Job summary
We are looking for enthusiastic people to join our very busy Cardiology and Nephrology Department.
The successful candidate will have a flexible attitude, be methodical, committed team players, able to work under pressure, meet deadlines, and have excellent communication skills.
An eye for detail is essential and the ability to prioritise and organise your workload is also essential.
You will have had recent general clerical and office experience and will have excellent computer skills, good organisation skills, the ability to work effectively and proactively as part of a team and cope well under pressure.
The successful candidate must have the ability to deal with highly confidential information and use their discretion when necessary and be able to manage their workload independently.
Main duties of the job
To work as part of a clerical team to support a defined team of clinicians.
Provide an efficient general administration day-to-day support to the department.
Duties will include providing a comprehensive service in the managing of referrals, appointments and liaising with patients and other general administrative duties.
The post holder will be required to work as part of the administration team and provide cross cover during periods of staff absence within their existing team and other teams within the Directorate as and when required. This support should be provided during the core hours of 8am and 6pm and should be aligned to the service requirements. This will include occasional weekend and bank holiday working when selected treatment areas remain open.
About us
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds.This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job description
Job responsibilities
To deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.
Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required.
Registering patients on CAMIS & ensuring all patient details are up to date and correct.
Assist with referrals, adding referrals to CAMIS & booking appointments
Assist with ensuring the relevant databases and patient information systems are up to date.
Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date stamp and distribute as appropriate.
Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Job description
Job responsibilities
To deal with enquiries on behalf of the Clinical Teams or from patients either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available.
Assist with the coordination of clinics or lists to ensure effective time management and book patient appointments as required.
Registering patients on CAMIS & ensuring all patient details are up to date and correct.
Assist with referrals, adding referrals to CAMIS & booking appointments
Assist with ensuring the relevant databases and patient information systems are up to date.
Assist the clinical teams and on receipt of test/investigations results retrieve relevant patient notes and alert of any urgent or abnormal test results when required.
Provide general administrative services including photocopying, filing, faxing and other office routines.
Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible.
Receive and sort daily post, date stamp and distribute as appropriate.
Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required.
Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises.
Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
Person Specification
Education, Training & Qualifications
Essential
- Minimum 3 GCSE'S at Grade C or above, including English or equivalent.
Knowledge and Experience
Essential
- Experience of working within the NHS
- Good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Experience of working in a busy office/reception environment
Desirable
- Experience of using IT systems inc. CAMIS
Skills
Essential
- Developed attention to detail and accuracy
- Organise own tasks and plan and prioritise workload
- Able to maintain confidentiality at all times.
- Work well as part of a team
- Ability to communicate with all levels of staff including consultants, junior medical staff, practitioners, Managers and others as required.
- Organisational skills and the ability to work methodically and prioritise.
Key Competencies, Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users.
- Ability to use own initiative
- To form good working relationships across the multidisciplinary team
- Must be able to understand the needs of patients and deal with them with tact and sensitivity
- Committed to personal development through continued training and development
Person Specification
Education, Training & Qualifications
Essential
- Minimum 3 GCSE'S at Grade C or above, including English or equivalent.
Knowledge and Experience
Essential
- Experience of working within the NHS
- Good written and verbal communication skills
- Courteous, tactful and efficient telephone manner
- Experience of working in a busy office/reception environment
Desirable
- Experience of using IT systems inc. CAMIS
Skills
Essential
- Developed attention to detail and accuracy
- Organise own tasks and plan and prioritise workload
- Able to maintain confidentiality at all times.
- Work well as part of a team
- Ability to communicate with all levels of staff including consultants, junior medical staff, practitioners, Managers and others as required.
- Organisational skills and the ability to work methodically and prioritise.
Key Competencies, Personal Qualities and Attributes
Essential
- Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users.
- Ability to use own initiative
- To form good working relationships across the multidisciplinary team
- Must be able to understand the needs of patients and deal with them with tact and sensitivity
- Committed to personal development through continued training and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
