partnerships with other organisations across the ICS, locally, regionally and nationally.
- You will be able to communicate complex application based issues with clinicians, using plain English to enable training delivery in a tailored supportive manner.
Role Requirements
- Frequent VDU use is required for this post for extended periods throughout the day.
- High levels of concentration will be required on a wide variety of issues throughout the day. The post holder will frequently have to adapt to changing priorities and re-focus the work of self and others on new priority areas that may require urgent action.
- There will also be a requirement to present information at meetings which will require the individual to have a high level of concentration to ensure that there is active engagement in the subject matter at hand.
- Exposure to unpleasant working conditions or hazards is rare.
- We support distributed and flexible working arrangements, however, subject to business needs, there may be a requirement to travel between the Kettering and Northampton Hospital sites and other sites across the Group
- Office conditions, with an occasional requirement to travel between sites in this role (for example, to support go lives of projects; an unforeseen level of absence at one site; support training or onboarding of new starters; team workshops etc.)
Person Specification
Education, Training & Qualifications
Essential
- Educated to Diploma / Vocational; Level 4 or equivalent level or equivalent experience
- Working towards a recognised learning and development qualification
- Knowledge of the provision of health services
- Understanding of clinical workflows relevant to EPR in NHS setting.
Desirable
- Evidence of continuous personal and professional development
Knowledge & Experience
Essential
- Awareness of training course development, planning and delivery
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Experience of working in a team in a training environment (preferably in an NHS environment)
- Awareness of clinical risk management policies and processes
- Understanding of NHS IT systems and services
Desirable
- Knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area
Skills
Essential
- Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
- Able to manage priorities for self
- Have experience of contributing to supporting an organisational wide IT system
- Ability to undertake duties effectively
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills
Desirable
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
Key Competencies/ Personal Qualities & Attributes
Essential
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Able to perform confidently in stressful situations
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Ability to travel to the Northampton Hospital site and to other sites across the Group
Person Specification
Education, Training & Qualifications
Essential
- Educated to Diploma / Vocational; Level 4 or equivalent level or equivalent experience
- Working towards a recognised learning and development qualification
- Knowledge of the provision of health services
- Understanding of clinical workflows relevant to EPR in NHS setting.
Desirable
- Evidence of continuous personal and professional development
Knowledge & Experience
Essential
- Awareness of training course development, planning and delivery
- Experience in contributing to the success of a multi-disciplinary team as effective team member
- Experience of working in a team in a training environment (preferably in an NHS environment)
- Awareness of clinical risk management policies and processes
- Understanding of NHS IT systems and services
Desirable
- Knowledge of NHS/Government policies, strategies and organisational relationships in relation Clinical Systems, to be able to advise stakeholders and develop proposals for the service area
Skills
Essential
- Ability to develop verbal and written communication and presentation skills suitable for a range of audiences
- Able to manage priorities for self
- Have experience of contributing to supporting an organisational wide IT system
- Ability to undertake duties effectively
- Proficiency in the use of IT tools, particularly Microsoft Office. Advanced keyboard skills
Desirable
- Familiar with hospital environment and the role of EPR Systems in the clinical and business operation of the Trust
Key Competencies/ Personal Qualities & Attributes
Essential
- Aligned to the Group's values of Compassion, Accountability, Respect, Integrity and Courage
- Highly motivated, hard-working, self-confident, robust and resilient individual with drive and determination to deliver
- Honesty and professional integrity
- Passionate commitment to embedding diversity and equality internally and externally
- Able to perform confidently in stressful situations
- Commitment to personal development and development of staff
- Can constructively challenge and effectively manage conflict to reach a positive conclusion
- Ability to travel to the Northampton Hospital site and to other sites across the Group
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
